Sytner Group - Sytner Oldbury BMW Bewertungen 

really good customer service, timings all as planned, well informed, comfy and practical waiting area, good coffee, could do with an electricity socket!
Reece on the desk was very helpful and attentive, made fresh coffee and checked in, kept me aware of progress

The staff Jason was very helpful, professional and pleasant . The work was done on time

JASON WAS VERY HELPFUL !!
CREDIT TO THE TEAM AND ESPECIALLY JASON!!

Reece was such a friendly and helpful person who ensured my car was dealt with to a vey high standard.

A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory

Good customer relationships and very humble workers. Happy with the service delivered by the BMW team at Sytner Oldbury.

I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service.

Holly on reception went out of her way to find someone to help me while the sales team were busy and even started showing me the cars herself until Carl was available. Carl was incredibly helpful and professional, despite knowing I wouldn’t actually be purchasing through them due to our company car portal. He took the time to show me the models in the showroom as well as an iX2 that was outside awaiting collection and even followed up by emailing me the brochures.

It’s the little things that make such a difference. Thank you Holly and Carl for making me feel so welcome and valued — now that’s what I call great customer service! 👏🏻

Great staff great hospitality and great service.

I’m very happy about your service and special thanks for Logan

Really good experience , the car did have to go in 3 times for the same fault , but the service manager Steve was excellent and the repair was done under warranty quickly with no issues .
A courtesy suitcase and a few freebies were also thrown in , very much appreciated 👍🏻

I was stranded 200.miles from home. My vehicle was repaired straight away and I was able to collect it 3 days later
The staff member who received and dealt with my car was Steve Worton. And he went above and beyond my expectations and gave a service that I have not received in other sytner garages that I have used

Having collected my vehicle and returned home. I had a query on the invoice that I would like clarified. Unfortunately I have phoned on a number of occasions left messages and spoken to reception team. I am unable to speak with anyone about the invoice so I am not happy with follow up after u have paid the invoice.

Sytners Oldbury have always been my go to for looking after my B M W. We have taken our cars there for well over 25 years and travel 45 minutes each way (if the traffic is good) for the service the car deserves. My only complaint is the booking in procedure which seems to have all changed.It would be nice to speak to a human being rather then a machine. Trying to use the app was also not successful and we gave up after five attempts .

Easy to book the service for my Mini online. Texts sent to remind me of my appointment time. Complimentary valeting service provided and plenty of tea and coffee available whilst I was waiting for my car to be completed. Video of the safety check sent for me to see what was happening. One niggle - oil light came on as I was driving home and I had to return to get it sorted out.

Mo was amazing keeping me informed with the process as always great service from Sytner Oldbury

My experience with BMW has been up and down over the years, but my most recent visit completely changed that.

Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was outstanding from start to finish. He kept me updated throughout the day via WhatsApp, which made the whole process smooth and stress-free.

When I returned today to collect my car, Reece surprised me with a BMW suitcase filled with a few thoughtful gifts. It was a really nice touch and showed how much he values his customers.

I highly recommend dealing with Reece if you get the chance. He’s friendly, professional, communicative, and genuinely goes the extra mile to provide excellent customer service. A real credit to BMW.

I had a really good experience at Sytner and can't sing their praises enough. They not only took good care of my car, but also me. Shout-out to Stephen and Jackie, who were amazing and made the experience even better.

I hope not to have to visit again so soon because of a car issue, but I would go back knowing it's in safe hands.

My whole experience with Mini Oldbury was a good one because of Ibrahim Iqbal. He took time and effort to ensure my experience was a good one. I was not a happy customer at the outset but I left the Dealership feeling valued as a customer solely by Ibrahim's professional, courteous, efficient manner. He ensured I was completely happy when I left his office and I promised I would give feedback on his excellent skills as a Service Advisor and how he handled all the concerns I had. He really is a lovely gentleman, a credit to his professional. He made the whole experience a memorable one for all the good reasons. Time and again after taking my car to your Wolverhampton dealership has left me feeling disappointed and undervalued, Ibrahim has changed this experience for me.

The service provided was exceptionally professional, and communication was highly effective.

After a couple of bad experiences at Sytner Wolverhampton, I’ve been using the Oldbury branch, it’s been great and has restored my confidence in BMW dealerships. Ed was fantastic when dealing with a safety recall on my car, kept me updated throughout the day, and ensured a courtesy car was available to minimise disruption. Although it’s not my local branch, I’ll happily travel back to Oldbury for all my servicing needs. Thanks Ed!