Good service helpful easy online application. Did feel bit pressured to complete the number of phone calls received after application went through was a bit excessive in my opinion. Other than that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer service is brilliant, didn’t have to wait on hold for more than 10 seconds each time I spoke to someone new. Spoke to a kind lady named Danielle, she handled my situation brilliantly and ma... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience with the customer service today. I spoke to Mark G I believe (around 1 p.m.), and he was incredibly friendly, patient and helpful throughout the call. He helped me set up... Mehr ansehen
Unternehmen hat geantwortet
I applied online for finance, very quick reply from young gentleman went through straight away no problems at all, very helpful in finding the car we was looking for. Very quick and efficient Thank... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Startline Motor Finance
Vom Unternehmen geschrieben
Startline is a leading provider of specialist finance solutions to the UK motor finance market, working with prominent franchised and independent dealers and specialist intermediaries.
We challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet the rapidly changing needs of used car buyers and retailers during the 2020s.
Kontaktinformationen
Vereinigtes Königreich
- 0141 406 6622
- customersupport@startlinemotorfinance.com
- www.startlinemotorfinance.com
4,7
Hervorragend
13.505 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to arrange
Easy to arrange, excellent service except I have not received finance agreement as promised
6. Juli 2026
Antwort von Startline Motor Finance
That’s great to hear Christopher. We’re pleased we could make it an easy process. Thank you for your review and for choosing Startline. John H @ Startline
Antwort von Startline Motor Finance
Thank you for the 5* review! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Great Service as always
Great Service as always, very polite customer services, good knowledge and advice, would recommend their services everytime!!
13. Juli 2026
Antwort von Startline Motor Finance
Thanks for your review and recommendation. We really appreciate it. Thank you for choosing Startline. John H @ Startline
Antwort von Startline Motor Finance
Thank you for the 5* review Gurpreet! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Ease of getting a policy,great price
12. Juli 2026
Antwort von Startline Motor Finance
Thanks for your review Patrick, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Every thing was very easy the staff…
Every thing was very easy the staff were very helpful. From the first call to picking up the car I didn't have any problems I am very happy with the service.
10. Juli 2026
Antwort von Startline Motor Finance
Thank you for your review Walter. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Antwort von Startline Motor Finance
Thanks for your review Amy, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Far too much pressure
Far too much pressure, before I even viewed the car or knew which garage it was being sold from. Put me off from the start. Pulled out from the contract.
11. Juli 2026
Antwort von Startline Motor Finance
Julie, we are sorry to read that your recent experience with us has not met the standards that you expect. I can confirm that your agreement with us is now unwound and paid in full. If you would like to discuss this in more detail, we are available on 0141 483 2260. John H @ Startline
Absolutely the worst finance company
Absolutely the worst finance company. No clue on customer service, I rejected my vehicle due to the car requiring a new gear box despite the fact I have done only a few miles in it since purchase. Emails ignored call ignored. Found evidence that the vehicle had been knowingly sold with the gear box issue, sent it over requesting a fall refund, radio silence again. Have called for an update 100’s of times over the past months. No once have I been called back. Also I have explained my situation to them, I have had 2 of my sons in hospital recently along with trying to get my elderly dad to his medical appointments, using my work vehicle and a hire car. Work have charged me personal mileage, hire car cost a fortune and to add the mental stress all while still paying for a car I haven’t used in 4 months. Startline you are a joke and should not be trading. Not a single call or email to keep people updated is a disgrace. Financial ombudsman now involved and I am in a luckier enough position to know a very good solicitor who will be seeking full recovery including compensation from these scammers.
Addition - 17/07/2025
John, would be nice if someone contacted me for once instead of me calling and emailing. This just proves how poor Startline customer services is.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Startline Motor Finance
We are sorry to read that you have experienced issues with your vehicle and our Complaints Resolution team are investigating this for you. I have let the team know you are awaiting a reponse. If you would like to discuss this in more detail, we are available on 0141 220 2958. John H @ Startline
Helpful customer servcie
6. Juli 2026
Antwort von Startline Motor Finance
Thank you for the 5* review Britney! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Do not believe the positive reviews
Do not believe the positive reviews, these guys are absolute scams!!! Customer service? None existent, and the people you talk over the phone, are extremely incompetent, rude, and they have no clue how to deal with customers.
If you try to email them it will be ignored, if you try to call they wont even bother to give you any help or support as advertise on their website.
Time for companies like this to be taken further to Ombudsman Service...
Anyone out there dont believe positive reviews, this is definitely the worst company I had to deal with... awful awful people.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Startline Motor Finance
Daniel, we are sorry to read that you have experienced these issues and our Complaints Resolution team are investigating this for you. If you would like to discuss this in more detail, we are available on 0141 220 2958. John H @ Startline
Antwort von Startline Motor Finance
Thank you for your review Roseline. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Good customer service
Good customer service, Easily accessible site/system, Overall happy customer.
12. Juni 2026
Antwort von Startline Motor Finance
Thanks for your review Tadios, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Antwort von Startline Motor Finance
Thanks for your review Peter, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Probably the worst customer service…
Probably the worst customer service I’ve ever received. In the fact it’s non existent. My car had a catastrophic ECU failure 4 months after purchase. I raised a rejection complaint a few weeks later after being constantly fobbed off by the dealership. I have now been without a car for over 11 weeks. I am being told I have to keep paying for it and the deadline for the complaint is tomorrow. We are no further along today than we were on day one and I have heard from them ONCE to inform me they’d assigned a case handler. The ONLY other communication I have had is if I have chased/ called them. This has affected my job, which I need a car for, and the stress this has caused has affected my mental health considerably. All of which they are aware of. I will be reporting all parties to the Financial Ombudsman Service and Trading Standards tomorrow. Avoid. Judging by the reviews, they’re great, until something goes wrong.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Startline Motor Finance
We are sorry to read that you have experienced issues with your vehicle and our Complaints Resolution team are investigating this for you. I have let the team know you are awaiting a reponse. If you would like to discuss this in more detail, we are available on 0141 220 2958. John H @ Startline
Antwort von Startline Motor Finance
You’re welcome Kay and we’re glad you’re pleased with the service. Thanks for taking the time to leave us a review and for choosing Startline. John H @ Startline
Antwort von Startline Motor Finance
Thank you for your review. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Great Company to deal with
Everything was dealt with in very professional manner and the whole process was supper simple i can highly recommend this company too anyone.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Startline Motor Finance
Thanks for your review and recommendation Malcolm. We really appreciate it. Thank you for choosing Startline. John H @ Startline
So easy and simple process and a really…
So easy and simple process and a really quick turnaround. Provided me with the finance to get my perfect car
11. Juli 2026
Antwort von Startline Motor Finance
That’s great to hear Lisa. We’re pleased we could make it an easy process. Thank you for your review and for choosing Startline. John H @ Startline
Antwort von Startline Motor Finance
Thanks for your review Jean, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
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