Startline Motor Finance Bewertungen 

Quick easy and hassle free.
Thankyou

Have no issues or hassle to get a loan from startline motor finance I used match my car broker and in a week my loan approve I will definitely recommend them.

3rd time customer with this company, friendly and helpful customer service

I would not choose Startline for car finance again even if they were the only car finance provider on earth!

I bought a vehicle in April 2025 and 1 month after purchase, the car broke down as the water pulley fell apart, causing the belt to then snap. I was then told to take the car to my local garage and report this to A1 warranties, as I was provided a free 3 month warranty with them. A1 then took 2 months to get back to us, only to refuse to cover this under warranty, therefore I had to pay for the repair myself after 2 months of having no car. Then 1 week later the car broke down again, same issue.

At this point I had no faith in the vehicle and requested to reject the vehicle, now over a year later, this is still not resolved even after I went to the Financial Ombudsman who sided with me, but Startline couldn't accept that and asked for it to go to final decision which took another 6 months, only for the final decision maker to make the same decision.

The Ombudsman gave them 4 weeks to resolve the complaint, wind down the agreement and refund me, it is now 4 weeks and 5 days and Startline have still not done anything at all and fob me off everytime I call them.

So be warned, Startline Motor Finance are so corrupt that they don't even abide the Ombudsman’s rulings! Stay away from this business!

Great service

Fantastic. 😍

Good service helpful easy online application. Did feel bit pressured to complete the number of phone calls received after application went through was a bit excessive in my opinion.
Other than that I would recommend very good service so far.
Thank you

Great experience and very helpful staff

Good customer service

The process was very straightforwad and easy to do.

They were very helpful and kept me informed every step of the way.. I will choose them again and again.. Highly recommended..

My experience with Startline Motor Finance has been nothing short of unacceptable.

I exercised my legal right to reject my vehicle within the first 30 days after it developed multiple faults almost immediately after purchase, including severe braking vibration, an engine management light, intermittent loss of power and several other defects. The dealership accepted my rejection and took the vehicle back. However, after having possession of the vehicle for approximately two weeks, they completely changed their mind and decided they wanted an IVIS inspection instead. Rather than standing by my consumer rights or their own earlier position, Startline supported the dealership’s change of stance instead of treating my rejection fairly.

Throughout my complaint, I have provided substantial evidence from three independent VAT-registered garages, including diagnostic reports, invoices, photographs and fault codes confirming there were genuine issues with the vehicle. Despite this, Startline has chosen to disregard the overwhelming evidence I supplied and instead rely almost entirely on evidence obtained by or supporting the dealership. I do not believe my complaint has been investigated fairly or impartially.

Communication has been extremely poor. I have repeatedly had to chase for updates, many of my emails have gone unanswered, and my questions have been ignored. Even after handing the vehicle back, Startline has continued to expect me to make finance payments on a vehicle I no longer have, while ignoring my requests for support and failing to explain why I should continue paying during an ongoing dispute.

The most disappointing part of my experience was dealing with your complaints. I remained calm, polite and respectful throughout our conversation despite the significant financial and emotional stress this situation has caused me. In return, I found your complaints team to be rude, abrupt and dismissive. He repeatedly spoke over me, refused to properly listen to my concerns and would not transfer me to either my case handler, a manager or anyone else who could assist, despite me politely requesting this several times. He simply refused to escalate my concerns.

After this conversation, I called Startline again hoping to speak to someone else. I was left on hold for 55 minutes, only for the call to be disconnected without anyone answering.

I have requested that Startline preserve and review the recording of my conversation with Scott, as I intend to take this matter further. I believe the recording will clearly demonstrate the manner in which I was spoken to, my repeated polite requests to speak with someone else, and the refusal to escalate my complaint.

This entire experience has caused me significant financial hardship, stress and anxiety. Instead of receiving support from a regulated finance company, I have felt ignored, dismissed and left to fight this matter alone.

I expected Startline Motor Finance to investigate my complaint fairly, consider all of the evidence presented, communicate openly and treat customers with respect. Unfortunately, my experience has been the complete opposite, and I cannot recommend them based on how they have handled my complaint.

The person I spoke to talked me through it all and was very polite.

Service was amazing and prompt

the application process was straight forward, the response time was extremely quick. Excellent service from the start. highly recommend,

Great service all the way through. Friendly, informative and clear in what they were offering me, highly recommended.

It was great and very fast