Moen Bewertungen 

My husband contacted Moen last week Monday in regards to replacing a leaking hose.
First he was on the phone waiting to get through the customer service for 1 hour 51 minutes. Finally when he spoke to the agent and gave all his information and supposed to get an email within 24-48 hours with the details how to proceed to get the hose replacement.
It has been a week since and still no email or phone call.
We were forced to get the part form another supplier as I could not use the kitchen faucet due to extended leaking.
What can I say; great service. They promise unlimited warranty but not fulfilling the agreement.
We will not buy from Moen ever again.

Call Moen Support line twice. Waited over 1 hour both times. No reply or indication when support would answer. Wrote them a letter. Since I am original owner no warranty even though I had bought condo after renovations of bathrooms. There warranty is of no value to anyone buying a house/condo after renovations. Unable to replace cartridge because the piece covering it will not come off, as a result, need to replace faucet. I do not recommend buying Moen faucets unless you plan on replacing them each time you have a leak. Useless warranty, only covers parts that you cannot remove.

Purchased a Moen faucet for our kitchen March 2020. In August 2020, it started leaking. Called customer service--"We are experiencing longer than normal wait times", so I left my phone number for a call back. The automated caller from Moen called me back on time...then I waited for 30 minutes on hold while the automated voice said, "our customer service representatives are busy right now, but we will be with you shortly." No answer. Just wasted my time. Rude. Greedy. Liars. Not going to purchase Moen again.

Tried to call for help with ordering a faucet part. Were on hold for over 25min. Then the voice mail suggested to "schedule a call for another day" because the were "experiencing a high volume of calls" !!??
Really?? I supposed they were having a high volume of complains. Not buying Moen any longer. Poor quality of product, poor support and customer service.

DO NOT BUY THIS KEY, I bought it in December 2019 and I have made 2 complaints to moen because the key simply does not work, it is one of the most expensive keys you can buy and yet it is plagued with problems in the sensors or in the electronic box as in my case, they will spend more time making claims than with the key working, and speaking of claims, the first time, the company it took a month for to replace the key (during which time I was without water in my kitchen), the key arrived at the end of January and it worked for 4 months and again it stopped working, it only makes noise, money is spent on batteries and the key does not work, and no water comes out in any way, i returned to make the claim and moen up to the present date (2 months have passed) does not solve the problem with its expensive key, what was my solution: buy another key that works ...
Please, I repeat, do not buy this key, moen's customer service is filth, they do not answer calls and all they do is answer a couple of emails without solving the malfunction of their products.
I DO NOT RECOMMEND IT, LOOK FOR OTHER OPTIONS THAT DO WORK AND THAT THEY ARE NOT SO EXPENSIVE AND THAT AT LEAST GIVE THE FACE IF YOUR PRODUCTS FAIL.

I paid for the product, it was supposed to arrive in a week -- 3 weeks ago, then 4 days ago. Nothing. No one is answering the phone to even tell me if it I backordered or what. Very poof service.

1. I cannot access instructions for my product. This is the url: [no links in reviews]. It returns an error in both Chrome and FireFox. I'm using FireFox with no tweaks or extensions.

2. I cannot register my product using Moen's registration system. I'm told "Invalid Address" despite all fields being green. I also tried all reasonable variations of the information I could think of as well as trying in Chrome and FireFox.

3. Being forced to include a photo when I have a question about my product. It makes no sense when I have a general question like "is there a way for me to set a maximum water temperature."

4. Their website is full of inconsistencies. Even though I don't need to include a photo to fill out a form, the text on the page will suggest otherwise. Similarly when I submit a form it will tell me to expect a response within 2 days, but the text on the form page suggests 3-4 days.

5. Their call system is terrible. I called and was asked if I was interested in a scheduled callback, which I was until I found out it would be a WEEK later. The system only allowed me to accept the call back or end the call, not to return to the previous menu. After 3 incorrect attempts to find out how to return the previous menu, the call was ended by the system.

6. When I called back, I found out that my only options are to schedule a call back or end the call. I can't even wait on hold to speak to a human.

7. I can't even submit this feedback to Moen Canada since all their contact forms are broken. When I try to click "submit email" it doesn't work. I see some small text in red saying "Required fields:" which seems to suggest I've missed some field, but it isn't telling me which, again all of them are green. Maybe I'll try to attach a picture for no reason. Nope, that isn't it.

I assume Moen Canada is a 3rd party contractor given how terrible their customer service is and how little they care to fix it. If they aren't, that makes things even worse.

I have been trying to order a part for my faucet that had been on back order to replace a faulty one.
I finally got an answer about the details and a reference ticket number.
It used to be that the wait time for customer service was anywhere from 1 to 1.5 hours
Now they have given up even answering and tell you to call back later.
DO NOT EVER BUY MOEN. What a way to run a company. If there was a rating under One star I would have given it

Warranty is not good when you can't get anyone to answer the phone to get a part.

I would have given zero rating if there is an option. Not at all recommended. Highly unprofessional and unethical organisation who will never clear your warranty and will ask for the money to clear the warranty. No customer center is available in India. Never ever recommended.

Well, here I am writing a review of a terrible product as opposed to enjoying my Sunday evening.
I’m a contractor and made the mistake of putting the U-Moen shower controller in my present house. WHAT A MISTAKE!!!
I submitted a previous review stating that the technology was very faulty and it required that I unplug and “reset” the unit almost weekly. Well today not only did I have to do that, but now I have no digital output on my screen, it’s totally blank and therefore cannot see the water temperature, etc. Like I said in my earlier post, I’ve had Kohler product in a previous house with absolutely no problems. In my professional and personal experience, Moen is really a third rate product and continues to live up to that position. Regardless of the price, I’d suggest purchasing something of better quality and at least having something that works as opposed to saving a few dollars and having something totally useless. I was convinced by a sales manager that this was a good product, but I should have known better as my experience in the past with Moen, is that it is third rate at best. Hopefully this post will spare someone the grief that I’ve experienced with this crap. Buying Moen is a huge mistake. You’ve been warned. If you read this and still purchase Moen, then please don’t complain, as you’ve been warned.

Imm on my second faucet the first one the sprayer went out on me bought another and pressure for the hot water is low after a year or so I contacted C.S they sent out parts for the faucet and the parts were wrong contacted them again and got no response these over price faucets are garbage stay away

Wish I could give you less than 1 star. There is definitely design issues with your product. The first kitchen faucet we bought lasted 6 months .. the second warranty one for months. I have emailed your non-customer service several times sent pictures and videos and no response. They have ZERO interest in fixing the problem with the junk they are selling.

Excellent customer service
i bought the Motion Sensor kitchen faucet after four years it started to give me problem but after contacting Moen through emails they used to respond my mails and send part immediately and when that was not solved they send me the brand new faucet worth more than 400$ that was nice of them solving my problem .

Model number 6903 bathroom faucet.... Did not even last 3 years...... I would never buy another mowing product

Moen keeps getting cheaper by the minute! Tub spouts no longer come with the insert and shower valves that are a specialty color don't come with separate rough in screws for the plaster ground!

we have had the moen IOdigital shower system for about 4 years. it never has worked properly and rapidly swings between full hot and full cold after about 10 minutes in the shower. A well known documented problem that owners have reported. Moen has given us all sorts of BS solutions to try but nothing has worked since it is obviously software. today i tried to leave a review on their site about this (now discontinued) product. the review was accurate but not 5 stars. this is the response i just now received in an email from Moen regarding my review-----

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Submit something new


Thanks again,
Moen Incorporated


Did Moen ever get the software to work?
We have had ours installed for about 4 years. About 7-10 minutes into the shower the temperature starts oscillating and soon swings from 100% cold to 100% hot every few seconds. If you do not jump out or turn off it will scald you very quickly. moen had us change to larger piping, add hot water heater closer to unit, add house pressure regulator and nothing has changed what is obviously a software problem. Before discontinuing and moving to another electronic control series, did Moen solve this software problem?

I just installed two shower faucets -both leaking from sprout and shower head.And I professional in installing shower faucets and never had problem with Moen before,but now I strongly not recommend this brand

It's been over a week and still can't get a hold of them.
Call amd wait time is over 4 hours, please leave your name and phone number and we will call you back between these houes. Never happens.
Email, put in part number, sorry no such part. With out that you can't email them. So ended up putting in a totally different one just so I could send email.
When I finally get through I feel sorry for who ever answers.

We have many Moen products in our home and they all work great. We did recently encounter a problem with a hose. Moen offers a lifetime warranty so I contacted them. They spoke with me over the phone and assured me a new hose would be to me in 5-10 business days. They asked for my address at the beginning of the call, mid way through and again at the end.

2 weeks later I get a call from Moen saying Canada Post had the wrong address. The lady needed to update my address with them and then my product would be delivered.

Another week went by and nothing. I called Moen back and they told me Canada Post delivered the package back to them and did not attempt to come to me. But that Moen had sent it out again that same day.

13 days later still no hose, I contact Moen yet again and they say it is Canada Posts fault and it is on the way. I asked for a tracking number so I can track the package. When I got it, I looked it up and the "shipped date" was just yesterday, not 13 days ago like they told me. They lied to me 3 times now and now I am still doing dishes out of a bathroom sink because of them.

In the future I will not buy Moen products. The product is good but the customer service is horrible, they lie and do not deserve my business or anyone eases. I suggest you stay away.