Moen Bewertungen 

Moen products are great and their customer service is top notch. I’ve had Moen products for years in my homes. Just had an issue with a drain called in and Lynette helped me out. Wonderful customer service !!!

A while ago I had to replace the parts on my kitchen sink handles because of a leak in the faucet, and Moen stood by its lifetime guarantee and sent them to me for free. Just today I needed to replace another part and Moen is also sending that to me for free. That is great customer service. That is integrity.

Moen products are complete junk and customer service is a clown show. Highly suggest you don't buy Moen products!!!

I bought a Moen two-handle kitchen faucet in 2006 (twenty years ago). In summary, Moen provides great customer service and warranty support!
The details are that after ten years of daily family use the cartridges finally wore out, and with a single easy call they sent a sent a set of replacement cartridges, and it worked fine for another ten years. They asked for a photo of the original receipt and one photo of the faucet to prove that I was the purchaser and still had the product, which is very reasonable. Another ten-years later, this past month it started leaking again, and again with a fast single call (3-minutes waiting time) they sent out a new set of replacement cartridges. Unfortunately when I went to take it apart I found some of the parts had aged to the point that they could not be removed, and the faucet was no longer repairable. Another quick call (4-minutes waiting time), the customer rep said no problem we will send an entire new faucet, I sent the same two photo proofs, and I now have a free replacement faucet on its way. The product has lasted a long time (two decades) with lots of daily family use, customer service has been great, and their warranty has been excellently supported. I am very happy with my Moen product and the company.

We upgraded our basement bathroom changing the pedestal sink faucet & Roman tub faucet with a hand wand. The products were Rizon TS6920 & T936BN. Firstly, both had to be ordered (not available in store). Also, sold separately for both were the connecting valves under the sink & tub- which had to be ordered also on-line. An experienced plumber told me they were complicated to install. The products are of excellent quality, but pricey. I called Moen customer service twice for guidance - excellent reps: courteous, professional & polite. We have Moen faucets thruout our home. They are dependable, attractive & functional. Here’s some pics of the job.

Moen makes above-average hardware, but their customer support completely undermines the brand.
I recently purchased the Model 84763BL Genta widespread bathroom faucet for our second of three-bathroom remodels using a modern freestanding vanity with pull-out drawers. According to Moen’s own installation manual (INS10615E, pages 16-17), these models feature an inline screen filter right above the quick-connect hose. Because of tight clearances behind a drawer-based vanity, accessing that hidden inline filter requires unbolting the entire fixture.
When I called support, I said I know I made a mistake and know to flush the line when they’ve been sitting for a period of time and I didn’t. Thinking about the future I asked if the inline filter could be left out—relying on the accessible aerator to catch debris—I was told by the representative (Amanda) that the filter simply did not exist. She argued with me over the phone while looking at the exact same documentation, treating me with open condescension. My Wife and Sister-in-Law were listening to the call and couldn’t believe I was not going off on this “expert”. I was a Regional Manager for a Commercial Dish Washing Company, I understand plumbing and definitely understand when an employee is incompetent. Follow-up e-mail support offered zero real-world engineering clarity either. I explained why I wanted to leave it out. They replied with the safe corporate reply “We would recommend to keep the filters installed as suggested” I should have replied, you mean the filters that your support staff said don’t exist?
Our household utilizes over 20 Moen fixtures across our two houses and RV, but when a company's support staff is completely untrained and combative about their own manuals, it kills brand loyalty. Fix your support desk training. I wish I was able to post pictures of the filter that doesn't exist.

I bought the most expensive Moen faucet, not because of the price but because I wanted a hands free device. I am on my 3rd controller in 5 years. I doubt the next one will work for a very long time. The faucet uses internet which itself is a tempermental way to run a faucet and benefits Moen knowing my data more than I care about it. Sometimes the faucet went off by itself with nobody in front of it.
Sometimes companies should just stick to making a quality product instead of adding extraneous controls like a Alexa of Siri. I won't buy another one and it was a stupid move to have bought this one.

Moen has great products......but when u do need a cartridge or replacement part.
Nirojan Suriyakumar our rep quickly helps and gets us the part we need. 5 Star service.
Highly recommend Moen

I had an exceptional customer service experience with Moen Canada and wanted to share how impressed I am.

When the soap dispenser on my Moen Hadley faucet stopped working, I submitted an online warranty support request. From start to finish, the process was seamless, professional, and incredibly efficient. Babette and Sharon kept me informed every step of the way, processed my warranty claim promptly, and my replacement part arrived even sooner than expected. Installation was quick and easy, and everything is working perfectly again.

What impressed me most was that Moen honoured its lifetime warranty without requiring my original receipt, even though the faucet was purchased in 2024. That level of confidence in their products and commitment to their customers speaks volumes about the company.

Outstanding customer service can be difficult to find these days, but Moen Canada has truly set the gold standard. Every interaction was courteous, responsive, and genuinely customer-focused. Babette, Sharon, and everyone involved deserve recognition for their professionalism, efficiency, and dedication.

I highly recommend Moen products—not only because of their quality, but because the company truly stands behind them. This has been one of the best customer service experiences I have ever had, and I will continue to purchase Moen products and recommend them to my family and friends. Thank you, Moen Canada, for delivering such an outstanding customer experience!

I purchased a MOEN faucet on 28th May 2026. from Home Depot (Abbotsford, Canada) It was installed by a professional plumber. Less than ONE month after installation the faucet is leaking! Home Depot advise this is best dealt with by MOEN. I tried to contact MOEN, I supplied full information & photos of the problem, I tried several times to submit the contact form... it tells me there is a Server Error & the form will not submit!
UPDATE: I was finally able to contact MOEN by phone. They were helpful & advised me that their online "form" was down as they have been experiencing problems. After describing the problem, the person told me they would send out a new cartridge for me to fit. I was told this was a simple operation & that all MOEN taps are made so they can be serviced by the consumer. Helpful? YES! But I do not expect to have to repair a new $250 tap within days of installation.

For the second time, they have warrantied another of my sinks which were in the house prior to our ownershsip. Ean in customer service was great. I wish more companies today took care of their clients like thes guys.
Matthew Wood

Great customer service, very responsive.

Ever since Moen updated their software and consumer app, my leak detectors are tripping on/offline every night. It's wrecking the battery. And Moen refuses to offer a reasonable solution. Support for their products and standing behind them is minimal. Don't advise investing in their water leakage and shutoff valve solution.

Waiting on the phone to speak to customer support and receive message of “wait time”
fifty four minutes. Yikes!!!!

The product failed in less than a year. Customer service sent a part to repair and the USPS lost it or was stolen. Moen refused to send the replacement without the customer paying $20. Moen is garbage and their customer service sucks.

bought a Moen faucet because I foolishly believed the myth that “you get what you pay for.” What I actually got was a front-row seat to the slow, bureaucratic collapse of basic customer service.

The faucet itself failed almost immediately. Not “after years of hard use.” Not “under extreme conditions.” It failed in the gentle, respectful environment of a normal home, being used by normal humans, for normal hand-washing. But fine—things break. That’s life. That’s why companies claim to have warranties.

What followed was an endurance test disguised as support.

First, the phone tree. I pressed so many buttons I started to wonder if I was secretly being trained for a role in an escape room. Every option looped me back to another menu, which looped me back to a recorded voice apologizing for “higher than normal call volume.” At what point does “higher than normal” just become your normal?

When I finally reached a human, I was treated like a suspect in a plumbing-related crime. Serial numbers. Photos. Proof of purchase. Close-ups. Wider shots. Angles. Lighting. A follow-up email asking for the same information I had already submitted. Then another follow-up asking for slightly different photos of the same broken part—apparently the first batch of images did not sufficiently capture the emotional trauma of the leak.

Each reply arrived days later and read like it was generated by someone who had never actually seen a faucet, a sink, or water.

At no point did anyone seem remotely interested in solving the problem. The entire process felt engineered to exhaust me into giving up. The tone was relentlessly polite, deeply unhelpful, and aggressively procedural—like being gently escorted out of your own complaint.

Eventually, I was informed that the part I needed might be sent… after additional internal review… pending verification… subject to availability… and shipping timelines that exist in some other, slower dimension of time.

In the meantime, my sink continued to drip like a tiny, mocking metronome—counting off the hours I had wasted trying to get support from a company whose entire business model revolves around water not doing exactly this.

The branding promises reliability. The product failed. The support failed harder.

I don’t expect perfection. I expect competence. I expect a warranty to behave like a warranty and not like a scavenger hunt designed by people who hate customers.

This was not a “bad day” with customer service. This was a carefully curated experience of institutional indifference.

If you enjoy long waits, repetitive emails, vague promises, and being politely stalled until you solve the problem yourself, then congratulations—this company will meet you exactly where your standards stop.

For everyone else: buy literally anything else.

Called on Dec. 18th around 6pm and on the 12/21 at 5:44pm UPS label is finally created(warranty facet hose replacement). In the meantime I have to use my dishwasher and wash dishes with a very leaky hose. I will get it on the 29th of Dec. Try again to be efficient Moen people.

Totally do not meet customer service with warranty. Talked to a guy named Chris from Moen Warranty department and he tried to come up with every reason he could not to warranty my $15 replacement part.

Moen used to be a respected brand in household plumbing. Recently bought a brand new Genta bathroom faucet, and the built-in flow restriction is horrible. It now takes 2 - 3 minutes before I can get hot water out of this. I thought that was what the handles are for - to control the flow of water. Moen has "upgraded" this model to make sure that consumers are unable to remove their built-in flow restrictors. Got me this once Moen, you won't catch me buying your junk ever again.

Absolutely horrible. Could not log in or change password. Call said he didn't know. Email said change the password. They didn't even read my email that said I tried. Disgusting. I thought moen was a great company, but as I walked thru Walmart, I saw mown products. That's where they belong, in Walmart.