Moen Bewertungen 

3X oortjes besteld, bedraad Apple.
2 werken er gewoon niet.

This is my second time dealing with MOEN customer service. I have nothing but high regards an appreciation for their help, support and fast responses. Although I am not the original owner and did not show a purchase receipt, MOEN replace a broken faucet handle cover with no charge and with no questions asked. In one email, I sent a request with a clear photo of the part and MOEN replaced it. As I said no questions asked. From now on I will always buy MOEN products and will recommend MOEN to my family and friends without hesitation. As a matter of fact, I have already done that. Thank you OWEN you made my day.

2 hours wait for a customer support call, I won't be buying another MOEN.... go for Kohler .. they are much better

I have Moen faucets throughout my house that was built 7 years ago. The kitchen faucet has developed leaks 3 times. They sent me replacements easily enough but the quality is not good obviously. The agent today told me that the cartridges in the handle are the issue and they are designed to be replaced every 2 or 3 years. Fortunately I can do it myself but someone else may have to pay a plumber every couple years a hundred dollars or more to do it. PLUS there is the damage done to the cabinetry and everything in it because you do not necessarily see a leak immediately. It is way in the back so it may go on for sometime. Our cabinet bottom shows the effects of water sitting on it. We have plastic liner on the shelves so the water is underneath it and does the damage before it gets noticed. Terrible product and I would never recommend Moen to anyone.

Had to contact Moen directly for a warranty question. Called on Tuesday and was told to arrange a callback with the only option of Friday or the following Tuesday (no waiting for the next available rep).
When the call came on Friday, I was on hold for 28 minutes before a human picked up.
The good part... the rep sorted out my problem within 5 minutes and ordered the replacement part. It helped having the product numbers, so do your research before.
The representative at Moen gets 5 stars from me, but the automated system gets 1 stars. Avg = 3 stars.
Note to Moen - For me, time wasn't a huge factor, but if I was in a rush or on the job, I may not have had the patience to wait and Moen would have lost a repeat customer.

I bought a new Moen product and needed some advice on a part of the product. When you call customer service you get a recording that they are not available and to leave your name and number and they give you optional timeslots when they will call you back. My callback time was three days away even though I was ready to install the product when I received it. When I finally got a call back the person had no clue about the parts in the product and even though she was looking at diagrams on her computer she said that there are all working out at home and don't have access to look at their own products.
She said I could go online and send pictures to them and eventually someone could get back to me but it could take several days. I cannot use this fixture as the old plumbing fixture broke and now I am stuck and have no clue what to do. I have installed basically all my plumbing fixtures, toilets etc. but now I am stuck without a solution. When I tried to call Moen in the USA unfortunately it redirects the call back to Moen Canada. I don't even want to try because I know it will be several days before someone will get back and they may or may not know the product that they sell

I contacted the customer service department today for a replacement part and had the pleasure of speaking with Anny!

She was professional and attentive to my issue and was able to resolve the matter quickly and efficiently!

She truly examplified what customer service should be and I was really impressed with her overall positive attitude and knowledge of the Moen product I was calling about!

Anny, you were amazing and I hope the company knows what a great person and representative you really are!

Thank You Very Much!

Best Regards!
Vladimir.Z

In my opinion, the only thing worse than the Moen faucet is the Moen customer service. I wish I had done more research before I bought Moen products. Its hard to believe companies like this remain viable. It was apparent to me after I talked to a very rude young woman at Moen that my satisfaction was the last thing she was interested in. I never leave reviews on products or services but I felt like others need to know about this company, save yourself some money and trouble .... look somewhere else.

I was a little peeved about the time on hold when calling customer service, and that I had to schedule a call back with them only to be put on hold for 20 mins when they called me like 5 days later. However that is only minus one stat because once I got through it was exceptional. They did not ask for product numbers or proof of purchase or anything. They just asked what I needed and where to send it and covered all the costs of the replacement part and shipping. I didnt even buy the original shower head that broke, but they still covered the part and shipped it. The call in system was a little frustrating but getting the replacement part for free on a showerhead I inherited with my house was awesome.

I nearly had to buy a new kitchen faucet, as the part that the wand head screws to on mine broke. While investigating, I read that Moen is great with their warranty. So, although my faucet is 13 years old and I have no receipt, I decided to give them a call. The only bad part was the 30 minute wait to get a person, but once I did, I explained the issue, and having figured out the model I have I was asked a few questions and was told they could send me a new hose and wand. I was told it could take 2-3 weeks, but for $25 they would overnight them to me. That sounded like a great deal so I went with that. They did arrive the next day, and the link to installation instructions were very easy to follow. Moen saved me from having to buy an entire new faucet and pay someone to install it. Fabulous customer service and standing by your products!

I have a Moen sense motion activated kitchen faucet.
The computer in it shorted out.
I contacted Moen and they sent me a brand new faucet for free.
I am thoroughly impressed with their customer service and how they stand behind their products.
I will make sure I only use Moen products in the future.

Oh my God the customer service is a joke.
Never can get through if you have a problem you're screwed
Don't ever buy Moen you'll be sorry

Hello
Today I called right at opening time and spoke with Anna. I am so happy to finally get through on the line as I have been trying since Monday. We discussed issues with my leaky kitchen faucet at the base and she explained what to do and will send parts with the instructions for free. I am so happy because I simply can't afford to pay over $200. for a plumber to fix a simple thing. If I can do it so can you, Woman power!

I purchased a Magnetix hand-held shower in May 2019, and it worked just fine until last week when it started squirting water all over the shower stall. I tried several times to contact Moen about the issue, and never got to speak with anyone. So I opted for the call-me-back option. Guess what? No one ever call me back. It seems as though Moen's customer service consists of one person who's always out to lunch.

MY 1 year old kitchen faucet is leaking at base and above joint. I cannot get through for help on phone, tried for days. I finally allowed the call me later contact service but when they called it was automated and it said to press any button to talk with service department but every button i pressed the automated but said i didn't press any button, so it hung up on me. I was so upset to wait all day for the return call and then get hung up. They need to hire more staff plus 3 days ago I sent 3 emails with pictures and help request. No response yet. yet.

I had a negative experience with a shower cartridge from Moen. Contrary to its reputation, Moen is the cheaper quality sister company to Riobel, which has a somewhat better reputation. A reputable plumbing supplier told me that at the same price point as Moen, Delta offers better value. At a higher price point, Grohe has higher quality.

I don't accept that things should be designed to last only ten years, particularly when they don't get heavy use. In this case, I used the shower at the gym regularly, and rarely used the one at one after it was installed. The cartridge calcified, as heir designers should expect when water is moderately hard as mine is.

It was difficult to speak with Moen by phone, and they gave very confusing (and partly incorrect) information on Allen key sizes and decalcification of cartridges. After a second call, they sent out a replacement cartridge, the correct Allen key, and very complicated instructions for a complicated product. As I'm not very handy, I was never able to disassemble it fully - and I needed to call a plumber to resolve the situation, at my own expense.

The trend (as with many other manufactured products) is to make things both more complicated and more cheaply, usually in China. Moen is no exception. My Dad (who was a plumber) always tried to install products which would be of quality reliable and relatively simple) would not have been pleased with this situation either.

Shower systems should be as simple as possible, and not easily become clogged with minerals. If Moen / Riobel don't grasp that concept, aren't they forgetting how these cartridges are actually used? Surely they must have the resources to devise parts which repel minerals and don't clog? Shouldn't they have chemistry experts, particularly related to water and the properties of materials such as metals, ceramics and plastics?

The worst costumer service ever!!!!!
it's been more than a month I am waiting for a part and no one is even answering my calls/emails.
Disaster

We have a 1 year old faucet that has stopped working and trying to get to someone in service is painful. I tried 5 times to email in and kept getting a failure notice. I tried calling their customer service line and was given the option to either end the call or schedule a call for a week later. Horrible customer service!

Scheduled a call for 8 am this morning. The call came through and says to press 1 is you are the person they need to speak with. I press 1 and was told it was an invalid entry. I did this five more times and was automatically disconnected. They call back five minutes later and the exact same thing happened. I buy thousands upon thousands of dollars of Moen products in my home and this is the service you get. Shame on you Moen.

I have had a different experience with Moen through the years. All of my faucets in the house are Moen and I experienced a few issues with 2 products. This time it took a bit more time to get someone to talk to but once I explained my issue they never hesitated to offer replacement. There seems to be delays happening recently and perhaps it’s like everywhere these days with the pandemic. Without that delay the service and support have been impeccable for me and in my opinion. I am redoing my bathroom and I will definitely buy Moen because they stood behind their product. I do not know anyone that works at Moen and I have no financial interest in this company.