J&T EXPRESS UK LTD Bewertungen 

Not worth any stars. Received notification my Temu parcel had been delivered but the photo was of someone else’s parcel delivered to their correct address. Rang the company twice and told it will be investigated, rang again as never heard anything and told it will be escalated and someone will contact me, they never have. I won’t be using any company who uses J&T to deliver their goods as service is shocking and they have failed to deliver a large and costly order of mine.

Dealt with these couriers twice and they were set to deliver a couple of my temu deliveries, absolutely shocking,the first delivery proof of delivery photo consisted of a photo of a random address and the package on the photo wasn't even my package but someone else's,contacted customer service for them to say they will contact the courier and they will contact me ,I've heard nothing .
I saw yet again another delivery from temu was due to be delivered via this company,needless to say I had very little faith and was worried yet again that I wouldn't get my package,as predicted,another delivery complete notification alongside my package in front of someone's door that wasn't mine,checked my entire street to see if it was outside a neighbours house.... nothing.
Temu please I advice you to drop this courier company as evri and relay are always consistently good ,but these are just sabotaging your great reputation.

The courier didn’t ring my buzzer yet somehow got access inside my building and left my parcel downstairs by the lift when they could have not been so lazy, got IN it and left it at my door where there’s a security camera. I’ve been home all day and they didn’t even TRY. There are cameras in my building in the communal area which I’ll be getting my caretaker to check and I will be reporting whoever took it to the police. I’ve blocked this awful company on Temu after seeing all of the horrible reviews and I’m honestly so disgusted, I waited for two weeks and my parcel had THIRTY NINE items of mostly nail supplies for my small business so it’s useless to the thief who took it. You should be ashamed of yourselves.

Shame I can't give zero stars.
Saw them opposite my house delivery 1 parcel, picked up more from the van then checked his watch, threw them back in and sped off. 5 mins later I received notification it's being rescheduled.customer service said they attempted but noone was in. When I said I saw them they said they couldn't find the address. Told would be escalated.waited 3 more days with nothing, then told my packages were under temporary detention due to the fact I saw them. Told it will be escalated again, 2 more days and nothing. Told my package was left in the warehouse, now waiting yet again for packages but no idea if/when it will actually come.
Temu have changed my account to ensure this courier is not used for me in the future. Shame I didn't know that option was available before.

5 weeks, repeated ‘on its way’ updates and STILL no parcel!
I am absolutely fuming! 😡 I placed an order from abroad 5 weeks ago with 8 items. Two of the items were personalised wedding presents for the bride and groom, and I was so excited for them to receive them on their wedding day. Unfortunately, the wedding was a week ago and I had to tell them their present was still on its way. 😔
I've tried contacting J&T Express every day this week, at different times, through their online chat, but repeatedly get told that no agents are available and to try again later. I've also tried calling and have been left waiting on hold.
What is making this even more frustrating is the tracking. It repeatedly says my parcel has been collected and is on its way, then suddenly says delivery has been rescheduled. My latest update was on 9 August and I still haven't received anything.
The tracking history shows:
09/08/2026 – Parcel has been collected and is on its way
09/08/2026 – Parcel has been collected and is on its way
07/08/2026 – Delivery has been rescheduled
05/08/2026 – Parcel has been collected and is on its way
29/07/2026 – Delivery has been rescheduled
28/07/2026 – Parcel has been collected and is on its way
27/07/2026 – Delivery has been rescheduled
27/07/2026 – Parcel has been collected and is on its way
26/07/2026 – Dispatched from transit centre
26/07/2026 – Arrived at distribution centre
26/07/2026 – Dispatched from transit centre
26/07/2026 – Arrived at distribution centre
26/07/2026 – Successfully picked up
I just want to know WHERE MY PARCEL ACTUALLY IS and why it keeps being marked as "on its way" when days later the delivery is simply rescheduled.
I've never experienced anything like this with a courier before. The complete lack of customer service is incredibly frustrating and is making me seriously question what is happening to my parcel. 😡

The worst delivery company. My parcel has been sat in Rochdale for over a week and their customer support is useless. They don’t offer an option to collect and don’t deliver, so not sure what kind of delivery service this is. Temu and Shein have started using them- Do not order from them or use this company as you won’t get your parcel.

I am still waiting for updates regarding my parcel. I am not happy with this service. Order time: Jul 27, 2026. The parcel was due between the 31st/11th of August. The customer service live chat is always "busy" & when you get through they are not helpful. All I keep being told is that they need more time. Time for what? the parcel is there. Bearing in mind I ordered my items way before a birthday which is this coming Monday. Now I am having to rush out to purchase a new gift.

If i could give them 0 stars i would.
Parcel arrived from Temu safely in the UK and has now been 'out for delivery' with J&T for 7 days.
After countless pointless conversations with a temu robot i have managed to get through on the phone to J&T customer service on 3 occasions. However they are absolutely no help atall. They have suposedly opened tickets and chased for updates. Apparently they tried to deliver the parcel but my address was incorrect. They then proceeded to read out my correct address to me??

I was then told my parcels had been 'mis-sorted' and they THINK it is back at the depot in Stockport. I asked for the address of said depot and said i would go and pick them up myself but was told it wasn't possible.

I stupidly put another order in on Temu to reorder some of the items (birthday decorations for my son) and chose Evri as my courier but Temu changed it to J&T again and said due to logistics its better for them.
So 3 parcels....£150 down and nothing to show for it.
Won't be using Temu again. Lesson learnt

There is nothing express about this company.

Personally I would have to say this is the WORST carrier I have EVER come across. I hope I never come across it again. I cannot even track my 2 parcels I have told Temu NEVER to use these people for my parcels.

Even one line of a star won’t give for this company…To the management wake-up! Delivery was left unattended in front of the MAIN DOOR ON THE MAIN ROAD BUSIEST AREA. On their records shows delivered / handed over to the recipient. The PARCEL WAS LOST I RAISED A COMPLAIN NOTHING HEARD FROM THEM… NEVER AGAIN

Ordered from Temu and for some reason J&T are delivering (never heard of them), not Evri or Royal Mail. Parcel arrived after going to several depots, however the driver took a picture of the package on his car seat, then a couple of pictures outside my house, before throwing the bag against the front door, didn't bother to knock or ring the bell (all captured on camera) luckily nothing broken. Terrible service

Avoid this courier – absolutely appalling service

I have had an absolutely terrible experience with J&T Express. My parcel has been delayed for an entire month, with very little useful information or communication throughout.

Now, after repeatedly chasing the parcel and even raising complaints with Temu and Resolver, the tracking suddenly states that delivery failed because of an “incorrect or incomplete address”. My address is correct, so this explanation makes no sense. I also apparently had a delivery attempt made after 10pm at night, which is completely unacceptable for a residential delivery.

What makes the situation even worse is that there is seemingly no way to actually contact J&T Express.

Their phone number is practically useless. You are forced to select an option, but the system doesn’t recognise the prompts and simply hangs up. The live-agent chat is no better - it constantly says that agents are busy, leaving you unable to speak to anyone. I also tried emailing them, only for the email to come back as undelivered.

So you have a delayed parcel, no meaningful tracking information, and every available method of contacting the company fails.

A courier company should at the very least provide customers with a functioning way to contact them when something goes wrong. This has been incredibly frustrating and a complete failure of customer service.

Would not recommend. If i could take them to court i would without hesitating. This company should not be accepted with any partnerships or brands working with them.

The worst courier ever. Trying to get a call back from a manager is less believable than Jesus turning water into wine. They hung up on me 20 times when I tried to escalate the matter.

Parcel meant to be delivered by 31Jul, heard nothing from them till today which is 13Aug and another one meant to be delivered today but still says “distribution centre”

Wonder how big their distribution centre is, keeping every single parcel in there for weeks and weeks without having the intention to deliver them?

It meant to be a delivery company not storage company, right?

The very worst 'courier' of all time. I was expecting a parcel it said it had been delivered and sent me photos of proof of delivery. These were of the courier sat in his van holding my parcel. I called the company and they looked and had to admit it was him in his van. So he had stolen my parcel. It appears that's what this company do they get parcels from shops and don't deliver but steal them. I won't be using any business in future that use these thieves.

ZERO STAR. Dont let this company put you off temu. Temu parcel arrived in UK on the 2nd aug went through a couple of j&t hubs on the 2nd and has still not been delivered, i have spoken to j&t customer services (yes if you ring them and speak to someone) on 3 occasions, the first 2 times they said they still had it in the warehouse and it would be delivered the next day (6th and 8th) then they changed their mind on the 10th and said they tried to deliver but it was a business address but it was closed, yes my business is registered at my address but it is still a house with a number on the front door and on the gate and it is never closed and I was in all day that day, just some info for people, when you place an order from temu you can choose the shipping company on the checkout page, its a small tab just above the breakdown of the costs, DO NOT USE THESE CLOWNS

Said package wasn’t delivered due to an incomplete/inncorrect address. I went and checked and my address was correct they just couldn’t be bothered to find the house

No update for days on my Temu parcel. Made it safely and quickly to the UK all the way from China, but since being handed over to J&T days ago there has been zero movement. Tracking keeps saying its 'on its way to next destination' but no detail about exactly where and customer services are literally non-existent. Parcel was full of birthday decorations for my son's 10th birthday, and they wont be here on time for it so contents of package will be absolutely useless by the time it arrives. Very disappointed! Has really put me off of ordering again from Temu in future.

This is a zero star rating.

Parcel says delivered but I have no parcel.
Proof of delivery says signed but not by me.
If he left it on my step then it's gone... my front step in a tower block is not a safe place