eFOLDi Bewertungen 

260
•
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Having owned a Navigator each for my wife and myself, we unfortunately had a breakdown, in one . I contacted E-Foldi and had the immense pleasure of dealing with Wayne in the Sales Department , ( wh... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Good evening I would just like to say that my experience dealing with Efoldi was outstanding . It was the most informative and quick response I've had from any customer service. The gentleman in the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Most helpful and informative home demo from Craig, which enabled me to choose the most appropriate scooter and accessories for my needs, I now eagerly await delivery. Great impression so far.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Tom and the team at eFOLDi made buying the Compass so easy. The customer service from the start was excellent. The in home Demo was completely pressure free with Tom explaining all the features. Allow... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Anbieter von Mobilitätsausrüstung

Vom Unternehmen geschrieben

Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

260 Bewertungen

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4,6

Alle Bewertungen

(260)

118 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

WarningS

Warnings

Wheelchair purchaser (2022).

Claims on YouTube videos are entirely false. There are two small wheels on the front of these wheelchairs so they will not go over even the slightest amount of gravel. They are great for hospitals, shopping centres and for taking on aeroplanes (if you are well enough) only.

If something is not right with your wheelchair during guarantee, one is sent a very small box and it is a massive struggle to get the wheelchair into it, to return it to be inspected and repaired.

NO-ONE TOLD ME THAT THE BATTERIES WILL DETERIORATE IF THEY ARE NOT FREQUENTLY CHARGED. I am told it is in one of their booklets but for customers not well enough to read this, they will simply suffer the consequences.

So I haven't needed to use mine much and now, just FOUR years on (not the 7 years of cover for batteries mentioned in the useless thus guarantee) and it is useless, dead.

It costs over £300 for one new battery.
It costs nearly £200 for Efoldi to take a look at the thing.

My advice is purchase something from a LOCAL motability shop. We live and learn.

Certainly a waste of thousands of pounds from my point of view. Definitely not worth the investment.

-----------------------------------

Your customers are very 'ill' and some of them are even blind. They are struggling to get through each and every day, so they are not as aware as others. The least you can do is to make it clear to them upon purchasing, that the batteries need to be charged regularly. Your original (launch) advertising on YouTube claiming your wheelchairs can cross all sorts of rough terrain, was false information.

I have spoken with your company just this morning, before I compiled my review. No-one mentioned any offer on batteries.

-----------------------------------------

Tel Efoldi

£99 for one battery.
£175 for two batteries.

"How come this was not mentioned to me when I spoke to yourselves earlier?"

"I'm not sure who you spoke to."

I don't even know for sure that the problem is the (4 year old) batteries causing the problem. I may purchase a new battery (at least for negotiating hospital corridors when I am particularly ill and unable to move my body myself) and the problem may be something else. It could even be a faulty charger for all I know. This is why it is so important to use a local supplier, where one can just pop in to gain assistance.

And it is still £174 towards something of more use in West Wales which quite often does not even have pavements. And it just shows what a racket this industry is and the small amount of compassion for those struggling with their physical health.

Additionally, all of the activity in the darkness of the abyss, Space (and also in the Arctic), is never good for planet Earth and humanity : waste, pollution, crime, violence, suffering ... destruction.

29. Juni 2026
Bewertung ohne vorherige Einladung
eFOLDi-Logo

Antwort von eFOLDi

Thank you for taking the time to leave your feedback. We're really sorry to hear how disappointed you've been with your experience.

We completely understand how frustrating it is when you haven't needed to use your wheelchair very often, only to find the batteries are no longer working. One point that's worth mentioning is that this isn't unique to the eFOLDi, all lithium-ion batteries, whether they're in a mobility device, laptop or electric bike, need to be charged regularly, even when they're not being used. If they're left without charge for long periods, they can deteriorate and may eventually stop working altogether. We include this information in the user guide because it's an important part of looking after the batteries and helping them last as long as possible.

In terms of the wheelchair itself, it's designed to be lightweight and portable, making it ideal for airports, shopping centres, hospitals and other smooth surfaces. As with most lightweight folding wheelchairs, loose gravel and rough terrain can be more challenging due to the smaller front wheels.

We'd also like to mention that we're currently running a special offer on replacement batteries. If you'd like to find out more about the offer or discuss your options, please get in touch with our customer service team. We'd be more than happy to help.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Wayne responded to my email about a…

Wayne responded to my email about a spare part promptly and informed me of how to order and the cost. It was nice that it was him who answered my call the following day. It feels like it is a small company with personal service.

26. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your kind review! We're so pleased to hear that Wayne was able to help promptly and make the process straightforward. We pride ourselves on providing personal service, so it's great to know that came across. We really appreciate your support!
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Long standing customer of Efoldi now 3…

Long standing customer of Efoldi now 3 in the family 2xlite and one explorer. Wynne,Marnie and the team always on hand for any questions or after sale,the machines themselves are second to none.

25. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you so much for your continued support! It means a lot to have three eFOLDi scooters in your family. We're so pleased to hear you're happy with your Lites and Explorer, and that Wayne, Marnie, and the team have been there to help whenever needed. We really appreciate your kind words!
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Excellent service by Tom for the demo and Wayne for the extra advice and help with buying the accessories

A very nice man named Tom bought the demo efoldi explorer to our home and gave all demo etc and instructions to us in a very clear and precise helpful manner I tried the scooter and liked it and decided to purchase a new one. After my initial purchase I decided I wanted the liquid sealant puncture procedure and some extra accessories and phoned Wayne at efoldi who was very helpful and knowledgable about the parts I required and the places I could possibly take it to get the puncture proofing carried out I am getting used to the xplorer now and enjoying the new experience Thanks very much for your expert help Tom and Wayne.

11. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your kind review. We're delighted to hear that Tom provided a helpful demonstration and that Wayne was able to assist with your accessories and puncture protection queries.

It's great to know you're enjoying your Explorer and getting used to your new scooter. We appreciate your feedback and wish you many happy journeys ahead!

Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Efoldi Navigator electric wheelchair purchase

Purchased an Efoldi Navigator electric wheelchair for my Dad, who has mobility issues. Contacted Efoldi to arrange a Home Demonstration and the team were very accommodating re booking an appointment convenient to us.
Local Rep who visited us, Tom was personable, knowledgeable and helpful with advice regarding best product for my Dad's needs. We were given a thorough, efficient demonstration of the product and all our questions were answered patiently. Felt that Tom was committed to ensuring we got the right product and deal for our requirements.
Tom handled the purchase and arranged the delivery very efficiently with the helpful team at Efoldi. Process was very easy and hassle free for us. Also extremely satisfied with the speed at which we were to receive the chair, within a few days of purchase.
Overall extremely pleased and satisfied with experience of dealing with Efoldi team and the product is exactly what was needed. It is lightweight but sturdy, easy to use and has given my Dad much needed freedom of movement outside the house.
We would definitely recommend Efoldi to anyone needing help with mobility issues, as a trusted, professional and helpful company.

22. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your wonderful review. We're delighted to hear that the eFOLDi Navigator has given your Dad greater freedom and mobility.

It's great to know that Tom and the team were able to make the process smooth and hassle-free, from the home demonstration through to delivery. We'll be sure to pass on your kind words to Tom.

Thank you for choosing eFOLDi and for recommending us. We wish your Dad many happy journeys in his new Navigator!
Kind regards,
eFOLDi

Bewertet mit 1 von 5 Sternen

Bought an eFOLDi Compass on Thursday

Bought an eFOLDi Compass on Thursday. My wife used it round a flat running track on Friday, no problem. On Friday used a footpath in a park hit a tree route and it tipped over backwards. Inam not sure she will be confident to use it again she is really shaken up and in pain.

13. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your review. We are very sorry to hear about your wife's accident and hope she is recovering well.

We understand how upsetting and unsettling an experience like this can be, especially so soon after receiving the eFOLDi Compass. While the Compass is designed to handle a variety of outdoor surfaces, uneven terrain such as raised tree roots can present challenges for any mobility scooter and may affect stability if encountered at certain angles or speeds.

We would welcome the opportunity to discuss the incident with you directly, learn more about the circumstances, and see if we can offer any guidance or support to help rebuild your wife's confidence.

We wish your wife a speedy recovery and look forward to assisting you further.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Very impressive experience

I enquired yesterday, Cliff from efoldi demonstrated the Compass today, ordered one and delivery confirmed for 3 days time. That’s fast. Cliff was very informative and helpful and very personable. Compass looks fabulous. I would like to suggest that an umbrella/sunshade accessory would be useful.

12. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your wonderful review! We're delighted to hear that Cliff was able to demonstrate the Compass so quickly and that you found the process informative and enjoyable. It's great to know you're pleased with your new Compass and our delivery service. We also appreciate your suggestion for an umbrella/sunshade accessory and will be sure to pass your feedback on to our product team. Enjoy your new Compass!
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Efoldi compass home demonstration…

My dad had an in home demonstration today of the efoldi compass electric scooter. Cliff was brilliant showed my dad how the scooter folds and unfolds so easily. My dad was worried about being able to lift it into the back of the car as he's had several previous scooters that were very heavy put this one was so light and easy to do. Cliff did the payment and delivery will be Tuesday. Very pleased with the appointment. My dad will now be able to get out and about which he's looking forward to. Many thanks to Cliff and efoldi.

11. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your wonderful review. We're delighted to hear that Cliff made the demonstration so helpful and that your dad found the eFOLDi Compass easy to fold, unfold, and lift into the car. It's great to know he's looking forward to getting out and about with his new scooter. We'll be sure to pass your kind comments on to Cliff. We hope your dad enjoys many happy journeys ahead!
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Cliff bingley visited us promptly and…

Cliff bingley visited us promptly and explained everything to us and showed us how to work the scooter he wasn’t at all pushy

10. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your kind review. We're delighted to hear that Cliff arrived promptly, took the time to explain everything clearly, and made sure you felt comfortable using the scooter. We appreciate your feedback and will be sure to pass your comments on to him.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Scooter sales

Cliff was informative, and courteous and knew his scooters well. He helped us through the problem of choosing that right scooter for the job. I have no problem giving him five stars for his presentation.

8. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your feedback and five-star review! We're pleased that Cliff was able to make the selection process easy and enjoyable. We'll be sure to share your kind words with him.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Demonstration at home of efoldi

Cliff gave. an excellent demonstration of using the efoldi, opening and closing and use of controls. Explained everything very simply, pleased with service.

9. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your kind review. We're delighted to hear that Cliff provided an excellent demonstration of the eFOLDi and explained its features and controls in a clear and easy-to-understand way. It's great to know you were pleased with the service.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Delighted with my efoldi Explorer.

I have owned an Efoldi Explorer for 18 months since buying privately from a man who had bought from efoldi direct. The firm has given me excellent service,
The scooter itself has enhanced my life a lot, by allowing me to go further and faster than on previous scooters. I hoist it into my Roomster car, which has allowed me to be an active grandma.I have taken it on coach holidays. Efoldi recognize that not everyone would be able to lift and put one leg over the frame. I found that learning to unfold and fold it took me a week or so, but then I am 83 and slow to learn anything ! I have had three punctures in the 18 months, but a local bike company sorts those out. I have not found balancing or rough ground a problem, as long as I am sensible.

8. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for sharing your experience. We're delighted to hear that your Explorer has helped you stay active and independent, from family outings to coach holidays. It's especially wonderful to know it's made life easier as an active grandma! We appreciate your honest feedback about the learning curve and maintenance, and we're pleased our team has been able to provide excellent service whenever needed. Wishing you many more enjoyable journeys with your Explorer.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Efoldi demo

Craig was on time, came prepared, answered all our questions, was respectful and polite. He didn't rush my father or push him to buy, he didn't need to, he did his job and sold my father an efoldi explorer.

5. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your kind review. We're delighted to hear that Craig made the experience comfortable and informative for your father. Providing honest advice, answering questions, and ensuring customers feel no pressure are all things we value greatly. We hope your father enjoys his new eFOLDi Explorer, and we're here if he ever needs any further assistance.
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

A good experience

Brian was very personable and fully versed in all the features of the eFOLDi. He was happy to discuss the pros and cons of the various accessories which gave me the confidence to only buy those extras that I felt I needed.
The warranty periods for battery and scooter seem fine and delivery should be within a few days.
I am really looking forward to my new found freedom with my eFOLDI

5. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your wonderful review. We're delighted to hear that Brian helped you find the right eFOLDi and accessories for your needs. It's great to know you felt informed and confident throughout the process. We hope your new eFOLDi brings you the freedom and independence you're looking forward to, and we wish you many enjoyable journeys ahead!
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Keith was really nice and friendly

Keith was really nice and friendly. The demo was very good, Keith didn't rush and explained everything so we understood perfectly.thank you Keith.

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you for your kind review! We're delighted to hear that Keith made you feel comfortable and took the time to explain everything clearly. We'll be sure to pass on your lovely feedback to him. We appreciate your support!
Kind regards,
eFOLDi

Bewertet mit 4 von 5 Sternen

Love our eFoldi Navigator.

It was very helpful indeed that John came to our house and we were able to try out the eFoldi Navigator properly, before buying it. John was extremely helpful, patient and informative . We thank him very much, for our fun afternoon.
I was delighted how well the chair was packed, and really easy to assemble, with simple, understandable instructions. I love that the battery is so light & chair easy to fold & put in the car.
eFoldi has given my husband a new lease of life, after recent illness. We are now able to get out & about again, just in time for the Summer months.
Only little difficulty is that the attendant control is very difficult to see in the sunlight. With A little tweak to the design of that, I would have given 5stars.
However over all great. Thankyou. I highly recommend.

30. April 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you so much for your wonderful review. We're delighted to hear that John's home demonstration helped you make an informed decision and that you found him helpful, patient, and informative.

It's fantastic to know that the eFOLDi Navigator has given your husband greater independence and made it easier for you both to enjoy getting out and about again. We also appreciate your feedback regarding the attendant control visibility in bright sunlight, and we'll be sure to pass this on to our product team for consideration.

Thank you for your recommendation and for choosing eFOLDi. We wish you both many enjoyable outings this summer!

Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Amazing experience from inception to conclusion

Craig visited us yesterday and I was particularly interested in the efoldi Lite. He explained in detail how to use the scooter and how to fold it. I bought the accessories I wanted with Craig able to tell me his thoughts and recommendations having listened to my individual needs. We were super impressed at how knowledgeable, and amenable Craig is having the lite himself. Thank you so much to Craig and efoldi for amazing communication and expertise, it is so appreciated.

27. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von eFOLDi

Thank you so much for your lovely review. We’re delighted to hear Craig was able to help you find the right eFOLDi Lite and accessories for your needs. His firsthand experience and knowledge really do make a difference. We truly appreciate your kind words and hope you enjoy your new scooter!
Kind regards,
eFOLDi

Bewertet mit 5 von 5 Sternen

Lightweight e-foldi scooter gets full marks.

The at-home demonstration was useful so I could test the weight of the Compass scooter and whether I would be able to lift it into my car. The salesman, Cliff Bingley, was very helpful and showed me how to fold and unfold the scooter and how to remove the battery for re-charging and to make the scooter lighter for lifting. When it arrived I was able to unfold it, fit the arms and take out the battery for recharging. Sucess!

22. Mai 2026
Bewertung ohne vorherige Einladung
eFOLDi-Logo

Antwort von eFOLDi

Thank you for your lovely review. We’re so pleased the at-home demonstration helped you feel confident with the Compass scooter before purchasing. Cliff will be delighted to hear your kind comments, and it’s great to know you were able to set everything up successfully when it arrived. Enjoy your scooter!
Kind regards,
eFOLDi

Bewertet mit 1 von 5 Sternen

E foldi is awful

E foldi is awful, my Aunty whom purchased one 2 years ago has had 4 falls off this scooter due to it being only 3 wheels. Today she fell again as is tips up easily if its comes to uneven ground and slopping ground. My Dad also borrowed it off and fell off it due to slopping pavement. The 3 wheels are very unsafe. My Aunty really regrets purchasing this scooter.

27. Mai 2026
Bewertung ohne vorherige Einladung
eFOLDi-Logo

Antwort von eFOLDi

We’re very sorry to hear about your Aunties experience and the falls both she and your Dad have had while using the scooter. Safety is extremely important, and we understand how upsetting and concerning this must be for your family.

The eFOLDi is designed as a lightweight, portable mobility scooter, and like many compact 3-wheel models, it can handle differently on uneven or sloping surfaces compared to larger 4-wheel scooters. That said, no user should feel unsafe or lose confidence while using their mobility aid.

We would encourage your Auntie to get into contact with our customer care team by either calling us on: 0203 143 5168 or alternatively on email: hello@efoldi.com so they can discuss her concerns further and provide support.

Thank you for sharing your feedback and experience.
Kind regards,
eFOLDi

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