Having owned a Navigator each for my wife and myself, we unfortunately had a breakdown, in one . I contacted E-Foldi and had the immense pleasure of dealing with Wayne in the Sales Department , ( wh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Having owned a Navigator each for my wife and myself, we unfortunately had a breakdown, in one . I contacted E-Foldi and had the immense pleasure of dealing with Wayne in the Sales Department , ( wh... Mehr ansehen
Unternehmen hat geantwortet
Good evening I would just like to say that my experience dealing with Efoldi was outstanding . It was the most informative and quick response I've had from any customer service. The gentleman in the... Mehr ansehen
Unternehmen hat geantwortet
Most helpful and informative home demo from Craig, which enabled me to choose the most appropriate scooter and accessories for my needs, I now eagerly await delivery. Great impression so far.
Unternehmen hat geantwortet
Tom and the team at eFOLDi made buying the Compass so easy. The customer service from the start was excellent. The in home Demo was completely pressure free with Tom explaining all the features. Allow... Mehr ansehen
Unternehmen hat geantwortet
Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.
Vereinigtes Königreich
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Warnings
Wheelchair purchaser (2022).
Claims on YouTube videos are entirely false. There are two small wheels on the front of these wheelchairs so they will not go over even the slightest amount of gravel. They are great for hospitals, shopping centres and for taking on aeroplanes (if you are well enough) only.
If something is not right with your wheelchair during guarantee, one is sent a very small box and it is a massive struggle to get the wheelchair into it, to return it to be inspected and repaired.
NO-ONE TOLD ME THAT THE BATTERIES WILL DETERIORATE IF THEY ARE NOT FREQUENTLY CHARGED. I am told it is in one of their booklets but for customers not well enough to read this, they will simply suffer the consequences.
So I haven't needed to use mine much and now, just FOUR years on (not the 7 years of cover for batteries mentioned in the useless thus guarantee) and it is useless, dead.
It costs over £300 for one new battery.
It costs nearly £200 for Efoldi to take a look at the thing.
My advice is purchase something from a LOCAL motability shop. We live and learn.
Certainly a waste of thousands of pounds from my point of view. Definitely not worth the investment.
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Your customers are very 'ill' and some of them are even blind. They are struggling to get through each and every day, so they are not as aware as others. The least you can do is to make it clear to them upon purchasing, that the batteries need to be charged regularly. Your original (launch) advertising on YouTube claiming your wheelchairs can cross all sorts of rough terrain, was false information.
I have spoken with your company just this morning, before I compiled my review. No-one mentioned any offer on batteries.
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Tel Efoldi
£99 for one battery.
£175 for two batteries.
"How come this was not mentioned to me when I spoke to yourselves earlier?"
"I'm not sure who you spoke to."
I don't even know for sure that the problem is the (4 year old) batteries causing the problem. I may purchase a new battery (at least for negotiating hospital corridors when I am particularly ill and unable to move my body myself) and the problem may be something else. It could even be a faulty charger for all I know. This is why it is so important to use a local supplier, where one can just pop in to gain assistance.
And it is still £174 towards something of more use in West Wales which quite often does not even have pavements. And it just shows what a racket this industry is and the small amount of compassion for those struggling with their physical health.
Additionally, all of the activity in the darkness of the abyss, Space (and also in the Arctic), is never good for planet Earth and humanity : waste, pollution, crime, violence, suffering ... destruction.

Antwort von eFOLDi
Wayne responded to my email about a spare part promptly and informed me of how to order and the cost. It was nice that it was him who answered my call the following day. It feels like it is a small company with personal service.

Antwort von eFOLDi
Long standing customer of Efoldi now 3 in the family 2xlite and one explorer. Wynne,Marnie and the team always on hand for any questions or after sale,the machines themselves are second to none.

Antwort von eFOLDi
A very nice man named Tom bought the demo efoldi explorer to our home and gave all demo etc and instructions to us in a very clear and precise helpful manner I tried the scooter and liked it and decided to purchase a new one. After my initial purchase I decided I wanted the liquid sealant puncture procedure and some extra accessories and phoned Wayne at efoldi who was very helpful and knowledgable about the parts I required and the places I could possibly take it to get the puncture proofing carried out I am getting used to the xplorer now and enjoying the new experience Thanks very much for your expert help Tom and Wayne.

Antwort von eFOLDi
Purchased an Efoldi Navigator electric wheelchair for my Dad, who has mobility issues. Contacted Efoldi to arrange a Home Demonstration and the team were very accommodating re booking an appointment convenient to us.
Local Rep who visited us, Tom was personable, knowledgeable and helpful with advice regarding best product for my Dad's needs. We were given a thorough, efficient demonstration of the product and all our questions were answered patiently. Felt that Tom was committed to ensuring we got the right product and deal for our requirements.
Tom handled the purchase and arranged the delivery very efficiently with the helpful team at Efoldi. Process was very easy and hassle free for us. Also extremely satisfied with the speed at which we were to receive the chair, within a few days of purchase.
Overall extremely pleased and satisfied with experience of dealing with Efoldi team and the product is exactly what was needed. It is lightweight but sturdy, easy to use and has given my Dad much needed freedom of movement outside the house.
We would definitely recommend Efoldi to anyone needing help with mobility issues, as a trusted, professional and helpful company.

Antwort von eFOLDi
Bought an eFOLDi Compass on Thursday. My wife used it round a flat running track on Friday, no problem. On Friday used a footpath in a park hit a tree route and it tipped over backwards. Inam not sure she will be confident to use it again she is really shaken up and in pain.

Antwort von eFOLDi

Antwort von eFOLDi
I enquired yesterday, Cliff from efoldi demonstrated the Compass today, ordered one and delivery confirmed for 3 days time. That’s fast. Cliff was very informative and helpful and very personable. Compass looks fabulous. I would like to suggest that an umbrella/sunshade accessory would be useful.

Antwort von eFOLDi
My dad had an in home demonstration today of the efoldi compass electric scooter. Cliff was brilliant showed my dad how the scooter folds and unfolds so easily. My dad was worried about being able to lift it into the back of the car as he's had several previous scooters that were very heavy put this one was so light and easy to do. Cliff did the payment and delivery will be Tuesday. Very pleased with the appointment. My dad will now be able to get out and about which he's looking forward to. Many thanks to Cliff and efoldi.

Antwort von eFOLDi
Cliff bingley visited us promptly and explained everything to us and showed us how to work the scooter he wasn’t at all pushy

Antwort von eFOLDi
Cliff was informative, and courteous and knew his scooters well. He helped us through the problem of choosing that right scooter for the job. I have no problem giving him five stars for his presentation.

Antwort von eFOLDi
Cliff gave. an excellent demonstration of using the efoldi, opening and closing and use of controls. Explained everything very simply, pleased with service.

Antwort von eFOLDi
I have owned an Efoldi Explorer for 18 months since buying privately from a man who had bought from efoldi direct. The firm has given me excellent service,
The scooter itself has enhanced my life a lot, by allowing me to go further and faster than on previous scooters. I hoist it into my Roomster car, which has allowed me to be an active grandma.I have taken it on coach holidays. Efoldi recognize that not everyone would be able to lift and put one leg over the frame. I found that learning to unfold and fold it took me a week or so, but then I am 83 and slow to learn anything ! I have had three punctures in the 18 months, but a local bike company sorts those out. I have not found balancing or rough ground a problem, as long as I am sensible.

Antwort von eFOLDi
Craig was on time, came prepared, answered all our questions, was respectful and polite. He didn't rush my father or push him to buy, he didn't need to, he did his job and sold my father an efoldi explorer.

Antwort von eFOLDi
Brian was very personable and fully versed in all the features of the eFOLDi. He was happy to discuss the pros and cons of the various accessories which gave me the confidence to only buy those extras that I felt I needed.
The warranty periods for battery and scooter seem fine and delivery should be within a few days.
I am really looking forward to my new found freedom with my eFOLDI

Antwort von eFOLDi
Keith was really nice and friendly. The demo was very good, Keith didn't rush and explained everything so we understood perfectly.thank you Keith.

Antwort von eFOLDi
It was very helpful indeed that John came to our house and we were able to try out the eFoldi Navigator properly, before buying it. John was extremely helpful, patient and informative . We thank him very much, for our fun afternoon.
I was delighted how well the chair was packed, and really easy to assemble, with simple, understandable instructions. I love that the battery is so light & chair easy to fold & put in the car.
eFoldi has given my husband a new lease of life, after recent illness. We are now able to get out & about again, just in time for the Summer months.
Only little difficulty is that the attendant control is very difficult to see in the sunlight. With A little tweak to the design of that, I would have given 5stars.
However over all great. Thankyou. I highly recommend.

Antwort von eFOLDi
Craig visited us yesterday and I was particularly interested in the efoldi Lite. He explained in detail how to use the scooter and how to fold it. I bought the accessories I wanted with Craig able to tell me his thoughts and recommendations having listened to my individual needs. We were super impressed at how knowledgeable, and amenable Craig is having the lite himself. Thank you so much to Craig and efoldi for amazing communication and expertise, it is so appreciated.

Antwort von eFOLDi
The at-home demonstration was useful so I could test the weight of the Compass scooter and whether I would be able to lift it into my car. The salesman, Cliff Bingley, was very helpful and showed me how to fold and unfold the scooter and how to remove the battery for re-charging and to make the scooter lighter for lifting. When it arrived I was able to unfold it, fit the arms and take out the battery for recharging. Sucess!

Antwort von eFOLDi
E foldi is awful, my Aunty whom purchased one 2 years ago has had 4 falls off this scooter due to it being only 3 wheels. Today she fell again as is tips up easily if its comes to uneven ground and slopping ground. My Dad also borrowed it off and fell off it due to slopping pavement. The 3 wheels are very unsafe. My Aunty really regrets purchasing this scooter.

Antwort von eFOLDi
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