eFOLDi Bewertungen 

My son's efoldi has been great - since he's had it he gets out and about much more and has travelled to many EU destinations as well as the USA. HOWEVER... we bought it in May 2025 (14 months ago) and various parts are a bit loose (the arms and the footrest) and though it looks like it would be easy to just use an allen key to tighten, this isn't the case. He uses it every day but It's still within it's 2 year guarantee and as my son is going to Uni in September I called Efoldi to see if we could give the chair a once-over. I've been informed of the following:
1) That this will cost me their service charge - £169
2) That my son will have to be without his chair for 5 days minimum.
3) That there is an extra charge for the box which they would have to first send to me as I didn't keep the original box - which was made clear to me when we bought the chair.
Although we've been happy with the product, I have been put off buying it again. My son CANNOT operate without his chair and I will next time find one that is sourced locally and easier to fix and maintain. I have actually found a local place that can fix his chair though they are not an authorized dealer for Efoldi (though they are for many other similar chairs). It's a shame as we have generally been happy with the fact the chair is so lightweight and easy to fold, transport and charge etc. I just wish that after sales service felt a bit more user friendly.

My mum had found out about efoldi scooters on tv and arranged a trial where someone comes out and shows you the scooter you’re interested in purchasing before actually buying it. A lovely gentleman named Cliff came out and was very informative, very helpful and polite. The efoldi my mum got is great! Light, easy to use, easy to pack away into the car and she loves it!

John from Exeter came this morning and gave my wife and I an excellent demonstration and trial of the efoldi explorer.
There was no pressure to sell and after he left we decided to order our scooter.
As a suggestion for future development I think it would be much improved by having a height adjustable handle bar.
It will fit in our motorhome with ease creating a lot of extra storage room without the faff of having to disassemble the chair

Tom was very happy to answer all our questions and explained in very easy detail for my sister to understand. She was very nervous but Tom put her at ease,he knew what was the best efoldi for her. My sister is very excited to have her own efoldi .We wish you all a continued success in this wonderful product.Thank you Tom

My efoldi explorer is freedom! I can walk only a few yards but on my efoldi I can get pretty much anywhere I want to go: buses, trains, cars, no problem. And of course getting around the city, shopping and socialising is easy. To reiterate, my efoldi is freedom and independence and stylish.

Efoldi has given me great service from my initial phone call to delivery of my scooter. As a bonus no hard sell and just honest advice in helping me choose the right scooter for me.

The eFoldi explorer is perfect for my needs and the after sales service is first class and it is nice to talk to real people rather than a machine.

My eFOLDI explorer had and electrical problem to do with the starting key. I contacted the company and they arranged everything. Sending a box. Collection by courier repair and return in less than a week. Fabulous first class service and communication. I cannot speak too highly of this team and company. Thank you and well done.

Dood demo good price,helpful

The website was clear and easy to navigate; support and enquiries dealt with promptly with actual people; having a home demonstration made a big difference and it also happened quickly. Tom who demonstrated the eFOLDi was experienced and gave me advise on the best choice for my needs; it was a friendly positive experience and I didn't feel pressurised to buy the product. I did buy the product, it is exactly what I need and Tom had it available that day.

Wayne resolved my problem quickly satisfactorily,politely. I couldn't have asked for better customer service. These are very kind understanding people. A joy to deal with. Thank you Tom and Wayne. Would recommend this company any time.
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Thanks for a prompt service and fast delivery, probably the best experience that I have ever had when purchasing a mobility scooter great service from first home visit and fast delivery of scooter, and fast replacement of a faulty bag.
I would recommend to any one

Craig was very helpful and answered all our questions, I am now a proud owner of an efoldi lite

Informative and I and my daughter agreed. that John was very pleasant and not at all pushy.

Had a home demo from Cliff yesterday and was most impressed with his sensible approach. He quickly appreciated that I had done my research, that I was familiar with larger mobility scooters and didn't come with an overbearing sell at all costs attitude. He let the product do the work so that I could familiarise myself with the lighter scooter and how it handled and be sure it would do the jobs I need it to. No purchase confirmed yet but looking promising. A pleasant demo without pressure, thank you.

Had already carried out my own research prior to Cliff’s visit. He was very polite and ‘put his cards on the table’ to make sure that I/we knew what each model provided and that I/we were aware of their limitations so that the correct model for our needs was chosen and ultimately tested. All staff involved were pleasant to deal with from Sue to Wayne and Cliff. Well worth the overall rating of 10/10.

I have had my eFoldi Explorer for a few years now and it developed a small fault with the flashing indicators. So I contacted eFoldi and they suggested I contact the nearest agent for eFoldi which is Guernsey Mobility where I purchased it from. Which I did and they were very helpful but as they don't have an agent on the other Channel Islands where I live. It seemed that I would need to either find a local mobility scooter engineer ( which I tried but no one locally was interested in helping) otherwise I would need to ship it to Guernsey, which would cost a few hundred pounds. Guernsey Mobility did offer with getting any parts that I may require. Therefore I reached out to eFoldi again and explained the situation. They asked a few questions and suggested that it was most likely a faulty buzzer relay and  gave me a price for a replacement and told me how I could get to it and replace the part. As I am technically minded it was an easy job and now my Explorer is road legal once again. I really love my eFoldi Explorer which has given me great freedom even with my disability. And a big shout out goes to all the team at eFoldi, their customer care office and technical guys I also must give one to Guernsey Mobility as their advice was appreciated.

Not only was craig amazing he was friendly he put me at ease and didnt mind me asking questions made sure the scotter was perfect for me and was great and wyane phoned me when i was ready to order was so poilte and great

Tom was on time very helpful I purchased the Explorer