dacemotorgroup.co.uk - Dace Car Supermarket Bewertungen 

Bought a Mazda3 off of DACE, which was advertised as having absolutely no defects. Before the warranty ended, I had a mechanic check the car over and they found that the undertray was missing, meaning there were loose pieces of plastic hanging from the bottom of the car that would have been bolted down had the undertray been there. When I emailed DACE about the issue they told me that I had looked under the car and that I agreed that I was happy with the quality of the car (which is illegal, see customer rights act). I asked to phone call with senior people in the company and I never received a phone call even though I requested it many times.

They also gave me the car with a near empty tank, only enough to get to the nearest petrol station.

Their margins are so tight that if you aren't financing I would completely avoid as they are incredibly stingy and cheap. Awful customer service.

EDIT (after reply from DACE): I drove on regular roads and never damaged the car after purchasing it. It is ridiculous to claim that my undertray fell off, especially since every other part of the car is in perfect condition. If my undertray had somehow come off whilst driving, then three things would have happened:
1. I would have have heard it fall off as it scraped along the road
2. The tray would have fallen into the way of a car behind me, who would have beeped at me and alerted me
3. There would be damage to other parts of the car from being hit by the loose undertray. In particular the holes where the undertray is connected to other parts of the underside of the car.

I am astonished that DACE is trying to claim that somehow without me knowing, my undertray miraculously unclipped itself without causing damage to any other part of my car, and also some how fell off in a way where it didnt make any noise, or get in the way of other drivers behind me.

They also mentioned in their reply that they could evidence that the undertray wasnt missing, this is news to me. If this is the case, then why didn't they just provide this evidence when I initially emailed them instead of telling me that my ability to inspect a car was subpar. If you have evidence (real evidence, not just some technician claiming that it was there) of the undertray being present, then why did you did you do so much to avoid contact with me.

Their immediate response to my first email was this (anything in quotes is a direct quote from the email correspondence with them):
"the undertray is not something we would cover" - Its not their right to pick and chose what missing parts of a car they cover.
"especially on a car that has been sold 3 months ago." - This was an exaggeration, as the car had been sold within 3 months ago, meaning that not only was it within their warranty, but I was also protected by the consumer rights act to expect a repair to goods sold to me with faults.
"At the time of the sale you inspected the underside of the car several times ... Any concerns should have been raised at this point" - The car was sold to me with the promise that it had a full inspection and nothing was wrong. It should also be noted that I am not a mechanic nor do I know literally everything about the underside of a Mazda3, so my apologies for not noticing it was missing.
"The undertray is not a necessity nor does it affect the functionality of the car. " - This is irrelevant and doesn't affect my right to a replacement.
(after my response back) "I have passed your email on to my manager, I am waiting for him to come back to me. " - This obviously never happened, because they know that it's their fault, and they know that I have limited time to chase them up about the issue. They knew that instead of owning up to their mistake, they could just wait for me to run out of energy.

In spite of the false accusations in response to my review, I have very much enjoyed my Mazda3. I'm just glad that the only problem with the car was the undertray, and not something more important!

Jason looked after an after sales issue that I had. Once contact with Jason had been established and we spoke..Jason provided excellent customer service, from confirming exact times of next contact, to what would happen next and when to expect resolution. Jason made sure someone else followed up when he was not there and Dave called with updates in Jason's absence. I felt that the personal service was seamless, once it was clear what steps next. Thankyou

Really great place to buy a car. Tony was so helpful with everything, can’t recommend highly enough, 5 star service

I love all staff and good behaviour to the customers

A great car buying experience with Lewis W at Dace. Not at all pushy and a thoroughly lovely guy. Knows his stuff. I recommend this place.

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a vehicle really quickly he managed to sort it all out so quickly for me . He stayed in contact with me throughout the whole process. Upon meeting him at the dealership in Reddish he was very polite and professional. He even sorted out the car tax forms for me with DVLA. Callum went above and beyond and he is a real credit to DACE . I will definitely recommend to family and friends . Well done Callum and thankyou

Jason and Chantelle were brilliant,yet again sorting out claim for failed abs sensor on our. Daughters car without any quibble.Dace 3 month warranty with every car is true to its word and very reassuring, as this is second claim on the car for minor issues which dealer could not foresee. Many thanks !! Would definitely recommend !!!

Lewis W was great! Really easy process and not pushy for a sale!

Got a car with them today. Easy process and well explained.

Jason Birch was very helpful, communication was always well maintained. And the swap of the faulty part in my car was dealt on a timely manner.
Thanks Jason. Will not hesitate in contact again, if needed.
Iris

I have recently purchased a Kia Sorento from Dace and I honestly could not be happier with the whole experience.

The staff were welcoming and friendly, the showroom was immaculate and the standard of the cars was excellent. They’re even dog friendly! Lewis Worthington was fantastic, guided me through the whole process seamlessly and was the furthest thing from a pushy salesman. I’m not the sort of person who can make a decision on the spot, so it was amazing to have a salesman who was happy for me to take all of the time I needed whilst feeling no pressure.

As a woman who absolutely hates car shopping and usually finds it incredibly stressful, this has be an absolute breeze and I would have no hesitation in recommending Dace, and it would be the first dealership that I would return to for future cars! I absolutely love my new car and would like to say a huge thank you to Lewis and to everyone at Dace who makes it such an easy going, stress-free environment.

It has been an absolute pleasure being helped by Jason Birch at Dace for after care support. I bought a car from Dace, which I've already posted a review for. There was a small issue but a niggling one. Spoke to Jason who arranged for an electrical engineer to come on site to investigate. Jason responded very quickly arranged a loan car as I'm out of town, explained everything very comprehensive managed to get the part, fixed the problem, and swapped cars back the following day. Could not fault in anyway. Excellent communication and responsiveness and achieved a rapid response and fix. Really happy, and I would highly reccomend Jason at Dace for the after care provided

Chantelle , warranty lady was amazing
I had an issue with my car this says it all.
I just wanted to say how pleased I am with the whole experience. The warranty work on my Kadjar was completed to a very high standard, and everything has been running perfectly since.

Your professionalism throughout the process really stood out. You were accommodating, clear with communication, and made the whole situation feel easy and stress‑free. It genuinely felt like I was well looked after from start to finish.

I really appreciate the level of service you provided, and I’m very happy with the outcome.

All this feedback is for chantelle

Thanks again for all your help.

Kind regards,
Christopher

From my first visit through to collection the sales team where very helpful, answered all my questions and where not pushy. When I collected the car it had been prepared, cleaned and finished to a high standard.

A couple of weeks after buying I had a warning light come on, Dace aftersales team looked after me, I booked the car back in, and they fixed the problem the same day I dropped it off. There was no quibble and they could not have been more helpful.

I recently sold a car to Dace motor company and could not be happier with the experience and customer service i received as a seller, i had a few similar valuations but I went with Dace not only for the more realistic market value offered but also their transparency and up front approach made a difference

Thanks again for a stress free transaction!

Had a great experience buying a used car from Dace. Tony the salesman was very helpful, understood our needs and sourced a suitable vehicle from within the group, arranged a test drive and prepped the vehicle to our exact requirements. Highly recommended 5*

We wanted to buy a car we saw at Dace but we live in Scotland.
We spoke to Lewis Worthington who was great to deal with. He gave us comprehensive information about the car including photos and videos and the buying process was fairly painless.
As we live further away we managed to agree delivery of the car at a competitive price and overall my daughter is delighted with her purchase!

No pressure, ease and adaptive sales team, quick turnaround, absolute pleasure!

Great customer service by Dylan G and Lewis W