Cdergroup Bewertungen 

I have serious concerns regarding CDEE Group’s compliance with statutory enforcement legislation and the professional standards governing certificated enforcement agents.

This matter remains in active dispute with Transport for London. Despite being informed of this, CDEE Group refused to place the account on hold and continued enforcement activity. Continuing enforcement while liability is formally challenged raises concerns regarding compliance with the Taking Control of Goods Regulations 2013, which require enforcement agents to act lawfully, proportionately and within the scope of the warrant.

During the first visit, the enforcement agent conducted himself appropriately. He reviewed the documentation presented and acknowledged that there was no realistic possibility that the vehicle exceeded the alleged height, width, or weight restrictions. His conduct aligned with the National Standards for Enforcement Agents (Ministry of Justice), which require agents to act professionally, fairly, and with transparency.

However, the second enforcement agent’s conduct was materially different and, in my view, fell below statutory and regulatory standards:
• He refused to meaningfully consider the evidence presented.
• He demonstrated no regard for the ongoing dispute with Transport for London.
• He appeared solely focused on obtaining payment, rather than exercising the independent judgment required of a certificated enforcement agent.

Under Regulation 4 of the Taking Control of Goods Regulations 2013, enforcement agents must act in accordance with the law and within the powers conferred by the warrant. Enforcement action must not be oppressive or disproportionate.

Further, the National Standards for Enforcement Agents expressly require agents to consider vulnerability and exercise discretion appropriately. I informed the agent that I was unwell at the time of the December visit. This was dismissed with a “not my problem, just pay” response. Failure to consider potential vulnerability is inconsistent with the standards set by the Ministry of Justice.

When I contacted the office to raise concerns, I was told that “the enforcement officer makes the decisions.” That position is troubling. Enforcement agents are subject to certification by the County Court and must operate within statutory oversight. Decisions are not discretionary in isolation from regulatory obligations.

The overall conduct demonstrated a disregard for:
• The requirement to act proportionately;
• The duty to consider evidence;
• The obligation to consider vulnerability;
• The expectation of professionalism and transparency under the National Standards.

This experience has caused significant distress. I am now considering formal escalation through the appropriate channels, including complaints to the creditor authority and, if necessary, an application to the County Court regarding the enforcement agent’s certification.

Based on this experience, I cannot recommend CDEE Group.

I had an arrangement in place. They did not send me no reminders and they had my information at hand and resulted in enforcement fees added, such a fraudulent company. Now all of a sudden sending me email reminders after the enforcement fees have been added. REPORT this fraudulent company!!!

Dart charge fine that I challenged no reply whatsoever !!! This group came round without knocking at the door and stuck a sticker on my car that took £30 to remove he was bullying me on the phone rude and quite threatening disgusting company I live alone if he was like this on the phone what would of happened if I let him in the house!!!

My local council passed my details to them, I called and told them that within the last two months I have been diagnosed with stage 4 prostate cancer.
I received a laughable threatening letter from them.
Disgusting way to behave no help at all.

I have just got of the phone trying to set up a payment plan and they have told me that i have to pay 176 to setup a payment plan i explained i had no way of raising that money right away i explained my situation and they just werent interested, i explaind that i am basically the main breadwinner in the house and that by the time i have paid my rent gas electric food to live and getting to and from work the reply was well you are still at risk of a agent visit that would again increase the debt how is that helping so now i have to wait and get paid which is the end of the week * i will not be opening the door in the meantime*then call back with the ammount to set up a payment plan where do these guys get off ???

Spoke to an agent called Bradley who was extremely rude snd aggressive. Absolutely no need to treat people like this in what is a very stressful circumstance.

Fraudulent company, staff using illegal tactics, coersion, intimidation, extortion and unwarrented demand with menaces

Don’t pay them just pay £20 to the man who comes to you he will sorted as he did mine a few weeks ago 😅

Absolutely disgusting and scammed company,
All staff are very rude.
No one caring bone in the body
When went to make complaint about the male I spoke to I was on hold for over 1hr+.

I just cracked the biggest scamming and money skim by these frauds CDER GROUP
Everyone contact SMBCSPSupport email your complain to them TFL department that awarded them the contract, remember they work with public bodies not privet so they can be held accountable they will be investigate

Imagine the scene. 6am on a cold January morning in Oxford. My 26 year old daughter and her 4 year old son are asleep. She hears a disturbance (I am out of the country for medical reasons)

She heads downstairs only to find an aggressive Pakistani man coming up the stairs (she is alone with a 4 year old in the house, and there is no shortage of reports of how dangerous this situation could have been.

The CDER group agent had found his way into my house at 6am. The fine was for missing a stupid air zone payment in Birmingham that I had completely forgotten about as I am out of the country in medical grounds.

So my daughter panics, shouts at the CDER man who then ASSAULTED her physically. I have photos of her injuries.

And then I get a letter filled with legal falsehoods and threats 3 days AFTER the incident.

I complained and was ignored. The police came and blamed my daughter for attacking the man, despite her being the injured one.

I’m not sure what these cowboys think they are doing but they broke every single law around collections. Even demanding payment from my daughter who has nothing to do with the case. Data protection was breached. Their thug assaulted a woman in front of her child IN HER HOME and it seems there is absolutely nothing any authorities are willing to do.

These thugs act with impunity because the law sides with them every time.

Paid £200 of £435, with agreement to pay balance two weeks later. Tried to agree a later date they weren't prepared to listen, then added £208 in charges!!
Don't want to listen or appreciate circumstances and verge on bullying boy tactics.

Set up a payment plan for a fine provided expenditures and paid the initial payment would not let me set up a direct debit or re-occurring card payment, the 2nd payment was due and missed due to not having the client reference number called a number of times and constantly busy so never got through. 2 weeks late with the payment and they sent a collections officer around no pre warning fine was £170 they have placed a charge of £400 to clear it or repossession. Managed to get through to the call centre and the rudest agent refunded to help or listen his attitude was disgraceful before we even got through security vile company and extremely unhelpful. Refuses to set up a payment plan

I had a visit whilst working away from home. Contacted by WhatsApp the following day by surname Willington. I explained a little about my mental health condition due to trauma meaning I do not open post or answer phone. However I was prepared to sort the matter. Instead of any empathy whatsoever I was met with sarcasm and threats throughout the conversation like he just couldn't help himself. Threats to remove my car, he hadn't even done any homework on the fact it is a lease, threat to remove goods, inoffered over my 2nd hand furniture. Threats to enter my home regardless ....... all.this despite me saying I would sort it, infantilising and discrimination, treated like a criminal, not training in customer service, no respect, no empathy shown, just a way to continue lining his pockets. Requested a change of agent, no go! I have no debts, I've never been in trouble with the police, told to prove my disabilities...... even employers never ask for that, assumed that family would pay my debt ...... even though I said I would sort it. All WhatsApp info is now stored and a complaint will be made..the only saving grace was the person I spoke to at the office was pleasant and could.not comment on the agents disgusting behaviour. Willington will only be pleased to hear his behaviour has triggered an episode for me that I am now dealing with despite making the payment. His last WhatsApp once he saw i had actually paid was deleted his end i can only guess it was more threats. My only hope is that we can stop this kind of approach from these nasty companies in the future. I have stored the chat as I am sure he will delete what he can. Complaint will be sent but if thats how agents are allowed to treat people I doubt it will.be addressed. I will update on here.

I am writing to raise a formal complaint regarding the conduct of your call centre staff during two separate telephone calls made to CDER Group concerning my outstanding balance of £1,165.

On both occasions, I contacted your company in good faith to explain my current financial situation and to try to resolve the matter responsibly. I made it clear that I am currently receiving benefits and have no disposable income at this time. Despite this, I was spoken to in a condescending, dismissive, and disrespectful manner by both members of staff I spoke with.

I found their attitude wholly unacceptable. Being in debt does not remove my right to be treated with courtesy, professionalism, and respect. At no point did I refuse to engage or avoid the matter—I actively reached out to explain my circumstances and seek a reasonable solution. Instead, I was made to feel belittled and disregarded.

I would like to remind CDER Group that all debt collection activity must comply with relevant regulations and standards, including treating customers fairly and with respect, particularly those who are vulnerable or in receipt of benefits.

I am formally requesting:

A written response acknowledging this complaint
Confirmation that this matter will be investigated
Assurance that appropriate action will be taken to prevent similar treatment in the future

Should this matter not be addressed satisfactorily, I will have no hesitation in escalating my complaint further.

This is the email that I have sent let’s see if I get a response, These people are absolute bullies and disgusting human beings I wonder what they would be like if they came face to face with people probably completely different because there hiding behind a phone

Customer service doesn’t exist at this place. Exceptionally rude people who don’t listen, don’t answer emails & when you finally do speak to them they cut you off before you even finish the conversation!!! Arrogant a*seholes!!! 😡

PARASITES. I set up a payment plan for council tax at £75 per week. 1 week i was off work sick so I couldn't pay i had no money. So i phoned them and explained and I told them I would pick up the repayments the following week which I did and continued paying but because I missed 1 payment they cancelled the agreement and sent a enforcement officer round even though I continued paying. Nasty people on the phone too.

Emailed me but the emails when to my junk folder. When I eventually found the emails I responded immediately offering to make payment. They refused to accept the payment and instead insisted that I call them. Having explained that I was not in the UK and was not able to call them but was happy to resolve this via email, every response thereforth was just telling me to calling them, ridiculous.
They refuse to communicate via email but have only ever contacted me via email. Very unprofessional.

Title: Aggressive bailiff visit despite payment already made

I returned home after being in France for 3½ weeks to find a letter from CDER Group demanding £192.50 for an unpaid Dart Charge. Although I believed I had grounds to challenge it, I chose to pay immediately via their automated phone system to resolve the matter quickly. The payment was successful and confirmed by my bank.
Despite this, bailiffs attended my home very early in the morning and banged aggressively on the door. When I opened it, I explained that the charge had already been paid and showed clear proof on my bank statement. This was ignored, and I was told I now owed a further £470.
My wife and I are pensioners, and the manner of the visit was intimidating and extremely distressing. There was no attempt to listen or verify the payment. I contacted my bank again, who confirmed the payment had gone through and would not be rejected. I then contacted CDER Group directly, but was again told the full amount was still due.
Based on my experience, I found CDER Group to be unhelpful, unprofessional, and unnecessarily aggressive. I will be raising a formal complaint with Dart Charge and National Highways and would strongly advise any organisation considering using this company to think very carefully.

Disgusting company. Sent them a letter of vulnerability due to health reasons despite informing the man that I needed help he rattled information off abruptly and rudely. Then complained and the complaints team weren’t helpful. Then referred to the welfare team but when I called to talk to them I was told that I can’t talk to them unless I fill out an income and expenditure form - although I’ve already done this with step change - but they also said I could be lying so they won’t accept a copy from me!? I think these people have worked in a horrible industry for too long, so they’ve lost all compassion - if they had any to start with. God help them if they end up in the same position one day. In this day and age company’s that use these vile debt collectors should take note of the people they’re higher ing because it reflects on them too.