Cdergroup Bewertungen 

Scam email sent to pay for tfl auto charge, when don’t own a car, asked for specific details of offence and redirected to TFL, classic scam, called customer service and no details given, please reporrt

What a nasty company, charged me twice when I specifically said I was severely in financially debt. They agreed a payment plan then changed their minds and the lack of empathy in the customer service department you may as well employ robots. The complaints process is a mess and I cant want to go through with the FOS and suggest everyone does the same

Overview
As someone who recently received correspondence from CDER Group regarding an alleged council tax debt, I feel it is important to share my experience, particularly for others who may find themselves in a similar situation.
Key Concerns and Observations
1. Statute-Barred Debt and the Limitation Act 1980
My case involved an attempt to enforce a Liability Order dated 6 November 2018. This makes the alleged debt over six years old and potentially statute-barred under the Limitation Act 1980. This is a crucial point for anyone receiving such letters.
2. GDPR and Data Processing Concerns
Upon investigation, I discovered that CDER Group had conducted:
• Automated credit checks
• Profiling (including Call Credit checks, transiency scoring, and P2P scoring)
This processing was conducted without providing a lawful basis, raising concerns about potential Article 22 UK GDPR breaches.
3. Failure to Recognize Vulnerability
Despite being a formally verified vulnerable person (confirmed by an independent Stage 2 Adjudication on 16 February 2026), CDER's internal systems recorded my 'Vulnerable' field as completely blank.
4. Failure to Provide a Legitimate Interests Assessment (LIA)
When challenged under UK GDPR, CDER repeatedly claimed 'Legitimate Interest' for their data processing but failed to produce any documented Legitimate Interests Assessment (LIA).
5. Subject Access Request (SAR) Obstruction
My attempts to obtain the original Liability Order through a Subject Access Request were met with instructions to contact Rotherham Metropolitan Borough Council directly.
This is particularly concerning given that ICO Case IC-310060-X7W5 (October 2024) confirmed CDER Group had previously infringed Article 15 UK GDPR (Right of Access) — the exact same right I was exercising. It appears this is a recurring issue for the firm.
6. Lack of Responsiveness
After four responses from their Customer Engagement Supervisor, not a single substantive legal question regarding the debt's legitimacy or their data processing practices was answered.
Actions Taken
In response to these issues, the following actions have been initiated:
• A formal complaint has been filed with the Information Commissioner's Office (ICO).
• An Enforcement Conduct Board (ECB) complaint is being prepared.
• A Stage 1 complaint has been initiated against the creditor council.
Advice for Recipients of CDER Group Correspondence
If you have received a letter from CDER Group, please take the following steps:
1. Check the Date: Verify the date of the original Liability Order. If it is over 6 years old, the debt may be statute-barred.
2. Understand Your GDPR Rights: Be aware of your data protection rights and do not hesitate to challenge CDER Group on their data processing practices.

Came home to a notice through the door that was not a notice of enforcement with a box ticked next to warrant of control, quoting some imaginary figure of money and using fear prawn and the nudge theory to get me to pay up - signed by Mr Tate - upon calling Mr Tate he claimed only 1 payment had been made for a fine. I said I have proof of 4 payments. He said he would go back to HMCTS and ask for an accuarate record but a warrant had been issued so I had to pay. I asked which court issued the warrant, he said he could not tell me. I later texted him asking for information of the warrant so I could file a N245 form to have the warrant stopped providing the receipts I had as proof and he sent a summons notice number, I aksed the relevance to the questions on the form as I am sure he would be aware of, he said speak to the court, I said you wont tell me which one.....
Complaint filed with local magistrates court asking where are the payments going - 10 days to respond.
Cder group sent daily threatening texts and emails, wait a minute, were you not meant to be getting the accuarate amount? Call up spoke to Conner who doesnt have to give his last name - told him complaint filed, he said we have nothing on record, asked for warrant information to file N245, nothing provided -just told issued from local magistrates court... I told Conner maxim of law he who asserts must prove and he had proven nothing - there is no warrant. told him to cease and desist and I would be going to the court in person first thing in the morning to file a N244 writing off the debt and citing this whole mess as proof they do not know their a hole from their elbow, catch my drift?
You do not have to let them in or agree to pay. If you need help ring cap money.
warrants of control are usually issued by county courts and are not enforcable that is why they employ bullies.
I have proof I have paid , they just want your loot, your money and anything else they can get. Know your rights, keep the door closed and do not answer questions - Ring cap money. Tell them to cease and desist., They do not have the first clue when it comes to the law, you can ring the court and find out of a warrant has been issued and then you will know what kind it is, I am almost certain in most cases there is not one, if there really was is it is on the agent to provide proof of this on a notice of enforcemnt - note the wording - if there is a warrant a form N245 can be filed for £15 which stops it. They lie and bully. I feel bad for people who do not understand their rights and how these things work. Hope this review helps someone out.

Had a random text from them saying I owe an amount. No way to verify that it wasn't spam, as suggested by the iPhone filter. When called was told, "I don't have time to wait for you to verify if we're a real company". Counterproductive approach to recoup clients' debts.

A nasty bullying company.

Baliffs are attempting to collect a debt that isn't ours. They let themselves into my house which as a female on my own to find a man in my house was extremely intimidating.

Despite proving the debt isn't ours they are still persisting to enforce this debt. I quote "they don't care they are here to seize goods"

I cannot believe the behavior of these individuals. I don't know how they sleep at night. They should be utterly ashamed of themselves.

Despicable

They are a bunch of poorly trained incompetent idiots. Wrongly clamped my car as the clamper clearly cannot read the alphabet and when you go to complain they it you off telling you to calm down, they are a waste of space.

Received a letter from this bunch of halfwits who prefer NOT to respond to emails.

They call themselves Mr or Ms (Surname) as if they deserve Royal Treatment!

Apparently I was driving in London last year, despite the fact my vehicle was SORN plus on axle stands with no suspension, coil springs or track rod ends.

It was also Uninsured, No MOT or VEL because I'm doing it up to give to my daughter.

Anyhow, as far as they are concerned, I owe £1300 for something I haven't done, with a car that can't even run (Starter Motor is shot)

I've emailed these idiots AGAIN stating that there is NO WAY they'll get a penny off me and will also take legal action plus informing the Ombudsman.

I have also supplied dates of pictures of my vehicle plus a screenshot of the DVLA status, as if I'm mental enough to drive in London with no VEL, Insurance OR MOT in the Police Capital of the UK!

This company isn't fit to operate and, judging by the adverse reviews, operate a completely unethical, judgemental and dictatorial company where the staff act like the Mafia.

Overall, kick over a rock and you'll find them

Just spoke to so called customer care explaining the letters they are sending to my address for a tfl fine are for someone that I dont know and has never lived at this address, and the guy was very rude and unhelpful ,very unprofessional indeed. Have now had to email .Tfl should check out that people give the correct address when they are given these fines .

If I could give this company a minus score I would. Absolutely disgraceful human beings. Don’t send any correspondence then send enforcement agents to your door making you pay large sums of money to stop them taking goods. When you ask for any details nothing given and references left are incorrect.
Staff at contact centre put the phone down and they treat you like animals.

This company are looking for a previous tenant and keep posting letters and hand delivering letters through my door while I am at work
If they don’t cease from doing this I will report the company for harrasment it is getting absolutely ridiculous!!!!

Group of rude and bullies ! Absolutely shocking and they need to be investigated

I wouldn't even give 1 star, horrible thugs and bullies. Don't listen and definitely don't help to resolve matters. Just a vile company that needs to be investigated!!

discounts via our bespoke platform, Hosho and many more.

🌟 Equality, Diversity and Inclusion – CDER Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sound good so far…?

Your Responsibilities:

Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
Logging Calls: Use appropriate systems to maintain accurate records for both clients and customers.
Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions
Are You What We’re Looking For?

Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
Quick Learner: You pick up new information quickly and adapt to changing situations.
Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.
And if that’s not exciting enough! 🎁

Enjoy a contribution of up to £20 per month towards your gym membership.
Company pension scheme.
Access to our 24/7 employee assistance programme.
Company sick pay to support you when you need it.
A very generous referral programme.
Discounts and savings through our exclusive staff rewards platform.
Casual dress code.
Free onsite parking (excluding City of London locations).
Loans for travel expenses.
Benefit from our cycle to work scheme.
Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
Enjoy regular subsidised social events.
Voluntary service opportunities to a charity of your choice – up to two days paid per year.
Recognition through our long service awards.
Enhanced family leave.
Flexible working hours to suit your lifestyle.
Purchase up to five extra holiday days per year.
Death in Service Benefit.
Unlimited coffee and tea with healthy snacks provided weekly.

Should just we take anyone because we dont care or wanna help our customers.

This company has shown a complete lack of compassion and understanding. I contacted them to arrange a payment plan, and I was instructed to pay £100 and then call them back to confirm the arrangement. Unfortunately, shortly after making the payment, my partner had to be rushed back to the hospital following delivery due to high blood pressure and severe headaches.
Because of this emergency, I was unable to call them back immediately, even though I had already made the £100 payment as requested. When I later explained the situation, I was told that nothing could be done simply because I had not called them back on the same day. I was essentially made to feel as though prioritizing a phone call over my partner’s medical emergency was more important.
This response was both unreasonable and insensitive. I made a genuine effort by paying the amount requested, which clearly showed my intention to resolve the matter. Instead of acknowledging that effort, the case was passed to an enforcement agent.
I find this approach extremely disappointing and lacking in basic human understanding.

A truly disgusting firm who I have now reported to the police. The enforcement agent , a mr l Goddard is a pretend bully who really will get his comeuppance hopefully. Not only is he a bully but a liar too and incompetent in his choice of career. Come to think of it probably didn’t have much of a choice coming from prison.
TFL YOU MUST LOOK AT WHO YOU EMPLOY THEY ARE YOUR REPRESENTATIVES.

absolutely disgusting shocking experience....yes I have outstanding which I am trying to sort out, explained in detail about my mental health, severe depression, severe anxiety disorder...and that I get overwhelmed easily...living in supported housing as a result...on UC...met with no sympathy just ..if you dont pay up the bailiff will be around....yesterday spoke to a young man...who ever trained him should be sacked....asked if I could have 30 days breathing space...told me to google it and do it on line....now I am a vulnerable person ..when I asked questions as I dint understand ....he was short and just kept reaping google it....I mentioned I am going down the DRO with debt agency and needed to time to get it sorted....he pretty much finished the conversation and put the phone down....a suffer their fees.....I will be taking this to the FSA...about their approach and attitude towards a vulnerable individual....

Spoke to 2 different members of staff on same day trying to set up payment plan that I had missed a payment for the week before due to no work. They were both very rude and wouldn't help in any way saying could only set up plan if I made a payment. They were very aggressive and determined to send down enforcement route. Also sent email to complaints department about this matter and still waiting 5 days later for reply

Vile bullies that try and intimidate