BW Legal Services Limited Bewertungen 975

Even when I try to pay I can't as their website is so useless. Don't respond to messages- impossible to contact.

They claim to be solicitors , but clearly don’t know the law! , we are currently in deadlock with BG, they are fully aware but continue to chase payment, and have now issued a Letter of claim, whilst it’s still being reviewed by the ombudsman!

“Pursuit of legal action or continued debt collection activity whilst a dispute is actively subject to Ombudsman review is contrary to Ofgem’s complaint handling standards and the Energy Ombudsman scheme rules”

To call this firm scum would be an insult to scum. I didn't know it was legal to go to an address i dont live at several times much to chagrin of my neighbours, then texting, calling, emailing, harassing. I get that they are a debt collection company which is probably not the dream job of their staff but this is a new low in terms of tactics and treating people with some basic level of respect. Any company that is contracting with them, along with their staff, should be ashamed of themselves in my opinion.

A default was put on my credit record by JC international, I contacted them and was advised to contact BW legal. They ask for information which I provided, they said the account was on hold, however the default is still on my credit file. With no updates from the company. T his is really affecting me. Shame on you.

Absolutely awful company to deal with , husband received a text on his phone demanding a payment for a debt from Scottish power which had been then passed on to another debt collector who bw legal are acting for . My husband phoned them up and it was a debt that had started the day after we moved out on February 2023 of our rental house to the date it was sold in June 2024 after the landlord got his house repossessed hence why we moved. Sent them our tenancy agreement, not good enough, then sent final bills of Scottish power still not good enough . Have told them it’s on them to proof we lived there during them dates still harassing us. Will be getting the FOS involved if this continues

BW Legal pursuing a car parking charge which I have stated has been incorrectly given. They stated on the phone that they will pursue letters and “the debt” even though I am disputing it.

I have made BW Legal aware, specifically addressed to Sean Barton and Rachael Withers that further correspondence will be handed to the police as harassment demonstrating a Course of Conduct.

I would suggest people read my review and decide not to engage with BW Legal as they are harassing and a horrible company with only one motive. They will keep pursuing something which will never win in a county court. It definitely feels like harassment.

BW Legal tried some time ago to charge me a British Gas bill from the previous tenant of my rented house. I spoke on the phone with them, I uploaded email from British Gas saying I am not the client to be charged as I have a different account from the one they are trying to charge. Also I uploaded my Tenancy Agreement where I prove my ID and the date I start the Tenancy which is after this bill. On the phone the BW Legal staff said it was ok the documentation. Some months after they asked me my Tenancy Agreement and I replied for them to look in their files as I had uploaded already the document they were requesting. Today they emailed me saying they don't have enough proof that I am not the person to be charged. I want BW Legal to be organised enough to check the docs I have uploaded and I do want them to apologizes for bother me.

I wouldn't of even given this review any stars. The guy I spoke to this morning about having sent me a debt letter on behalf of British gas, was very rude and arrogant I can't stand these types of people acting like a bully behind his desk he's just a pen pusher! I will be challenging this company in court as well. They have my correct address at the top of the debt letter, then they have put a totally different address in the middle of the letter, I've already spoken to my lawyer and he say's that is inaccurate and false information. They cannot make mistakes like this. So beware BW Bullies I will be taking you to court and I will win, so if you fancy your chances then go ahead but once I succeed in taking you to court I'll make sure your company is closed down have no fear about that, it's not just a threat it's a promise! Disgusting people

Shocking experience. We have been chased for months now, first my husband and now me for a British Gas bill to a property we do not own or have anything to with.
Chat is a Waste of time as they just fob you off. They tell you that they will put your case on hold but then send another letter demanding money. Letters keep asking for different amounts and different British Gas accounts are stated in their letters.
I am not sure why they are still allowed to operate.

This really fraud and scam company sending letters saying owe bills which i dont not have any coonections with property and have alreafdy proved abouth this previously but still sending notice and letters call and asking for all personal private infromation in name security to go further after passing security question simple decline call saying system being down pls call back. this company is really threat to our personal infomartion misusing

Scam sent me a message and letter in my door for dept I don’t owe

Following a FOS determination (upheld, resolved and closed in my favour), BW Legal's handling of the mandatory credit file removal was nothing short of appalling:

Their complaints team told me in a live chat that FOS had not provided an outcome, when the case had been closed for 11 days.

Their own portal, limited to 200 characters which is likely BW Illegal in itself, simultaneously showed the account on a 20-day administrative hold until 31 March, directly contradicting this position.

They sent debt advice links three times after being explicitly asked not to — to someone who had just won a regulatory complaint about irresponsible lending. The irony was, as I told them, rocket-grade off the scale.

They cited irrelevant case law as a smokescreen. They refused to engage with a single substantive technical point raised. They claimed 4-8 weeks was required for credit file removal, a position demolished when I explained AUD mechanisms and direct furnisher portals to their complaints team. The out-of-cycle deletion was eventually submitted the same day I escalated to the director.

An absolute shower of utter incompetence. But I won. You didn't.

BW Legal — worse liars than politicians.

GOT A LETTER FROM THESE DOESN'T LOOK GOOD.

Disgrace of a company! Chasing and threatening for payment for a parking fine from CPMS (also scammers) back in July in my own apartment building! I have since moved abroad and informed BW legal of this via email, no acknowledgment just more threats and now a court case but sent to my old uk address. Now I’m having to spend hours on the phone to try get the court to send me the court case letter via email! £100 “fine” now escalated to £245 I refuse to pay. Defending myself till I’m blue in the face. Reporting this awful company.

dont trust them, they are trying to add a second collection fee when it is already covered in the original collection fee. they don't mention this until you start paying and then say that because you are paying you can not dispute. disgusting tactics and i would dispute it

Terrible customer service - rude, patronising and must have a word limit they need to reach each day which would explain why they constantly talk over you.

I received a letter for a £170 PCN charge … on a private car parking spot I pay for and can prove! This deffo seems like a scam to me … if anything I will speak to the letting agency to whom my payment go through … something seems very off here.

always request a subject access request so they have to hand over what information they hold on you and the information they were given. The debts are made up. Email them at SAR at bwlegal.co.uk

This is not a legitimate company. Looking into it further, it's a scam. Beware.

The service is very poor. I pay £100 a month, and sometimes even almost £200. This isn't enough for them, and they demand payment of the entire amount immediately, harassing me. I've filed a complaint, and if they continue, I will contact the Energy Ombudsman and Ofgem, as this is against the law.