Brayleys Cars - Brayley Nissan Birmingham Bewertungen 

When I dropped the car off for MOT at 8:00am, I was told that it would not be looked at until at least 2:00pm because people who book to wait take priority. That is ridiculous to me so the young man managed to move me nearer to 12:00pm. Anyway, I left the car and went to catch the bus but it was cold so I went back to pick the car up to drop off and wait later that day. I was told that my MOT would take approximately 45 mins and agreed to bring the car back at 1:00pm.

I brought the car back and waited, and waited, and waited - this was the longest 45 minutes of my life. 2 hours later I was told my car was available, having passed. However, there was an issue with the front tyre that was highlighted when booking the MOT and, to prove the loss of pressure, I did not inflate before dropping off the car.

Prior to bringing the car in, Bralyley representative told me that my tyres were to be done by a different company which was odd but I accepted that fact.

Even though the car passed MOT, I had advisories that both the front tyres had a slow puncture and brakes need replacing as 50% worn. The car indicated only one tyre pressure was falling on a regular basis. The young man that gave me my key and paperwork asked if I wanted to have the work done at Brayleys - BUT I THOUGHT TYRES WERE SUPPOSED TO BE DONE BY ANOTHER COMPANY!

My main reason for the low score was the wait time, the lack of/contradicting information and the fact that they didn't put any air in the tyre that was showing the warning light

I needed the car battery replaced before the winter sets in. The price of supplying and fitting the battery was cheaper than ATS, Halfords and Kwik Fit. I was booked in for 8.40 am at Brayleys Sutton Coldfield, and was driving away from the dealership 35 mins later, which gave me enough time to drink the coffee the staff made me. Great price and service.

Excellent service received from Gavin
Moved things along for us quickly so I was in receipt of our car within about a week!

Nothing was too much trouble and always very patient when explaining things

helpful, professional, quality work

Car in for service and mot. Dealership clean with space for customers to sit and relax with a hot drink or be able to work. Staff very friendly and helpful.

Brought a part from Nissan took a few days not a problem. Phoned and then picked up the part. The next couple of days went to fit the part, removed the packaging and I noticed the item was damaged. The first thing I did was to contact brayleys, then they said they checked the item prior to pickup. They said it was fine before it left and refused to take responsibility. I'm not a satisfied customer. I spoke to my customer and they just said to fit the part as it will continue to disrupt his time.

Good customer care and kept updated on progress of my car

Car booked in for service following a text reminder. We where prepared to drop off and collect later that day but received a call the day before if we were happy to could have service while we waited which suited our schedule perfectly

What can I say, I had a marvellous experience this morning ( Wednesday17th September 2025) at Brayleys Nissan Birmingham. The total opposite to my experience last week! Clare was extremely helpful, polite, knowledgeable, and patiently answered my questions about the Juke and Quashqai cars.

I arrived at 9.30am as arranged, to be met by Clare, she was nice and smiley and made me relaxed straightaway. She apologised for my experience last week, which I humbly accepted. We started the test drive of the Juke around the streets of Streetly.. Clare patiently explained the controls to me and modelled the driving. I then took the wheel. A smooth drive of the Juke.

We returned to the dealership for me to experience driving the Quashqai. (What a car...) A wonderful experience. As stated Clare was extremely informative and answered all my queries and questions. A very smooth drive indeed.

At the end of the session returned to the dealership. An exceptional experience -test driving a Nissan car under the guidance of Clare. I would highly recommend her. I have made the decision to purchase a car from Brayleys Nissan Birmingham. To top it off I met the delightful Neil, who once again apologised for the misunderstandings of last week. Well done Guys, you have personalised and made the experience enjoyable for me.

See you very soon.

Very efficient and always happy to help

I was started service every thing was explained to me and
Oliver Browne most helpful explaining the service contract .
The car service was finished on time.

I had a great experience here! I took my car in for service and also purchased a service plan. Everything was done smoothly, professionally, and with respect. I’m really happy I chose to work with true professionals instead of going to a local garage. Highly recommended!

Great experience from start to finish as we’ve bought serval Nissans- Daniel was great explaining everything and keeping us updated would recommend to use Brayleys again in the future.

Maureen

Really disappointed in both Brayleys and their head office. Reserved a car at Brayleys Nissan Birmingham and contacted the showroom to confirm as was travelling considerable distance. Travelled over 50 miles to view the car the next day to be told it was sold just before I arrived. Simply shocking. Have written to Brayleys corporate head office in London to complain about wasted time and 100 miles of petrol cost and after two weeks not had the courtesy of a response. Will progress to ombudsmen in due course as you simply shouldn't be able to verbally confirm a vehicles availability, receive an e-mail confirmation of your reservation which specifies a reserve agreement has been made once the branch confirms the appointment (which it did) and to then travel to find the vehicle sold. Not an acceptable trading practice.

Excellent service from the team at Chester Road Sutton Coldfield, special mention to Danni and Claire for their help! Thanks guys

Roy is a constant and offers reassurance when booking in your car to be serviced. The Team have gone out of their way to help and support - first class.

I came in for mot they were brilliant I wasn’t able to gt taxi back an come back so I waited an they made sure my car was done in just over hour as I said I dnt mind waiting an they managed to squeeze me in early so I didn’t have to wait for a long time

Price was fair, excellent service in replacing the part, very welcoming staff and whilst the site is away from home the service levels made up for this

From the very first call I made about booking my car in, it was very professional through out. Zoe the advisor who dealt with my issue was great and kept me updated. Very happy about my experience.