Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... Mehr ansehen
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My Ioniq 5 was booked in for a recall software update, and the service was completed quickly and efficiently. The whole process was smooth and hassle-free. Joe, the Service Supervisor, was polite,... Mehr ansehen
Unternehmen hat geantwortet
We had a great experience purchasing our new car with Brayleys. Frank was extremely helpful throughout the process and we are very pleased with our new car.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktinformationen
Lyon Way, AL4 0LQ, St Albans, Vereinigtes Königreich
- 01727 837373
4,5
Hervorragend
559 Bewertungen
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Hat 29 % seiner negativen Bewertungen beantwortet
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First time to this site and it just…
First time to this site and it just looked chaotic. Service people moaning about how Customer Services have booked in too many cars and there was no spaces for incoming cars.
Cars parked everywhere and staff having to juggle and move cars constantly.
The Service chaps were friendly but looked stressed. Also I have booked my car in for a major service in May and was shocked that I have to.pay£30 for a loan car! Especially now as there is no where to go for Customers other than in the open waiting room!. At least with the St albans site people could go about doing things! I Hope the parking gets better there, before May otherwise I will have to go to the Dunstable site in future!.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Mrs Holliman, Thank you for taking the time to share your feedback following your recent visit.
We appreciate your honesty and I’m sorry that the site appeared chaotic on the day. As you may be aware, the run-up to the March plate change is one of our busiest periods of the year, which can put additional pressure on space and scheduling. That said, it’s important that this doesn’t negatively impact our customers’ experience, and we are actively reviewing how we manage vehicle flow and booking volumes during peak times.
I’m pleased to hear that our Service team were friendly, although I’m sorry if they appeared under pressure; we certainly want customers to feel confident and comfortable when visiting us.
Regarding the loan car charge, we now operate a structured courtesy vehicle system with a fixed fee to help cover insurance and running costs. We understand this is different from previous arrangements, and we appreciate that not everyone will welcome the change.
We are confident that the site will feel far more settled and organised outside of the seasonal peak, and we very much hope you’ll notice a positive difference when you return in May. Your feedback is valued and helps us improve.
Made very welcome on arrival.
Made very welcome on arrival.
Hire car was ready.
Service and MOT completed.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Stephanie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good and efficient service
Good and efficient service, but shame about no free wash.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Michael, Thank you for your review. We are glad your overall experience was positive. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Service and parts team excellent as…
Service and parts team excellent as usual. It’s a shame after all the money you spend you don’t get a complimentary car was now that used to be a nice personal touch.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Tracey, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service by Billie Jane Finch…
Excellent service by Billie Jane Finch who sorted out my new car. The whole dealership provide great service
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Charles, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was done a lot quicker than…
Service was done a lot quicker than they told me so I’d arranged to be picked up and then they called after only 2hours was told wouldn’t be ready until way after 12 also when I picked up my car had not been cleaned this has always been done before so disappointing experience
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Maxine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Friendly ,understanding staff
Friendly ,understanding staff, service quick and efficient, satisfied customer
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have been a customer with Brayleys…
I have been a customer with Brayleys and their previous ownership at their old location for many years. The servicing has always been top rate and it was still the same in their new premises. If anything even more efficient with updates on the progress and completion at the time stated. Everything well documented and explained.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Graham, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Easy to park
Easy to park , person in car park and sales person ready to see me on arrival
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Simon, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Nice People to do Business with
My wife and I visited Brayleys Hyundai to test drive a used Kona Hybrid. Johnathan organised 3 vehicles to show us, he was knowledgeable about the cars and informative.
I can highly recommend Brayleys Hyundai St Albans and Johnathan and I love my new Kona
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Stuart, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly service,nothing was too much…
Friendly service,nothing was too much trouble for sales team (John Loizou). Great communications. Have dealt with Coupers for years,Brayley's are continuing great service. Overall, we are very pleased and satisfied.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Phillip, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
As a regular dealership user
As a regular dealership user, this time the Car Wash and vacuum wasn't carried out, not happy as a Motability Customer this function has always been carried out.
When questioned was informed that they've stopped this a week ago although car was booked for Service & Mot over 3 weeks agao.
Not happy at least they could have use their discretion.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hello VK, Thank you for taking the time to share your feedback.
I’m sorry for the disappointment caused by your vehicle not being washed or vacuumed following your recent service and MOT, particularly as a Motability customer who has been used to this being part of the experience. I appreciate why this was frustrating, especially as your booking was made before the change was introduced.
The decision to stop complimentary vehicle cleaning was taken recently as part of wider operational and environmental considerations. That said, I do understand your comments around discretion and communication, and your feedback has been shared with the management team so we can review how changes like this are explained to customers going forward.
Thank you again for raising this with us, we do value your feedback and the opportunity to improve.
A great company to deal with
A great company to deal with. Very friendly and knowledgeable staff. Exceptional service department. I Wouldn’t go anywhere else to buy or service my Hyundai.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Harry, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very friendly
Very friendly. Place was clean great service and fast in and out in 45 minutes thank you .
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
HI Tony, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car was in for MOT
Car was in for MOT. It was collected on time, and returned to us. No problem.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very happy with Brayley Hyundai branch
Very happy with Brayley Hyundai branch, very professional. The service was done in just over an hour while I was kept up to date with the service progress.
Will highly recommend.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Magdalena, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
I did not have a service book which I…
I did not have a service book which I was told originally when I bought the car that it was all electronic from Ken Brown’s a different dealer that has subsequently ceased trading. However on speaking with Brayley’s they informed me that this is incorrect so not at fault and are now dealing with obtaining a new service book. Despite not dealing with the matter on collection as per my original review Stuart at Brayley’s has been excellent in understanding and looking to rectify the issue as soon as possible. This is what you want from a dealership and have updated this review accordingly and would recommend Brayley’s and feel confident in using them in the future. Thank you Stuart.
I will still include that the car did smell of cigarettes when I collected. In my view the car should be washed and cleaned and checked before collection.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Paul, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Fast Efficient Friendly
Fast Efficient Friendly. Brilliant all round. And decent coffee while you wait
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Stuart, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent service
Excellent service. Can't fault Hyundai. Very pleased with the customer service.
Notifying me of any problems while undertaking the work on my car was very helpful.
Thank-you
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Mr Thomson, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
All good.Very efficient all round…
All good.Very efficient all round service with friendly staff.
Thank you.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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