Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... Mehr ansehen
Unternehmen hat geantwortet
My Ioniq 5 was booked in for a recall software update, and the service was completed quickly and efficiently. The whole process was smooth and hassle-free. Joe, the Service Supervisor, was polite,... Mehr ansehen
Unternehmen hat geantwortet
We had a great experience purchasing our new car with Brayleys. Frank was extremely helpful throughout the process and we are very pleased with our new car.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktinformationen
Lyon Way, AL4 0LQ, St Albans, Vereinigtes Königreich
- 01727 837373
4,5
Hervorragend
559 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 29 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful and knowledgeable sales person…
Helpful and knowledgeable sales person at St Albans. Lovely showroom and nothing too much trouble. Went to a different Hyundai dealership to look at the colour I wanted which they had in stock but chose to go back to Brayleys St Albans to order due to Sales person Lewis having been so helpful.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Susan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Nick provided great customer service…
Nick provided great customer service throughout.
From when I dropped my car right up until I picked it up.
He kept myself informed the whole step of the way.
I will Definately be recommending this branch of Hyundai to everyone I know.
I will Definately return.
Thank you for having great staff.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Juliet, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Really bad rude customer service
Really bad rude customer service. Made to feel a nuisance and that I was causing irritation. No phone response. Waiting for 2 hours which was unnecessary.
Car left dirty . No clean No valet.
Really poor. Wouldn't use them. Nick bad attitude.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Dear Peter, Thank you for your feedback, I’m very sorry to hear about your experience.
Being made to feel like a nuisance and experiencing a long wait is not acceptable, and I completely understand how frustrating that must have been. This is not the level of service we expect to provide, and I apologise that this was your experience on the day.
I’m also sorry to hear about the difficulty in getting through by phone, as well as the lack of communication during your visit. We have recently made changes to our phone system to improve response times, and we continue to review our processes to ensure customers are kept informed and looked after.
In relation to the interaction you’ve described, the individual you dealt with was covering the role on a temporary basis. That said, this does not excuse the experience you’ve had, and I’m sorry that the level of service fell short. We now have a permanent member of the team in place to ensure a more consistent and professional experience moving forward.
Regarding the vehicle clean, we have recently stopped including a wash and valet as part of our service process as part of wider efforts to reduce water usage, chemical consumption and congestion on site. We do understand that this is a change from what customers were used to previously, and I’m sorry that this added to your disappointment.
I would really welcome the opportunity to speak with you directly to better understand what happened and see how we can put things right. Please feel free to contact me at your convenience.
Kind regards,
Andy Doust
Senior Aftersales Manager
Very considerate and helpful
Very considerate and helpful, always made sure information is provided and for those that wait a great coffee machine. All staff will go beyond too help.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Nigel, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Disappointing
Disappointing. Explained car was making ticking noise when I booking it in, but zero feedback when I picked it up, and to be fair it could just be a Hyundai problem. Much preferred the Honda Jazz hybrid loan car tbh. As well, I stupidly thought it would at least be washed before I picked it up, but nope, not part of the service. Shame.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Dear Paolo, Thank you for your feedback, I’m sorry to hear that your experience was disappointing.
I’m particularly concerned to hear that there was no feedback provided regarding the ticking noise you reported when booking the vehicle in. Even if no fault was identified, this should always be clearly communicated at collection, so you’re not left uncertain. I’ll raise this with the team to ensure better communication in these situations going forward.
In terms of the vehicle clean, we have recently stopped including a wash and vacuum as part of our servicing process as part of wider efforts to reduce water usage, chemical consumption and site congestion. We do appreciate that this is a change from what customers have been used to previously, and I’m sorry this came as a disappointment.
Thank you again for taking the time to share your comments, they are genuinely helpful in highlighting where we can improve.
Excellent communication
Excellent communication, clear explanation of work required, good technicians. Only issue was that I didn't get the customary complimentary wash and vac this time, maybe due to time constraints
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi David, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Not as good as in previous location.
New location is difficult to get to and park compared to the previous location. Car no longer washed as part of the service. Service seemed OK but main driver seemed to be to push for additional spend to drive service cost up. Really difficult to get timely service slots, not very flexible at all. Went back there primarily due to having a service contract in place which expires soon.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi David, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Brayley’s Hyundai successfully…
Brayley’s Hyundai successfully completed the repair on my cars hooter system in time for me to get the MoT pass which was booked for the following day.
That I had to wait 3 weeks for a workshop appt and a nail biting last 24 hrs while the replacement parts were being ordered caused me considerable inconvenience and stress as my car was off the road with no MoT all that time.
The car can now be returned to Hyundai finance with the obligatory MoT and Road Tax.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Andy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very poor customer service
Very poor customer service, waiting over an hour to be seen.
Feel like go somewhere esle to buy my car.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Samir, Thank you for your feedback, and I’m very sorry to hear about your experience.
Waiting over an hour to be seen is certainly not the level of service we aim to provide, and I completely understand how frustrating that must have been, particularly when visiting with the intention of purchasing a vehicle.
We have been experiencing exceptionally high levels of demand recently, which may explain the delay on the day, however we should always manage expectations and keep customers informed, so I apologise that this was not handled better.
If you hadn’t already booked an appointment, we would always recommend doing so where possible, as it allows us to ensure a member of the team is available to assist you promptly. That said, even without an appointment, you should still expect a reasonable level of service and waiting time.
I understand from your comments that you may have since gone on to purchase a vehicle with us, and if so, I’d like to thank you for your business despite the initial experience. I hope that the remainder of your journey with us reflected a much higher standard.
New car purchased
New car purchased - Lewis assisted us from start to finish, very professional, communication was good and Lewis went through in great detail all features of the car,
he made sure we were happy with everything before we drove away.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
EV Service
Simple and straightforward. Vehicle serviced in two hours. Comfortable lounge to work in, coffee was nice as well.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Steven, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Lewis Hughes was professional…
Lewis Hughes was professional throughout, explained everything clearly and in an understandable way. There was no pressure but a friendly and always helpful manner which gave us full confidence in the process. Could not have asked for a more helpful person.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Malcolm, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Lewis the salesperson was absolutely…
Lewis the salesperson was absolutely brilliant! Well Done Lewis. He was considerate, patient and a very good teacher. A breath of fresh air in the car dealer network.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Jay, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Well done Brayleys
Excellent helpful staff plus comfortable waiting area .Tucson had first service in and out under 2 hours
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Bernard, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Prompt and efficient service
Prompt and efficient service. They did everything I asked.
Good courtesy car.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Ronald, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service and software update was done…
Service and software update was done quickly, I was in and out in 90 mins! Staff were incredibly friendly and polite. My 3rd Hyundai, 2nd from Brayleys Can't fault them 10/10
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Kevin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lewis was professional and very…
Lewis was professional and very knowledgeable, also went above and beyond and always happy to help with any issues I had
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Sally, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good experience
Helpful salesman, good availability of stock, everything went very smoothly
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Barry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
We had a fantastic experience buying…
We had a fantastic experience buying our Kona from Hyundai in St Albans and wanted to highlight the excellent service we received from Lewis Hughes.
Lewis was professional, friendly and completely pressure-free from start to finish. He was very knowledgeable and took the time to clearly explain all of the finance options so we felt comfortable and confident throughout the process.
There were a couple of minor scuffs on the wheels which he arranged to have sorted without hesitation, and he also organised for dash cams to be fitted for us. When we collected the car it had been immaculately valeted .
The whole experience was smooth, easy and genuinely enjoyable. If you’re considering a Hyundai, we would highly recommend asking for Lewis Hughes in St Albans.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Elliott, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very polite,courteous and helpful
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Brayleys Cars - Brayley Hyundai St Albans
Hi Shirley, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.