BoConcept København/Ishøj Bewertungen 211

Je tiens a avertir les futurs clients de cette enseigne. Produits livrés défectueux. Le SAV est pitoyable. Plus d'un an que j'attends. Je me retrouve avec une chaise payé non livré et un fauteuil non utilisable. Montant de la commande 7500€ TTC.

Jeg skrev til BoConcept Aarhus ang. stofprøver til en sofa og blev mødt med topklasse service fra Jon. Uden at have spurgt blev jeg tilbudt rabat på sofaen plus gratis levering og montering. Det er noget, en single uden bil sætter pris på! Og selvom jeg skrev en sen eftermiddag blev prøverne afsendt samme dag og fulgt op på et par dage efter.

Uanset tidspunktet på dagen har jeg altid fået lynhurtigt svar fra Jon og blevet mødt med stor forståelse. Lignende service skal man lede længe efter.

Nu har jeg modtaget sofaen, som lynhurtigt blev monteret ved ankomst. Og den er lige, som jeg havde håbet!

Skulle jeg komme med et forbedringsforslag til BoConcept, skulle det dog være mere præcise og strukturerede leveringstider/planlægningsproces. Jeg følte næsten, at det var forventet, at jeg med få dages varsel kunne have fri fra arbejde lige op til jul. Også selvom jeg først fik besked næsten en uge efter den estimerede dag for aftale af leveringstid. Og så blev jeg først ringet op et par dage efter, at fragtmanden havde lovet at vende tilbage med et nyt leveringstidspunkt. Jons gode service, de andre flinke medarbejdere og den smukke sofa sikrer dog BoConcept 5 stjerner alligevel.

Ordered an extendable table with 6 matching chairs 16 months ago and I'm still waiting for my order to be satisfactorily fulfilled.

Everything arrived within 4 months from order, but the table tops were different colours, so I was informed a replacement would be with me in a further 3 months.

3 months later, the installers arrived with a replacement table top, but this time there was a manufacturing fault that revealed the chipboard underneath where the veneer had gone too thin. So the installers said they would order a third one for us.

8 months later I chased to see where the replacement was, and discovered it hadn't even been ordered.

I'm now 16 months on and I believe that the manufacturing of the walnut veneer that BoConcept sells is not fit for purpose. Which also brings into question the manufacture of their other items, which I have yet to experience.

I am of the belief that the delays I have experienced may be purely localised (but still unacceptable). So you may experience better service where you are in the world.

It does beg the question though: How can a company with over 265 stores in 60 countries (according to Wikipedia) stay in business with such repeated poor quality control. If my local franchise is experiencing these issues, then I'm guessing the other ones will be too, as I'm assuming they'll share the same supply chain for consistency?

In all, not a good experience. Shame, Ikea etc need some competition in the world.

I purchased a Fermo Entertainment Unit from Boconcept and have regretting the purchase ever since. The unit could not hold the weight of a medium sized television and small HiFi system, let alone anything placed within the drawers. After months of negotiation, the unit was replaced with another unit that has also bowed, this time without the television. In addition, the laminate has started to separate from the structure and the drawer fronts have also bent from minimal opening and closing. Bonconcept furniture looks great in the pictures but are in fact poorly made and unsuitable for everyday use. Poor quality, assembly and terribly overpriced.

Boconcept har været fremragende hele vejen igennem. Fra Mia, der gav fantastiske ideer til indretning, servicen i butikken af engagerede medarbejdere og den professionelle levering af vores møbler, der fremstår i høj kvalitet. De kan varmt anbefales til alle, der ønsker lækre møbler til en god pris samt professionel service.

Worst quality ever; BoConcept tries to differentiate themselves from IKEA as upscale and high quality and the quality is extra cheap. We bought a drawer made of walnut wood which we were told was solid wood and it was the cheapest laminated plywood. For the money (5times the price of IKEA) I thought it would be delivered built but that was also not the case. We had to build it ourselves. What a joke!

Ik kocht bij Bo Concept een grote U-vormige hoekzitbank type Carmo in lichtbeige Lux Felt stof 2312. Deze koste meer dat 4000€ en het is het duurste meubel dat ik ooit heb aangeschaft. Ik kan iedereen alleen maar ontraden dit product aan te schaffen! Na geen tijd is de Lux Felt stof op de plaatsen waar mensen zitten volledig afgesleten. Lux Felt is een Vilt-achtige textiel (80% wol). De Viltlaag is echter volledig afgesleten tot de ruwe stof. De zetel ziet er hierdoor oud en versleten uit.
Het is voor zo'n duur product schandalig dat dit op zo'n korte tijd kan gebeuren. Voordien had ik een goedkope maar wel mooie hoekbank van 1500€, die ik meer dan 10 jaar heb gehad en er nog behoorlijk uitzag. Deze is nu meer dan 15 jaar oud, ziet er nog steeds behoorlijk uit en wordt nog steeds gebruikt door een vriendin van mij.
Zo zie je maar dat duurder niet betere kwaliteit betekent!

I bought a large U-shaped corner sofa type Carmo in light beige Lux Felt fabric 2312 (still available) at Bo Concept. This cost more than 4000 € and it is by far the most expensive piece of furniture I have ever purchased. I can only advise everyone not to purchase this product! In no time, the (80% wool) Lux Felt fabric is completely worn off in the places where people sit. Lux Felt is a felt-like textile. However, the felt layer has completely worn down to the rough fabric. This makes the seat look old and outworn.
It is outrageous for such an expensive product that this can happen in such a short time. Before that I had a cheap but nice corner sofa at 1500 €, which I have had for over 10 years and still looked decent. This one is now over 15 years old, still looks decent and is still being used by a friend of mine.
So you see that more expensive does not mean better quality!

Jeg har haft en fantastisk oplevelse med Boconcept. Der var super service, og super søde og imødekommende medarbejder. Jeg ser meget frem til at handle der, og klart et sted jeg ville anbefalde til andre som søger kvalitet møbler

I bought two chairs and payd around 30.000 dk. kroner. I bought the chairs in their webshop and received a receipt but no exact information related to delivery. I called their warehouse that told me, that they would receive the chairs at a particular date and that they would send them to me one or two days after. Thus, I made my plans accordingly. The day when the chairs arrived at the warehouse, I heard nothing. I sent a mail and got no answer. Thus, I finally called their so-called customer service who told me that they had no time for delivery and mounting that week but would try to find time the week after. I told "customer service" that the warehouse had told me that they would deliver the chairs one or two days after they had received them, but the "customer service" told me that as I did not have this information in writing - who thought of that at the time I talked to the warehouse? - it was not a valid agreement and they would deliver sometime the week after.
Now, one has to understand that BoConcept delivers only weekdays and within normal working hours. This means that you need to be able to work from home or take a day off, and even worse: It seems that they are not able to plan their work at all. I received a message that they would deliver sometime between 7 in the morning and noon. That was not realistic, so they offered to deliver between noon and 4 in the afternoon. They promised to call me an hour before arrival. When the driver actually showed up, the time was about 4:45 in the afternoon, but he had called around 4 to say that he would arrive before 5.
This means that BoConcept has kept me at home for more than 5 hours due to their lack of planning.

And even more: Remember that the products from BoConcept are rather expensive and that you have to wait 6 to 8 weeks to get them. This means that there is all the time in the world for "customer service" to plan delivery. My chairs did not arrive at their warehouse unexpected from the moon. It was a planned order and delivery, but Boncept seems to have decided that they do not start planning delivery until the products are in their warehouse.
I am sorry but this is the last time that I buy anything from a company that lacks the ability to plan and demands written documentation of contacts between company and customer. And I have to say: Keeping customers at home for up to 5 hours because you cannot plan is not acceptable in 2020 where most companies are able to promise delivery at a predefined time and even keep that promise.

Jeg købte otte spisebordstole i november 2019.
De blev leveret i april 2020.De to af stolene havde fejl, det oplyste Boconcept allerede ved levering.
Så her otte uger efter kommer de for at ombytte de to stole med fejl. Men de nye stole har større fejl, hvilket jeg påpeger samme dag. Men nu er det ikke fejl, men sådan skindet skal se ud.
Hvilket er under al kritik.
Jeg skriver til Boconcept, at jeg ønsker købet af de sidste to stole ophævet, da købet ikke lever op til de andre stole. Men Boconcept nægter.
Jeg kan ikke anbefalde nogen at handle med Boconcept ishøj

hej boconcept . aldrig har jeg varet sa skuffet over et firmas service eller nok narmere mangel pa samme.jeg bestilte en sofa den 29 februar mede levering 22. april .fa dage for bliver jeg ringet op af kundeservice med beskede om at den er forsinket til 27. dennes men med levering kun til fortov . da jeg er en enlig dame er det umuligt . f[r at vide at hvis jeg fortryder eleer kan skaffe nogle til hjalp med indbaring og samlig skal jeg bare ringe .ringede fredag den 24 da det var lykkedes mig at skaffe hjalp onsdag den 29.blev igen ringet op idag med besked at den nu var udsat til uge 20- .i mit lange liv med mage mobel kob har jeg aldrig faet sa ringe en service

Super god oplevelse! Jeg vil klart anbefale BoConcept til alle!

Fik leveret vores sofa med chaiselong, men desværre i den forkerte side. Ringede ind til Ishøj afdelingen og fik den bedste kundeservice (af Emil) jeg nogensinde har oplevet! Uden at fortælle andet en ordrenummer og at den vendte forkert, fik jeg undskyldning og en perfekt løsning.

Beholdte sofaen som var det min egen, i tiden det tog at producere en ny, og herefter kom de ud med den nye, samlede den for mig, tog den forkerte med tilbage, og kun med positiv behandling.

Tak for en god oplevelse til både Ishøj og fragtmændende (Jan og Adam), og vil 100% købe fra jer igen!

De bedste virksomheder ses ud fra hvordan de håndterer udfordringer - Og det har BoConcept vist til perfektion.

I am writing this regarding my “Monza” table. After paying RM 13,000.00 for this table, we are sorely and sourly disappointed with both design and after sales service. After a year using the table, the glass literally come of from the UV disc. (which hold the glass and stand together), slight lean on one side the whole glass will flip up, it was so dangerous, we have to avoid go near the table. Due to the shift of the glass, when use of the extension of the table, it scratches and the extension can’t probably open. Fortunately, I notice it early and inform your service team and as promise they agree to replace the glass top for me.

After waiting more than 4 months for replacement table, we are informed that ONLY the main glass has been replaced, the extension glass top WILL NOT replace when the fundamental error in design have cause the extension glass unbalance and scratch. What kind of customer care compliance is this? I paid RM 13,000.00 for this table, but the quality of this table 10 times worse than Ikea table, with that kind of price, I expect to be last at least 10 year NOT ONE YEAR!

Considering the table cost, the product itself and customer expectation, we are extremely disappointed. We brought into a design value to be let down by integrity and thoroughly an unpleasant experience. Boconcept, five-star lifestyle brand but ONE STAR quality and service!!

Efter flytning havde jeg brug for nye møbler, og også gode råd til hvordan jeg skabte det nye hjem, som jeg drømte om. Signe Kok Nielsen kom som designer på opgaven og har virkelig været en fantastisk hjælp. Jeg har fået nogle møbler, som jeg aldrig bliver træt af! Signe forstod mine ønsker - og udfordrede også mit mod i valg af farver. Den største anbefaling til at bruge det super gode tilbud som Boconcept har. Og tak til Signe for en professionel og personlig indsats til at skabe mit nye hjem.

Ishøj afdeling.!
Skulle idag afhente lejet Free trailer ved BoConcept.
Jeg stiller mig i kø ved disk, og kan se ekspedient har kunde ved stof prøver. Venter tålmodigt, selvom jeg havde travlt, efter ca 6 min, kommer han til kassen(uden kunde) og jeg spørger pænt, at jeg skal afhente trailer, han beder mig vente “et øjeblik”... Han går tilbage til kunde... efter yderligere 5 min, kommer en ung mand... jeg spørger om det samme, og han skal lige tale med en 3. Kollega, som fortæller, at alt ang Free trailer hos BoConcept, nu foregår automatisk vis App, ved traileren...?
Den 1. mand kommer hen til disk.. og jeg spørger om hvorfor han ik lige kunne side det, som hans kollega fortalte på 4 sek, da jeg spurgte ham pænt 1 gang .... ”Jeg havde en kunde”...
Magen til arrogant idiot...👎 Slut med køb fra Ishøj fremover... 15 min spildt... Jeg stillede et simpelt spørgsmål mens han stod alene ved kassen...

Fantastiske møbler af god kvalitet og ikke mindst en kundeservice ud over det sædvanlige og langt over forventning selv år efter man har købt møblerne. Man går ikke galt i byen her.

Vil varmt anbefale butikken i Ishøj, der får man den bedste service fra det profesionelle og smilende team.

Hilsen John og Lotte

Har købt sofa og spisestole i BoConcept Ishøj og kan kun anbefale deres service, gode priser samt hurtig levering.
Vi havde booket et møde med deres professionelle indretnings konsulent som gav råd og vejledning som jeg ikke oplever nogen andre steder.


Hilsen Bo & Jessie

INDRETNINGSSERVICE i Ishøj

I highly recommend idretningsservice in BO concept Ishøj. Louise has helped us in finalizing our furniture. It was worth to invite them for home visit and get help to design home. I am very impressed with their skill and friendliness. Now I wait for my furniture to arrive. I must also appreciate the staff in BO concept Ishøj - very helpful and nice.

Vi købte et Milano bord hos BoConcepr i København for 2år siden. Bordpladen modtog flere og flere pletter som ikke kunne vaskes af, (tænker det må være en produktionsfejl) Jeg tog billeder af bordpladen og sendte dem til servicafdelingen hos BoConcept. Efter to dage modtager jeg en mail hvor der står, at jeg vil modtage en ny bordplade indenfor 3 uger. I dag har jeg modtaget den nye bordplade. Fantastisk. Dette kalder jeg for god service efter der er gået 2 år.