Voneus Broadband Bewertungen 

After a bad experience with another rural WiFi supplier I am so impressed with voneus. Everyone we dealt with was friendly and professional. The installation date was booked really quickly at a date and time of our convenience. Installers Marty and Owen were great. Professional, polite and friendly. Did the job really quickly and minimal disruption to my house. Super fast internet running before they left. Highly recommended.

My broadband connection was installed on time without any problems and works with no problems My engineers were helpful and very good this was so much better than my first experience with broadband installation and I was very pleased.

The technician/ assistant (Sambulo) sorted the problems with the browser settings efficiently when reported over the phone: competent customer service.

I contacted customer services around midday on a Saturday with an internet problem I was unable to resolve.I was transferred to technical support and with the excellent assistance of Andiswa the problem was resolved in no time at all. She was patient,
methodical and friendly throughout. Everything resolved
from start to finish within an hour of contact. Outstanding !

Quick and hassle free service. Jack set up everything for my broadband transfer on 26/6. And of course a good deal on the broadband.

Voneus, Internet Rural. Well check out the competition first WHY? here are some examples of email sent to Voneus
Months of poor delivery of service & the time it has taken your company to resolve this issue (IF RESOLVED) is quite frankly appalling.
The requirement to have Mesh routers to enhance T.V streaming & Internet performance. We live in a timber framed building with boarded walls.
Voneus direct quote "Your direct quote: At present, your router is configured to broadcast both wireless bands (2.4GHz and 5GHz) under the same network name. In this configuration, devices will automatically select which band to connect to, and most will prioritise 2.4GHz because it has a longer range, even though it delivers significantly lower performance"
My response NOTE: Customer 1st Experience: Not one attempt just (Sorry or we Apologise, just meaningless Corporate words) no offer of compensation for the distress & turmoil caused by Voneus & for the amount of one's precious time taken up with multiple phone calls & emails attempting to get Voneus to resolve the atrocious Internet speed issues.
Voneues quote "Once again, I sincerely apologise for the inconvenience caused and the delay in communication. We appreciate your patience and remain committed to supporting you in improving your service experience"

Simon and Aaron arrived at the time I was expecting them. They were pleasant and personable, explaining everything they were doing. They showed exceptional attention to detail around avoiding mess and dust when drilling and around the turf they disturbed. Excellent employees, you should be proud to have them

John Coleman was extremely helpful and proactive. I was worried about moving house and setting up new broadband etc, - John made it very easy and straight forward - thank you

Dom and Scott did a great job installing our voneus fibre. They worked around us while we worked from home and were happy to undertake a more complicated cable routing so the router could stay out of site under the stairs.

Dan & Zack who installed voneus
Were friendly fast & efficient
I haven't had it long enough yet to notice any benefit, but hopefully will be as good as BT was

Pearl was so helpful. She identified the issue straight away - I had caused the problem by resetting the router. She logged in and sorted it within minutes. Absolutely brilliant.

Simon and Aaron were very professional, polite and tidy - really pleased with their work as it was very neat and asked if I was happy with where the boxes were going.

Matty and Owen were both extremely professional, but also very friendly and nice to talk to. They took the time to explain everything in detail and completed the work to a very high standard, making sure that the wiring was really neat and following the existing wiring. The job was completed quickly and efficiently, I'm happy we have switched to Voneus. Thank you

Engineers were Matty & Owen. Very helpful and did an excellent job of installation with very little fuss and no mess. Matty also helped with the pairing of laptops and phones and television. Very grateful for this. So far download speeds have been on target.

Jack and Graham arrived on time and got the work done with little disruption. They were polite and friendly. I chose Voneus as I had been waiting 6 weeks for my previous provider to connect my new home. Derry did a cold call the week before and could give me an installation date for the next week. So far all is well I am just waiting for a phone line to connect.

Simon and Aaron were on time, even a little early, they made light of a difficult instal and left the place tidy. More importantly the new internet service is amazing

KGood clear information and good deal. However, I I'm now changing my rating as team were due to 'install' a couple of weeks ago. They turned up an hour early, but meaning I had to rush home, then told me they couldn't do anything as they didn't have the right van. Have heard nothing since. Rang up, and told that they weren't there to install but would get back to me. Still nothing. Absolutely terrible service. So glad I didn't cancel Sky.

Kevin was unbelievably helpful. In fact a life savour. V. Patient & helped with a new router & booster. Took along time but was a total hero. Thanks Kevin 👍😀

Sambulo dealt with our query efficiently and quickly.
Voneus has improved it's customer service immensely.
It used to be absolute rubbish!

Broadband is now worse than when I was with plusnet. I now struggle with teams calls, accessing files online and when I checked internet speed, instead of getting around 600-900Mbps, I was getting 3.5Mbps.

Thanks Voneus