Voneus Broadband Bewertungen 

Nomzamo was very professional throughout. Kept in constant contact and more importantly, solved the issue. Excellent.

Your adviser understood my concern and suggested how I could resolve our problem. It has indeed solved the problem as our WiFi is now working as normal. Well done

Matt and owen quick and effective thanks.
In terms of the system an eta on the day would improve customer experience. Not a criticism of the engineers more the system.

The engineer called me inside of 24hrs since making my call. He was very helpful and patient as we went through all sorts of testing on pc, laptop and mobile as wellas the router. He was very polite, pleasant and helpful, and our system is now running as it should be.

Internet is working well, steady and strong

Sam listened hard despite my difficult phone signal.He got back to me when the line dropped out and solved my problem and gave me help to self diagnose in the future - my service is now improved.Really good job!

Pearl was very polite, efficient, helpful and extremely patient while getting our devices back on line following a small glitch. We really appreciated her help.

Quickly able to speak with an agent who was very polite and able to deal with my issue quickly - excellent communication and service. Thank you.

Paul Tong was very professional and the installers, Matty and Tyler were skilled and very tidy and clean in their work, even when drilling through walls.

The problem is that Voneus use contractors to do the installation and repairs. I was very happy with the survey and the route plotted to get fibre to the house (underground from a pole on my boundary). The installers had not seen the surveyor's report and when I told them the route he had picked they said they had not been allowed time to do that and installed it overhead, threading the cable through 2 large red cedar trees and a large arch covered in kiwl vines. I pointed out that the cable would rub on branches and eventually break.
The following winter the cable frayed and parted. Voneus would not take my word that this was the problem and insisted on a photograph. I was assured by customer services that the cable would be put underground to stop this happening again. Once again the repair crew said they had no instructions to put the cable underground and did not have time to do this anyway and so again threaded it though the trees. They then left the old cable, cable drum and spindle for me to dispose of.

Excellent service.

After logging an issue with Voneus we received no call reference or communication from them. It was almost as if our issue didn’t even exist! Slightly disconcerting as it does make you wonder if anyone is even looking into it. After several telephone calls and follow up emails we were finally assigned a call reference but still the issue wasn’t fixed for 10 days and required several follow ups to the helpdesk. Voneus helpdesk continually advised they were unable to see any issues from their side and asked us to simply monitor it. It felt as though Voneus weren’t looking into the problem very thoroughly. The communication from their side was also very poor.

Very helpful and polite Mercy was able to answer my questions around my connection difficulties and explain my billing

I requested assistance in sourcing a phone cable for my newly installed router. I had sent an e mail and received a telephoned response from Yolonda at customer services. She was able to answer my query and checked whether I had any other concerns. I explained that my daughter would shortly be arriving to complete the setting up of the new system. Yolonda advised me to call her for assistance with any problems and later phoned me again to confirm that her checks showed the system was up and running. I much appreciated her support and offer I assistance.

When I finally got my internet sorted the service I received from Adnah and Chris? the engineer was 5 star. My issue was the wait in getting someone to my property, if they had come a few days earlier I would have given the full 5 stars.

Kevin was absolutely fantastic. Explained everything to me in a way I understood. He kept checking in, letting me know he was still there on the phone while it went quiet doing his technical part at his end. So friendly, patient, helpful and understood what my problem was straight away and sorted it out in no time. Thank you Kevin for your help today.

Zoleka helped us sort out a recurrent problem over the phone , she patiently went through all the steps to get the problem sorted , patient , helpful and thorough.

After a bad experience with another rural WiFi supplier I am so impressed with voneus. Everyone we dealt with was friendly and professional. The installation date was booked really quickly at a date and time of our convenience. Installers Marty and Owen were great. Professional, polite and friendly. Did the job really quickly and minimal disruption to my house. Super fast internet running before they left. Highly recommended.