Customer Service is exceptional. Stress free purchase with lots of helpful information. Well looked after without any sales pressure. Very happy with my choice of car and it’s a dream to drive.
Unternehmen hat geantwortet
Standort
Standort wechselnBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service, Jess and Haydn went above and beyond to make sure we had a smooth transaction. Jess was very knowledgeable, friendly, professional. We are over the moon with our new Hybrid Ford Kuga... Mehr ansehen
Unternehmen hat geantwortet
Dave Hutchison and Martin Turnbull were extremely helpful, as we are not very technical they helped us enormously. The showroom was very well set out and the facilities were excellent
Unternehmen hat geantwortet
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Vertu Motors - BMW Durham
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, Vereinigtes Königreich
- 0344 659 9618
4,8
Hervorragend
167 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Durham Vertu Garage
Jon from Durham Vertu garage was extremely helpful whilst choosing my car. There was no sales pressure ,Jon provided space to think clearly about my choice and ask questions. He made the process easy and straight forward.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that Jon at Vertu Durham was so helpful during your car‑buying journey. It’s great to know you felt no sales pressure and were given the time and space to think through your options and ask questions. We’re pleased Jon was able to make the process easy and straightforward for you.
Your comments are truly appreciated.
Kind regards
Dawn
BMW Durham - Excellent sales team
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was my turn. Will the sales manager kept me fully informed once car was on site so collection could be arranged.
Very positive experience.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Good morning Claire,
Thank you for sharing your experience with us. It’s great to hear that the team at BMW Durham provided excellent service from start to finish, and that Nick and Gaz both looked after you so well with each purchase. I’m also pleased Will kept you fully informed so collection could be easily arranged. Congratulations on your two new BMWs, and thank you for choosing us.
Kind regards,
Dean
he was very welcoming very nice help me…
he was very welcoming very nice help me out no problem picking the new car up and showing me how to switch my app over to the new car
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Thank you for your feedback. We’re pleased to hear that you were made to feel very welcome and that the team member was happy to help when collecting your new car, including taking the time to show you how to transfer and use the app. It’s great to know everything was handled smoothly and without any issues.
Kind regards,
Matthew
Love my new car
Helpful staff who were able to sort out any problems that arose
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Dear Susan,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the team helpful and that they were able to resolve any issues that arose during your visit.
Providing supportive and effective customer service is very important to us, so your comments are greatly appreciated and will be shared with the team at BMW Durham. Thank you again for choosing us.
Kind regards,
Liza
Fantastic service
I had a fantastic experience purchasing my car. Liam was incredibly helpful, professional, and made the whole process smooth and stress-free.
I’m really pleased with both the car and the excellent service I received—highly recommended!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi there,
Thank you for the fantastic review. Great to hear you had such a smooth, stress‑free experience and that Liam was so helpful and professional throughout. Delighted you’re pleased with both the car and the service.
Kind regards,
Kerry
Truly Exceptional Customer Service
I can’t recommend Vertu Honda Durham enough! I just picked up my new car and the experience was seamless from start to finish. Stephen was fantastic—professional, polite, and incredibly knowledgeable. He kept me updated every step of the way, which made the whole process stress-free. Truly exceptional customer service!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi there,
Thank you for the fantastic review. Brilliant to hear your experience at Vertu Honda Durham was seamless from start to finish, and that Stephen took such great care of you with his professional, polite and knowledgeable approach. Being kept updated throughout really does make the whole process stress‑free.
Truly exceptional feedback — he’ll be delighted.
Kind regards,
Kerry
Fantastic customer service
Fantastic customer service. Andrew Nichol (Andy) was patient, considerate and very helpful. There was no pressure to buy. Would recommend anyone to have a look at what's available there and see what they can offer.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi George,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great customer service at Vertu BMW Durham.
It’s wonderful to know that Andrew (Andy) was patient, considerate and very helpful throughout your visit, and that you felt no pressure at any stage. Your recommendation is greatly appreciated and will mean a lot to Andy and the wider team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
A big thank you to Nick and Stephen at…
A big thank you to Nick and Stephen at BMW Durham, this process was very enjoyable and extremely smooth. Great work team!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Nick and Stephen at BMW Durham made the whole process so enjoyable and extremely smooth for you. Your kind words mean a lot to the team — great work indeed!
Kind regards
Dawn
Fantastic service from Gaz.
Fantastic service from Gaz on my purchase of my X1
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Thank you for your great feedback. We’re delighted to hear that Gaz provided fantastic service during your X1 purchase. I’ll be sure to pass on your kind comments to him and the team. We really appreciate you choosing us and hope you continue to enjoy your new vehicle.
Kind regards,
Keith
Recent purchase of a nearly new Peugeot 208 from Durham
I didn't actually visit the garage because of the distance involved, but the sales lady sent me a video of the car I have now purchased and taken delivery of. She was very professional, kind and friendly. She talked me through my queries.
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi there,
Thank you for taking the time to share your experience. Even without visiting the garage, it’s wonderful to hear that our sales lady was able to support you so professionally. We’re delighted that her video presentation and friendly, helpful approach gave you the confidence to purchase your new car from a distance.
It’s great to know she talked you through all your queries and made the process smooth from start to finish.
If you need anything at all going forward, we’re always here to help.
Kind regards,
Keith
Always made welcome and all friendly…
Always made welcome and all friendly ,Ali explains everthing she's so helpful
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Good morning Fiona,
Thank you for your lovely review. It’s great to hear that you always feel welcome and find everyone friendly. I’m especially pleased that Ali takes the time to explain everything clearly and is always so helpful — that really does make a difference.
We appreciate you sharing your experience.
Kind regards,
Dean
Excellent service received from Vertu…
Excellent service received from Vertu BMW Durham during the purchase of my new BMW X3. Smooth efficient purchase and helped all through the process by Liam in Sales
Thanks - Regards
John S
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Thank you for your excellent review, John. I’m delighted to hear that your experience with Vertu BMW Durham was so smooth and efficient. It’s wonderful to know that Liam supported you throughout the entire process and helped make your BMW X3 purchase such a positive one. We truly appreciate your kind words.
Many thanks,
Chloe
Easy to deal with from distance
Andy was very helpful and worked with us to secure a favourable deal for an Approved Used X3. Vertu Motors BMW Durham were easy to deal with remotely and arranged video calls to talk through offers and details before we travelled up from London to view and collect the vehicle.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi Matt,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Andy was so helpful and worked closely with you to secure a favourable deal on your Approved Used X3. It’s great to know that the BMW Durham team made everything easy to manage remotely — arranging video calls and talking through all the details before your long journey from London.
We’re thrilled that the process felt smooth and well‑supported from start to finish. Thank you again for taking the time to share your experience, and we hope you enjoy every mile in your X3!
Kind regards,
Liza.
Excellent service from start to finish
Excellent service from start to finish
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi Robert,
Thank you for the brilliant 5‑star review. It’s great to hear you received excellent service from start to finish — the team at BMW Durham will be delighted with your feedback.
Kind regards,
Kerry
New car
Andy dealt with us, great experience, very informative, above and beyond helpful with purchasing our new car!
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi Mrs Tiffen,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu BMW Durham.
It’s wonderful to know that Andy looked after you so well — being informative, supportive, and going above and beyond to assist with your new car purchase. Feedback like yours means a great deal to the whole team, and we’ll be sure to pass on your kind words to him.
If you ever need anything further, we’re always here to help. Enjoy your new BMW!
Kind regards,
Liza.
Brilliant experience buying my new…
Brilliant experience buying my new vehicle. Faultless service
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi Christopher,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had a brilliant experience purchasing your new vehicle at Vertu BMW Durham.
It’s wonderful to know the service you received was faultless — feedback like this means a great deal to the team. We hope you’re loving your new car, and if there’s anything you need, we’re always here to help.
Kind regards,
Liza.
The Durham BMW team were brilliant
The Durham BMW team were brilliant. I felt thoroughly looked after through the whole process. The team clearly know their stuff.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Good afternoon Tony,
Thank you for taking the time to leave a review. I’m really pleased to hear how well the BMW Durham team looked after you throughout the whole process. It’s great to know you felt fully supported and that their knowledge and professionalism stood out.
We really appreciate your feedback.
Kind regards,
Dean
Every thing was made so easy for me
Every thing was made so easy for me, plus an excellent deal done with confidence and expertise by Nick. I would highly recommend this Durham Vertu branch. And I will most likely come back again.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Good afternoon Stephen,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear everything felt easy and straightforward for you — that’s exactly the experience we aim to deliver. It’s great to know Nick provided an excellent deal with confidence and expertise, and that you felt well supported throughout.
Your recommendation means a lot, and it’s brilliant to hear you’d be happy to return again in the future.
Kind regards,
Dean
Great experience throughout with staff
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Good afternoon Sean,
Thank you for taking the time to leave a review. I’m really pleased to hear you had a great experience throughout your visit — it’s always fantastic to know the team made things positive from start to finish.
We really appreciate your feedback.
Kind regards,
Dean
from the moment I entered vertu car…
from the moment I entered vertu car sales room I was put at ease with a friendly welcome, and a no pressure attitude of the sales staff. once I decided which car I'd like to own I was then assigned a wonderful salesperson to help me through the stages of the sale. top marks to Kieran my assigned sales assistant
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BMW Durham
Hi Ronald,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you felt at ease from the moment you entered the showroom, and that our team provided a friendly, no‑pressure experience. It’s wonderful to know that once you chose your car, Kieran supported you throughout the process and made the journey smooth and enjoyable.
We truly appreciate your kind words and the time you’ve taken to share your experience. Wishing you many happy miles in your new vehicle.
Kind regards,
Liza
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.