Great customer service all around. I really appreciated the communication and reassurance that the cover would work with the unique heart/triangle shape of my Nordic Spa D’Anour. That said, it’s not q... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Helpful on-line answering questions prior to ordering. Wedsite easy to navigate and see options available. Delivery time was as explained when order was processed. Very happy with product, quality... Mehr ansehen
3 stars and continuing to drop with each annoying "Rate your experience" email. This is the 3rd one. I've already said all I need to say. The experience was alright. Some of your design choices were q... Mehr ansehen
Our cover fit perfect and the quality is top notch we will use your services again in the future.
Unternehmensdetails
Vom Unternehmen geschrieben
At The Cover Brothers, quality and care come standard. We’re proud to provide Canadian-made hot tub, pool, and spa covers designed for durability, energy efficiency, and perfect fit. Our passion for exceptional craftsmanship drives us to create solutions that protect your investment and enhance your backyard experience. At The Cover Brothers, we’ve dedicated years to crafting high-quality, Canadian-made covers for hot tubs, pools, and spas. Our mission is simple: to combine durability, efficiency, and customization into every product, ensuring our customers get the best possible experience. Since 2015, we’ve been proud to serve homeowners across Canada, providing tailored solutions that fit perfectly every time. With a commitment to sustainability and innovation, we prioritize energy-efficient designs that protect both your investment and the environment. At The Cover Brothers, quality, care, and customer satisfaction are at the heart of everything we do.
Kontaktinformationen
1160 King Rd. Unit #41, L7T 0C5, Burlington, Kanada
- 844-799-0071
- info@thecoverbrothers.ca
- thecoverbrothers.ca
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered wrong cover with was my…
I ordered wrong cover wich was my fault, production had started but they changed it to accommodate.
Quality of lid is excellent.
Could call and speak to a person about order.
Would highly recommend.
Very disappointed
Showed up ripped. Then a new one delivered way after date that we were told and now the hot tub cover is way too big after doing proper measurements. The material is cheap and will not stand up to the weather we will be getting in the winter.
Still have not received my order
If I could give less than one star, I would. I put in an order and paid the extra $50 for a rush order, then the company wrote me and said I owed another $150 even though their website never quoted that, for rush shipping. I asked how long normal shipping would be and they said 4-5 business days, so I didn't think I would need a rush. I wrote them a month later as I had not received my order and they said human error had occurred and they forgot to put in my order. Now, they cannot tell me when my order will come as they don't know. Save yourself the headache and go with another company that will actually get you your cover.
Product was custom made and fit…
Product was custom made and fit perfectly. No complaints.
Where there needs to needs to be improvement is the time line. Four weeks to get product and shipping was very slow.
Showed when you said and it looks great
Easy size choices
I was concerned about measuring to get the right fit but the large selection of hut tub brands and models made it easy to find my tub and get the right fit. Only a minute to confirm the measurements that they automatically had on file. It fit like a glove and looks great.
Helpful on-line answering questions…
Helpful on-line answering questions prior to ordering. Wedsite easy to navigate and see options available. Delivery time was as explained when order was processed. Very happy with product, quality and was only one I could find to match our hot tub shape and size. Upgrade the interiopr shell liner.
Looks good
Looks good, fits good. Upgrades to rubber handles, extra vapor barrier and thicker cover worth it
Quick shipping
Quick shipping, quality cover from what I can tell so far. Length of cover is a bit longer than we specified, but it works.
Low quality and I did not receive the cover cap I ordered…
Did not receive the cover cap I ordered and only after many emails I learned it was no longer being sold. I was encouraged to take a lesser quality one that after 2-3 weeks has yet to arrive.
The spa cover for which I paid a premium price was of far lesser quality than my old one and I fear it will not hold up well after a couple of seasons. This was the 4th or 5th cover I’ve ordered over the years and definitely the flimsiest and worst quality.
All worked out great
All worked out great
Called to place order, staff very helpful to make sure all was precise
Delivery on time
perfect fit and delivered in a timely…
perfect fit and delivered in a timely manner. Also I chose all the right options for harsh Thunder Bay seasons.
Very good experience
Very happy. Quality is as expected. Website is easy to order from. Received earlier than expected. Would order from this company again in the future.
Ordering assistance was good.
Ordering assistance was good.
Product quality looks better than what was replaced.
Could use a sign for finding the location of the business in the industrial park in Burlington.
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