The AA Smart Care Bewertungen 

Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre appointment emails from the company.

Great communication, fast and solid service. Never booked a mobile mechanic, pleasantly surprised, way more convenient, will likely book again in the future.
Thank you.

The service at home. engineers did not sort out the engine and battery sighns on the screen.They said having petrol smell from engine but did not do anythimg about it. Paid for full service. Overall experience was below expectation.

The mobile service was faultless, the AA engineer was very professional and helpful. Very pleased with all the work he did, first class! Now let me explain last year I didn’t have any issues with the booking process as it was a listed service on the site. My car has a normal regular oil type service one year followed by a brake fluid change the next then back to the normal oil etc. This year was the brake fluid one plus I wanted the spark plugs replaced. Neither were a listed option. So I requested a quotation for the work to be done at my home. I got a message come through a few days later saying my oil type service had been booked on a Monday next week at a set garage, No quote! I then cancelled the oil service and rang Smart Care after a long conversation explaining I wanted a brake fluid change & plugs home service quote they eventually sent a quote with a link to accept if happy with the price. This link didn’t work, so another call, then after another hour on the phone they finally booked my car in for a home visit brake & plug service. Couple of days before I got a reminder to drop my car off at a set garage by 8am on the agreed date. Had to ring them again and say no I wanted a home service, they confirmed they changed it to home. Then the afternoon before I got another text reminding me to drop off my car at the garage, yet again another call, where they again confirmed the had just changed it to home visit. Morning of the service I then got a message to say the garage would pick my car up between 8.30 & 11am at this point I just thought if a driver does turn up to take my car away, I would politely tell him where to go. Pleased to say the AA van turned up for a home service thank god! Seems that AA Smart Care need to really get control over customers booking a service that isn’t the normal oil type services they have listed on their site, as cars do need other things maintained like brake fluid & plugs etc!

Contact with customers appalling.
Booked for work to be done on my car, was told I would receive a text the day before with a time slot, didn’t happen, on the morning of the day arranged was told mechanic would be with me by 10, didn’t turn up no contact from AA, eventually I called them the call centre had no clue. Mechanic eventually turned up middle of afternoon no apology, when asked why so late he just said that he had been redirected to a breakdown, as I work for myself I lost a whole days work. I would not recommend the AA for home service.
No contact from AA to let me know what was happening.

Quick and easy to book and once had passes not staff called to advise that car could be collected

The lad that came explain to me about putting new brakes on very helpful great guy

Always found the Automobile Association very helpful and considerate, especially as I am a widow on her own since the passing of my husband in 2023.
I am not a Mechanic or known knowledge of Vehicles
so any advice and help is much appreciated.
Your AA man who came out to help was superb, good manner, considerate and helpful went the extra mile.

Nothing went right from start to finish. The recommended garage was excellent but the service from AA smartcare was absolutely unprofessional rubbish.

Easy to book friendly mechanics
Would use again

Great service, great technician

Very professional, genuine and tidy service.

Booked online, using my discount code from having AA breakdown cover so great price. Stress free service from my driveway!

Great service, very friendly mechanic, very clean and tidy.

When you book with AA Smart Care they say we take care of everything, so you can avoid the hassle of dealing with a garage directly.
Four months ago after a breakdown my car was taken to one of their approved garages for repair. I had to return it because the repair was NOT done properly. Eventually the car was returned, but phantom dashboard lights randomly but persistently pop-up giving the driver & passengers uncertainty about their safety.
I registered a complaint, and after an auto-receipt nothing, but complete "radio silence" from AA Smart Care. Yesterday, well beyond the 30 limit I got their final response. Today I escalated my plight to the ombudsman. Verdict, one ⭐ is an insult to the rating scheme, I rate them as -5 ⭐'s

"Thank you for the reply. Please note that I have already received your 'final response' email rejecting liability, which is why this matter has now been formally escalated to the Motor Ombudsman. I am funding advanced physical diagnostics independently on 10th August to establish the root cause of these persistent safety faults. I welcome a genuine update from your escalation team once those technical results are submitted."

Booked a car service on my drive. I was told the service would attend by 12:00noon Friday 24 July and that the mechanic would ring on the day to give an approximate time. No call received so I contacted them and was informed the mechanic was running behind and would attend about 3pm. At 2:45 I was contacted by them to tell me that tomorrows service would be postponed because they had been unable to source a pollen filter. I pointed out the anomaly and that the service was supposed to be today. I had no problem locating a pollen filter at a local dealer where I promptly ordered a service. Unfortunately the delay caused now means that my warranty will have expired. In my experience you cannot rely on this organisation. ( fourth emergency service they are having a laugh). A totally wasted day, at no time did they live up to what they said they would do. Communication skills zero stars.

Had front brakes replaced on my car on Wednesday just got home from work and car felt sluggish driving into housing estate. Pulled onto drive and front passenger side wheel is smoking and smells like burning. Just spent 12 minutes waiting for an answer on your line, and now been told no one can look at it till Wednesday AM and it will cost £35, refundable if it was your fault at repair.

Simple, easy to use app, and directed me to a good garage