Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Mehr ansehen
Unternehmen hat geantwortet
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Mehr ansehen
The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under... Mehr ansehen
No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth... Mehr ansehen
Vom Unternehmen geschrieben
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
Fixed & transparent pricing
Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It happened exactly as told it would on the phone. Pleasant young man who seemed to know what he was doing. I'm know expert but the car seems ok. I wished I'd asked more questions like did they put Anti freeze inn
Did he check the tyres. He said I would receive a report but that didn't arrive.
Finally got my vehicle back, despite the garage truning round and now using the excuse that the vehicle has no petrol in it, I had a quarter tank and its 5 miles away. How is it empty?? Very dodgy

Antwort von The AA Smart Care
Poor experience of booking as technician didn't show up on original date. Poor communication on this day.
When rebooked, the technician Glenn was brilliant, gave updates on timing and did a great job.
1 star for original booking experience, 5 stars for Glenn

Antwort von The AA Smart Care
Rene from Watford is a great professional , smooth experience. A great asset to the AA!
Arrived on time very helpful: Respectfully treated my car. Gave advice.
Extremely poor service, cancelled 2 days before my appointment for brake replacement. No availability for over 2 weeks. Will not use again. Call handler I spoke to was useless. Avoid.

Antwort von The AA Smart Care
Bad experience, had to call AA/Smart Care every time something needed fixing on the car. The garage didint want to talk to me until it was paid Smart Care/AA system. Took forever to get fixed with faults being added on a daily basis.

Antwort von The AA Smart Care
Overall great experience except I had to call about 4-5 times to get an update on whether or not the mechanic was still coming, we ended up rescheduling to the following day and he did a brilliant job however the company did not issue him a stamp so I have a service book noted with service but no official stamp at all
I recently used the AA app to book my MOT as I had been getting reminders that it was due to
I was so surprised to find that it was completely painless considering the minefield it is to try and find a reputable garage that doesn’t over charge.
I paid a lot less for this MOT than I thought possible - I’m guessing that’s a perk of being an AA member?
Anyways I click on the booking option and was presented with a couple of garage options and chose the one most local to me and put in my payment info and received confirmation that I was to drop my car at the garage on the date and time specified. That was it!
I dropped my car off in the morning and a couple of hours later collected it with a fresh MOT. The garage then authorised the payment from my card. Fuss free and very convenient. I highly recommend using the AA to book an MOT
On time very polite fantastic service from story to finish.
So easy to arrange and get an appointment with a garage.Booking this
was simple and spreading the cost over four payments at no extra cost is ideal for me with a tight budget.

Antwort von The AA Smart Care
The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under the car. Was done on the driveway so super convenient and only took 2 hours to replace brake discs and pads all round.
I was lied to, told something wrong with my car and wasn't true at a cost of £1940.02 luckily I had the sence to have it checked elsewhere before spending so much money.

Antwort von The AA Smart Care
It was very easy to book my MOT for someone who does no manage well using apps. Appointment arranged swiftly and the garage I attended was friendly and approachable.
It is very safe doing your MOT through the AA Smartcare service, as if you do have any problems with the garage, you just inform the AA & they will sort it out for you. We have used the service twice now & used the same garage on both occasions. It is very easy to arrange also & you are kept fully informed all the time.
Firstly on the day I dropped off my car, the garage was not open and had to wait for 45 mins, then there was no contact from the garage and AA as well , had to wait for 5 days to get my car back and I had to pay to the garage directly for the repair carried out, therefore I had the worst experience overall, I could have gone to a local garage and get a better service, absolutely heartbreaking experience

Antwort von The AA Smart Care
Nice and easy MOT experience i have ever had, no stress smooth transaction and cheap MOT and great experience
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.