The AA Smart Care Bewertungen 

18.239
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under... Mehr ansehen

Bewertet mit 4 von 5 Sternen

No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth... Mehr ansehen

Unternehmensdetails

  1. Kfz-Prüfstelle
  2. Kfz-Ersatzteilgeschäft
  3. Fahrzeugservice
  4. Mechaniker
  5. Abschleppdienst
  6. Fahrzeuginspektion

Über The AA Smart Care

Vom Unternehmen geschrieben

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

18.239 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,9

Alle Bewertungen

(18.239)

6.010 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

That your trustworthy

It happened exactly as told it would on the phone. Pleasant young man who seemed to know what he was doing. I'm know expert but the car seems ok. I wished I'd asked more questions like did they put Anti freeze inn
Did he check the tyres. He said I would receive a report but that didn't arrive.

27. Juli 2026
Bewertet mit 1 von 5 Sternen

5 days later

Finally got my vehicle back, despite the garage truning round and now using the excuse that the vehicle has no petrol in it, I had a quarter tank and its 5 miles away. How is it empty?? Very dodgy

28. Juli 2026
Bewertung ohne vorherige Einladung
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Lizzie, we're pleased to hear you have your car back and hope you've since raised any concerns with our Customer Service Team so this could be looked into.

Bewertet mit 3 von 5 Sternen

Poor experience of booking as…

Poor experience of booking as technician didn't show up on original date. Poor communication on this day.
When rebooked, the technician Glenn was brilliant, gave updates on timing and did a great job.
1 star for original booking experience, 5 stars for Glenn

25. Juli 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Colin, we're sorry to hear about the first booking issue you had and hope you've since raised your concerns so this could be fed back. We're pleased you were happy with the service Glenn provided and hope everything is ok now.

Bewertet mit 1 von 5 Sternen

Extremely poor service

Extremely poor service, cancelled 2 days before my appointment for brake replacement. No availability for over 2 weeks. Will not use again. Call handler I spoke to was useless. Avoid.

28. Juli 2026
Bewertung ohne vorherige Einladung
The AA Smart Care-Logo

Antwort von The AA Smart Care

We're truly sorry to hear about the cancellation of your appointment and the inconvenience this has caused. We understand your frustration with the lack of immediate availability and the service you received from our call handler.

Bewertet mit 1 von 5 Sternen

Bad experience

Bad experience, had to call AA/Smart Care every time something needed fixing on the car. The garage didint want to talk to me until it was paid Smart Care/AA system. Took forever to get fixed with faults being added on a daily basis.

27. Juli 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

We're very sorry to hear about the difficulties you experienced with your car's repairs and the communication issues with the garage. We understand how frustrating it must have been to have faults added and for the process to take so long.

Bewertet mit 5 von 5 Sternen

great service

I recently used the AA app to book my MOT as I had been getting reminders that it was due to
I was so surprised to find that it was completely painless considering the minefield it is to try and find a reputable garage that doesn’t over charge.
I paid a lot less for this MOT than I thought possible - I’m guessing that’s a perk of being an AA member?
Anyways I click on the booking option and was presented with a couple of garage options and chose the one most local to me and put in my payment info and received confirmation that I was to drop my car at the garage on the date and time specified. That was it!
I dropped my car off in the morning and a couple of hours later collected it with a fresh MOT. The garage then authorised the payment from my card. Fuss free and very convenient. I highly recommend using the AA to book an MOT

27. Juli 2026
Bewertet mit 5 von 5 Sternen

The mobile mechanic was very polite

The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under the car. Was done on the driveway so super convenient and only took 2 hours to replace brake discs and pads all round.

23. Juli 2026
Bewertet mit 1 von 5 Sternen

I was lied to

I was lied to, told something wrong with my car and wasn't true at a cost of £1940.02 luckily I had the sence to have it checked elsewhere before spending so much money.

25. Juli 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

We're very sorry to hear about your experience and the significant concerns you raised regarding the diagnosis and quoted cost. We understand how frustrating and upsetting this must have been.

Bewertet mit 5 von 5 Sternen

Booking my MOT

It was very easy to book my MOT for someone who does no manage well using apps. Appointment arranged swiftly and the garage I attended was friendly and approachable.

24. Juli 2026
Bewertet mit 5 von 5 Sternen

Thoroughly Recommend the AA Smartcare Service for MOT's

It is very safe doing your MOT through the AA Smartcare service, as if you do have any problems with the garage, you just inform the AA & they will sort it out for you. We have used the service twice now & used the same garage on both occasions. It is very easy to arrange also & you are kept fully informed all the time.

23. Juli 2026
Bewertet mit 1 von 5 Sternen

MOT and service

Firstly on the day I dropped off my car, the garage was not open and had to wait for 45 mins, then there was no contact from the garage and AA as well , had to wait for 5 days to get my car back and I had to pay to the garage directly for the repair carried out, therefore I had the worst experience overall, I could have gone to a local garage and get a better service, absolutely heartbreaking experience

24. Juli 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

We're sorry to hear about the significant delays and lack of communication you experienced with your car repair. This is certainly not the service we aim to provide, and we understand your frustration.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

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