Excellent service provided very competitive price and cheaper then most major garages and the RAC which offers the same services at a much higher cost. With the AA home smart care i opted and booked... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very disappointing service. Mechanic didn’t turn up! My appointment was confirmed for 9am–12pm, so I took the day off and rearranged childcare. After calling at 9am and being told the mechanic was com... Mehr ansehen
Unternehmen hat geantwortet
Online booking system very easy with good range of days and times available Price was very competitive Coming to house to undertake repair was very useful and didn’t cost any more. Service from... Mehr ansehen
This was a good experience with a good outcome. Chris, the mechanic who attended, did a first class job within the allotted time. Courteous and helpful with all our concerns he made the repair very... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über The AA Smart Care
Vom Unternehmen geschrieben
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Kontaktinformationen
Vereinigtes Königreich
- theaa.com/car-care/book/start
4,0
Gut
19.054 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
AA were very professional.
AA were very professional.
Arrived on time and fixed the problem in two visits. Very helpful and friendly.
I would recommend AA for a very prompt and timely visit.
Mechanic had great communication skills and explained the issue fully.
8. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Mechanic didn’t turn up
Very disappointing service. Mechanic didn’t turn up! My appointment was confirmed for 9am–12pm, so I took the day off and rearranged childcare. After calling at 9am and being told the mechanic was coming, I was then contacted at 10:50am and told he wouldn’t arrive until 2pm. That simply wasn’t possible for me. Completely unacceptable communication and a waste of my time. Waiting for my refund now
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von The AA Smart Care
Hi Sarah, our Mobile Mechanics will always do their best to arrive within your chosen time slot, but delays can sometimes occur due to factors such as earlier jobs taking longer than expected or traffic conditions. We're sorry you weren't kept updated throughout the process and your refund will be with you as soon as possible.
Antwort von The AA Smart Care
Thanks for your fab feedback, Erna 💛.
Antwort von The AA Smart Care
Hi Jacq, we're sorry to hear you're feeling this way. We hope you've been in touch so we can look into any issues and work towards getting this sorted.
📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com
Excellent service
Picked up my car for MOT and service then returned. Happy customer.
7. September 2026
All in order great thanks to you
That my first experience in booked appointment from AA is was good service thanks
4. September 2026
Very impressed
On time. Very polite and engaging engineer.
Done a great job.
Will use again.
7. September 2026
Simple to book
Simple to book. Dropped the car, MOT done and called to say it was ready. Very competative price.
4. September 2026
Super service
Super service, far better than going to a garage and a great mechanic.
4. September 2026
Antwort von The AA Smart Care
We're over the moon to hear you were so happy with the service.
The process went exactly as described
The process went exactly as described. Clear communication and competitive pricing.
4. September 2026
Very plesant mechanic came to our home…
Very plesant mechanic came to our home and done the work quickly. He identified some other issue and fixed that too. Overall cost was actually less that that I had received from my local garage.
2. September 2026
Work still not completed, poor communication
Engineer didn't have a part to complete service, was advised he would order and arrange to come and complete within the next 5 days prior to our MOT.
Was also advised our service documents would be sent via email, never received
No email, no contact and did not come back.
Nearly 4 weeks later received email with service report stating everything completed, I contacted them to say it hadn't and the part had not been changed. She apologised said it must have been marked complete by mistake and i had already paid for the part, she made an appointment for the engineer to complete. Appointment was for today (8th) with a time slot 12-1800, I explained we needed to get back from work so she entered notes for the engineer to attend from 1630 onwards.......guess what he hasn't turned up, and I have tried to track the engineer via the AA chat which is basically a waste of time. I will never use smartcare again for any future services I will go to my usual garage, the only reason I booked was it is supposed to be easy and hassle free, what a joke.
3. September 2026
Antwort von The AA Smart Care
Hi Lyz, it's disappointing to hear you've been left feeling unhappy with the service provided. We've passed your review to the team and asked that someone takes a look at what's happened and get in touch with you directly.
first reliable excellent work good…
first reliable excellent work good communication and good customer service
7. September 2026
Antwort von The AA Smart Care
Brilliant, thanks for sharing your fab feedback.
Dreadful, avoid
No communication, I was left without my car for 9 days as they gave the garage wrong information, sent wrong parts, failed to provide authorisation to the garage for the work, failed to send parts until reminded by the garage. I wasted hours of my day calling to chase and get them to do what was needed
4. September 2026
Antwort von The AA Smart Care
Hi Kristian, we're sorry to hear there was an issue with the work being carried out, we've passed your review over to the team and asked that they look into what's happened internally.
Very pleased with the whole thing with…
Very pleased with the whole thing with appointment, came in time and pleased with car service, and pleased with the price.
4. September 2026
Not very reliable on time
We was given a time my service was coming so we stayed in ,but I had to phone up because now one turned up.
It was one hour and 45 minutes later I got a phone call telling me he’s on his way.
NOT VERY HAPPY.
7. September 2026
Antwort von The AA Smart Care
Hi Gordon, we're sorry to hear you've been left unhappy, we've passed your review over to the team so they can review this internally.
Great service and really helpful
Great service and really helpful. He went above and beyond what was required.
4. September 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.