starttravel.co.uk Bewertungen 

Just phoned up to check if the Annual Multi Trip covers Morocco (many European insurance policies do.)
Initially told yes it does. Then told to hang on a minute as "I think they RECENTLY changed it to exclude Morocco. Lucky I checked"
Our policy was taken out in March 2019.
Was then invited to pay approximately £33 to upgrade it !
Q: If I and all the other policy holders who are travelling to Morocco on the understanding that they were covered for Morocco when they took out the policy are now not covered, then why have they not been informed ?
A : I will have to contact the underwriters as to when it was removed from the list of countries covered.
A very bizarre and confusing situation. Can a travel insurance company remove cover without telling the policy holders ? Surely they must be covered till the end of their policies and on renewal informed of the change. Surely they must honour the agreement.
They will get back to me apparently. A case for the Insurance Ombudsman perhaps.

I went skiing to France March 2019. After two days I was knocked over which resulted in a broken arm in two places and damaged my hip. The result was I was hardly able to walk and my arm in a sling and on tramadol.
I arranged a taxi to Turin and a flight back to Gatwick. On my return I submitted a claim for circa £1000 for lift pass unused, they took £50 excess off that. In addition for medical costs of €80 they took £50 off that despite them claiming the whole amount on my E111. I also claimed for unused holiday days, taxi and flight costs. They said I was not entitled to that because the doctor in France had not said it was a medical emergency.
I went skiing and was in pain and unable to ski, but I should have stayed and probably incurred more cost and discomfort not to mention the holiday company not being geared up to care for someone in my position. I should have called their number to ask for permission to fly home but because I didn’t I was entitled to just £60. I consider it an absolute disgrace and taking it to the ombudsman.

I have never made a claim for anything but I considered myself eligible in this instance. What a mistake. I will never use this company again

If I could give this 'insurance provider' less than 1 start I would.

I took out a travel insurance policy based on the fact that if I were to experience any complications with my pregnancy, I would be eligible for a cancellation refund. At 16 weeks pregnant I was told I could not travel to my intended destination of Thailand due to the prevalence of Zika virus (something I wasn't aware of when my pregnancy was confirmed). I provided a signed medical document as the policy stated I would be covered for cancelling the trip which has been "certified by a Medical Practitioner as necessary due to the complications of pregnancy or childbirth". I'm pretty sure the risk of contracting a tropical virus that can pose health risks to your unborn child is a potential complication? Nope not these guys! It seems as though they would have only paid out if I'd have travelling to Thailand and contracted the virus during my stay! Absolute waste of money, don't be tempted in with the cheap cover and the promise of having your claim considered when they will try and get out of paying anuthing

Useless insurance, do not rely on it. I am pretty savvy with insurance, rarely have problems but these weasels will whatever they can to not pay.

Fortunately for me its an expense I can take in my stride but you don't want to be relying on these guys when your life depends on it.

Avoid!

Useless! Don’t bother they will not pay out! Avoid avoid avoid!

Wish I had of looked at these reviews before I give this company my money, it's a take on , my mum died from a stroke 2 days before I was to go on holiday , mum wasnt booked to go on holiday but offcoure i didn't go on holiday had to cancel, this company give me the run around , filling out claim forms, sending them back looking more info , had to pay more money for a medical form from mum's doctor again my mum wasnt booked on holiday and she had died, they looked at all the documents and this company said they were paying nothing back in insuracne ,because my mum took a stroke 17 years go , so I knew mum had a pre-existing condition when I took out the insurance policy , I knew mum had took a stroke 17 years ago but we're they trying to say I shouldn't have booked any holiday untill she had pass 17 years later, this insurance is a joke, and can't understand why moneysupermarket.com let's them on their site.

No response to emails whatoever.. Was OK to take the money but not interested when i had to claim damaged phone.. Never again!

DO NOT PURCHASE HOLIDAY INSURANCE FROM THIS COMPANY,
Hopefully you are not too late, use another company, this mob are amateur to say the least, best avoided, I wish I had. Unfortunately found this one on moneysupermarket.com and purchased from starttravel.co.uk, ERV are the company that I had to use to make my claim, here are the details of my claim, will this be good enough for you?
Policy 36489 - 4 people insured on this for a holiday to Mexico, 2 days in we got some really bad news, my wife's Grandmother had passed away, we all managed to get on a flight home with 5 nights remaining of our holiday, here is a breakdown of costs
Holiday £5000
Emergency flights home £440
Taxi home £30
TOTAL AMOUNT RECEIVED FROM CLAIM £70
£17.50 PER PERSON
I have rejected this offer and will be taking this as far as I can, I rejected this offer 2 weeks ago and I have still to receive a reply, customer service totally non existent, they never answer the phone, it's always leave a message, totally unprofessional when you eventually get a call back. AVOID AT ALL COSTS, I am sorry if you have already purchased and you find yourself in the same boat as me, good luck, cause you will need it.