starttravel.co.uk Bewertungen 

I used Compare the Market to find reasonably wide cover at reasonable premium and the Start policy fitted my requirements. The real test is how they perfofrm if I need to make a claim!

easy to do over the phone, great price and cover

I have not had ANY correspondence from this company after submitting my claim 5 weeks ago. This is unacceptable and I keep being fobbed off.

I have made a claim on 17th December 2021 due to not being able to travel as someone I was due to stay at caught Covid-19.

It’s been 2 months now and I haven’t heard anything back. No confirmation of claim received, no reference number nothing. Tried emailing them 3-4 times and received the same automated email. Tried calling - nobody answered and the line was dropped. Messaged on FB and I was told it will be escalated as urgent matter.

Absolutely shocking service! No communication at all!

Unable to provide the cover required (which was easily obtained from other providers)

An easy to use website. Questions concerning declared medical conditions were relevant and quite succinct, especially since some other websites tend to prohibit any declared issues whatsoever.

Shocking took 2 policies out for my daughters travelling to Dubai I have a policy number that’s it no policy documentation tried phoning end up speaking to someone concerning breakdown recovery just can’t speak to anyone god help them if they need to make a claim it’s a joke

Like many other reviews avoid this organisation like the plague.

Made a travel insurance claim on the 8th of December 2021 after getting caught up with omricon restrictions whilst in South Africa and then having to buy a new flight as a result of cancellations. Now it’s nearly a month since my claim, so far it’s not been processed neither do you get confirmation that the claim was received. Communicating with the travel claims department is very difficult you rarely get through and if you do it’s to another department who can’t help. The travel claims department don’t answer emails or respond to voicemails left. One one occasion I spoke to about 4 different people who weren’t that helpful. I am not sure when my claim will be processed thus far I can say their customer service is extremely poor, there are far better services out there just avoid this organisation. I have also emailed them a complaint which has not yet been responded to with my experience so far, however to be fair to them this complaint was emailed today.

Overall, very pleased with how they dealt with my claim (robbery while on holiday). It took approx 2 months in total, as we had to provide additional evidence but once this was done, it all happened relatively smoothly and the payment was processed (however - their policy does not cover electronic items). Thank you!

I have contacted them on a few occasions about my claim in May 2019 I have never had any correspondence from them even acknowledging my claim. I would give zero stars if I could and I would definitely never recommend them. I put my trust and faith in knowing I'd be safe when I was away but they are just money grabbers and don't follow through with their claim. I am out a lot of money through hospital and medical fees totally disgraceful

If I could give 0 stars I would, have been trying to contact them for 2 weeks now. Email unanswered and despite calling everyday and leaving a voicemail after being on hold for 5/10, every time I am number 1 in the queue....the call then diverts to voicemail option only. No one has called back in two weeks of this and my policy expires today, assume that means no claim. Only wanted advise initially. Appalling service thank goodness I wasn't abroad and needed them.

Tried to purchase travel insurance for my daughter and it said 'service error' twice so thought it had not gone through but then a message said wait for you email - checked my bank and had been charged twice despite no confirmation! It seems I'm not the only one this has happened to, wish I'd read the reviews first. No confirmation email after 2 hours and no reply to my email querying all this (gave up waiting on the phone to complain). I will be contacting trading standards about this, what a con.

Unbelievably useless, how can they have COVID19 in their T&Cs when no-one even knew about it until this year, this means they changed their T&Cs so they don't have to pay out. I have written to the onibus man to see what they can do.
In the meantime...... Please AVOID, they have no intention of paying out.

I have had breakdown cover with Start for several years, they've always been easy to deal with, and I now have travel insurance with them. Fortunately I've never had to make a claim on the policy. I have however moved house and although I had to call them to amend my details, rather than notifying them by email, the person I spoke to was highly professional, made the process simple and sent my updated policy within minutes. If only other organisations responded the way they did!

Wish I’d read the reviews before I paid. You’ve taken my money, but given me no policy, so please either refund or provide a written policy!

Thanks, but you should have sorted out your website from the numerous reviews prior to me & the fact that you haven’t acknowledged my payment or provided me with a policy, only weights my argument. I am therefore seeking professional advice.

If I could give 0 I would. As others have said, was charged for 2 ‘failed’ payments and no policy appeared in my email inbox. The website isn’t user friendly either. Avoid.

Useless, charged us for 2 attempted tries to get travel insurance and didn't even take us to the page despite taking the money out of our bank account.

Useless. LONG delays.... Cant even speak to a manager
AVOID AVOID Should not have waited 6 weeks for a response to my claim.

The policy says cover for delayed flights. This apparently only covers outgoings. My flight was delayed for 16 hours and I'm not covered.
If only the fine details page of terms and conditions actually opened I would have seen this.
Could be worse I suppose. At least the airline put us up for the night.