I would strongly advise against buying online from DSM. Their customer service is practically non-existent. I have been waiting for what feels like forever to receive a refund. Although I have receive... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Love DSM E-Shop. They stock an amazing variety of brands, clothes and accessories. One of the biggest positives of shopping here is the delivery times as I’ve rarely waited more than three-four d... Mehr ansehen
I don’t typically write reviews unless its negative, but the way my package was delivered was astounding and I don’t want them to ever downgrade. First of all I ordered the Lakers 4 from DSM about two... Mehr ansehen
I absolutely adore this store ! It’s unique where u can find amazing unknown designers . The staff are well trained professional And lovely . This not only a store it’s a meeting of all cool ppl... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Dover Street Market is a place for creators from various fields to gather, encounter and collide with each other in a burgeoning atmosphere of beautiful chaos. The original Dover Street Market first opened in London, Mayfair in September 2004.
Kontaktinformationen
33-34 Great Pulteney St, W1F 9NP, London, Vereinigtes Königreich
- 02077588185
- e-shop@doverstreetmarket.com
- shop.doverstreetmarket.com
4,0
Gut
285 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 13 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No refund after return – buyer protection denied
I am very disappointed with this case. I ordered a jacket from Dover Street Market and returned it within the allowed timeframe because the item did not match my expectations based on the product images.
The return was sent properly via DHL Express and delivered to the seller. The delivery can be fully tracked via DHL, and the parcel was even signed for upon delivery by Dover Street Market. In addition, I also received confirmation from DHL customs regarding the successful return shipment.
However, despite the item being returned and received, I have not received a refund.
To make matters worse, PayPal also rejected my buyer protection claim, stating that the item matched the description. This leaves me in a very unfair situation: the seller has the returned jacket, PayPal has denied buyer protection, and I am left without both the product and my money.
#UK817543
This is extremely frustrating, especially considering the high value of the purchase. I expected better customer service and a fair resolution from both the seller and the payment provider.
I hope this matter can still be resolved and that I receive the refund for the returned item.
8. April 2026
Bewertung ohne vorherige Einladung
Great as always thanks
24. März 2026
They started ignoring me after I returned the items to the store
Hi everyone,
I ordered three pairs of sneakers, but unfortunately none of them fit. I returned the items, and according to tracking they were delivered back on March 10. I contacted support and was told the refund would be processed within 5–7 business days.
After 5 days, I followed up because I hadn’t received anything, and since then my emails and calls have been completely ignored. I’ve tried reaching out multiple times from different email addresses, but no response at all.
If someone from Dover Street Market New York is reading this, please contact me via DM, email. My order number is NY539121.
10. März 2026
Bewertung ohne vorherige Einladung
Hmmm could do better
Selection of clothes and dispatch is good, returns processing very poor. Often takes over a month from receipt of returns to refund, and requires chasing.
16. März 2026
Bewertung ohne vorherige Einladung
Interesting & exclusive range of…
Interesting & exclusive range of products with fast & efficient delivery.
23. Februar 2026
Fast delivery and meticulously…
Fast delivery and meticulously packaged. Can’t fault them.
23. Februar 2026
Trusted shop will buy from again, everything came how it was Suppose to
Authentic shoes
23. Februar 2026
Fantastic to buy from
Fantastic to buy from, bought from DSM many times over the years, packaging and delivery to the standards you'd expect. Had to return one item and the process was amongst the easiest I've experienced.
19. Februar 2026
I don’t typically write reviews unless…
I don’t typically write reviews unless its negative, but the way my package was delivered was astounding and I don’t want them to ever downgrade. First of all I ordered the Lakers 4 from DSM about two weeks ahead of the US release and they had them sent and at my door within 3 days of ordering WITH the shoe box wrapped super nicely in tissue paper inside of another box. Never seen presentation that nice before
20. Februar 2026
Terrible experience with my return
Its been 11 days since DSM got my returned goods according to DHL tracking number. I didnt get any email that they got package back and didnt still get my money back.
Emailed them for the first time 8 days ago if they can confirm that they got my package and ruturn me my money and got email from Rose that they got many returns right now and that there will be some delay. Probably lie.
Nothing happened even after 10 days so I sent them another email and got exactly same email from Rose like 8 days ago.
Email says same thing. Its just ctrl-v.
By the law you are suppose to return my money in 14 days after you get the package.So I will wait 3 more days and if I will not get the money back I will contact official authorities to help me with this issue.
UPDATE: Got my money returned after 3 more emails and 15 days since they got my returned package.
This wasnt very good experience at all.
Eshop is good. Good brands and fast shipping. But this experience with return was really bad. After reading reviews here a few other people had exactly same problem. I will not risk it again so it was my last purchase on this eshop. I can buy the brands what Iam interested in on some ether eshops. You lost your customer who spent a few thousands €/£ on your eshop every year.
26. Februar 2026
Bewertung ohne vorherige Einladung
Orders on time!…
A very well run company that delivers on every front from ordering and to your door! My order was in great condition and on time.
26. Januar 2026
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