Love DSM E-Shop. They stock an amazing variety of brands, clothes and accessories. One of the biggest positives of shopping here is the delivery times as I’ve rarely waited more than three-four d... Mehr ansehen
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Das sagen Bewerter
I don’t typically write reviews unless its negative, but the way my package was delivered was astounding and I don’t want them to ever downgrade. First of all I ordered the Lakers 4 from DSM about two... Mehr ansehen
I absolutely adore this store ! It’s unique where u can find amazing unknown designers . The staff are well trained professional And lovely . This not only a store it’s a meeting of all cool ppl... Mehr ansehen
I bought an item but unfortunately I had to return it because of the size. I returned the item on 24th July and since then I never received a single email that we have received your return or within ?... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Dover Street Market is a place for creators from various fields to gather, encounter and collide with each other in a burgeoning atmosphere of beautiful chaos. The original Dover Street Market first opened in London, Mayfair in September 2004.
Kontaktinformationen
33-34 Great Pulteney St, W1F 9NP, London, Vereinigtes Königreich
- 02077588185
- e-shop@doverstreetmarket.com
- shop.doverstreetmarket.com
4,0
Gut
288 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 13 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible experience with my return
Its been 11 days since DSM got my returned goods according to DHL tracking number. I didnt get any email that they got package back and didnt still get my money back.
Emailed them for the first time 8 days ago if they can confirm that they got my package and ruturn me my money and got email from Rose that they got many returns right now and that there will be some delay. Probably lie.
Nothing happened even after 10 days so I sent them another email and got exactly same email from Rose like 8 days ago.
Email says same thing. Its just ctrl-v.
By the law you are suppose to return my money in 14 days after you get the package.So I will wait 3 more days and if I will not get the money back I will contact official authorities to help me with this issue.
UPDATE: Got my money returned after 3 more emails and 15 days since they got my returned package.
This wasnt very good experience at all.
Eshop is good. Good brands and fast shipping. But this experience with return was really bad. After reading reviews here a few other people had exactly same problem. I will not risk it again so it was my last purchase on this eshop. I can buy the brands what Iam interested in on some ether eshops. You lost your customer who spent a few thousands €/£ on your eshop every year.
26. Februar 2026
Bewertung ohne vorherige Einladung
Orders on time!…
A very well run company that delivers on every front from ordering and to your door! My order was in great condition and on time.
26. Januar 2026
New Balance trainers …
The order I received came well packaged and promptly.
Thank you DSM 🙏🏻
23. Januar 2026
After receiving the wrong trainers.Get…
After receiving the wrong trainers.Get in touch with the customer service after numerous emails and a phone call my order been recollected and told after receiving my return I will get refund yet still waiting my refund.Thinking of it now generous with two stars.One unhappy customer:(
23. Januar 2026
Always very efficient professional kind…
Always very efficient professional kind & helpful with purchases & returns alike. I enjoy their website hugely, I highly recommend DSM EShop.
23. Januar 2026
Very well delivery
Very well delivery , easy order
Thank you so much for everyone who works in Doverstreetmarket
23. Januar 2026
Abysmal. Contemptuous
The contempt inherent in the in-store experience apparently translates online. Abysmal experience; ignoring emails, failure to take responsibility; putting the onus on the customer to resolve nightmare shipping issue (because DSM don't know how to address a parcel correctly). Avoid.
2. Februar 2026
Bewertung ohne vorherige Einladung
Wrong description, no reply, no reimbursement
They sent me shoes that were not as described on their website, so I sent them back. 15 EUR for the original shipping plus 30 EUR for the return. I have sent three e-mails to ask about a reimbursement for the shipping costs because I would not have ordered if their description was correct. I have received no answer to either e-mail and it has been 10 days since my return was delivered to them (according to DHL tracking). Until today I am waiting for the reimbursement (cost of shoes and shipping) and an answer.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Dover Street Market E-SHOP
Dear Matthias,
I'm very sorry to hear about your experience and for the frustration it has caused — this definitely doesn't reflect the level of service we aim to provide at DSM. I can confirm that we’ve now fully refunded your order.
We’ve checked our inboxes but haven’t been able to locate your earlier correspondence, which is why there has been a delay in getting back to you.
If you’re able to let us know which email addresses you contacted us from and wrote to, we’d really appreciate it. The email handle for the DSM E-Shop is e-shop@doverstreetmarket.com. We look forward to hearing from you and putting this right.
Once again, we sincerely apologise for the issues and hope you choose to shop with us again in the future.
Warm regards,
Angus
They literally sent me wrong shoes…
They literally sent me wrong shoes without soles in them. They then proceeded to tell me it was my fault and I wouldn’t be reimbursed unless they had what I thought was a fedex tracking number, but nope, they gave me problems about that too. Don’t buy anything from them.
15. Januar 2026
Bewertung ohne vorherige Einladung
perfect just in time for chritmas, fast and nice brands
perfect just in time for chritmas
22. Dezember 2025
sent me mouldy shoes and they wont send a return label!
the first time i used DSML they sent me the wrong size with a completely smashed box. The second time i used DSML which was mid/end of dec 2025... they sent me a mouldy pair of jordan 1 chicago 1s with mould growing all over the heel, midsole and midfoot section. plus they wer pre-laced indicating someone else has had them before me plus all of the factory paper was missing. they said they will make a return label for me to send them back as I sent full proof of their terrible service. NEARLY 3 WEEKS LATER THEY WONT SEND A RETURN LABEL AND THEYRE NOW IGNORING MY EMAILS. its like i am begging to get my own money back despite the fact THEY sent me mouldy used jordan 1 chicago lows. two times in a row theyve aboslutely messed up my order. STEER CLEAR. way better retailers in the UK to get sneakers.
22. Dezember 2025
Love shopping from DSM
Love shopping from DSM, items always very well packaged and arrive on time..definitely my favourite store.
12. Dezember 2025
Always exceptional
Always exceptional. Super fast despatch and always beautifully packaged and wrapped.
22. Dezember 2025
Very fast and efficient
Very efficient— ordered 4 days before Christmas and received on the EVE!
22. Dezember 2025
good i love dsm
22. Dezember 2025
Amazing selection of products.
Amazing selection of products.
Great service and always fast delivery
22. Dezember 2025
Very happy with the purchase
Very happy with the purchase, efficient delivery, fitting size.
22. Dezember 2025
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