Product slow in being delivered after dispatch. After my review regarding slow delivery a prompt follow up call and email updating my on the delivery time. A company that takes customer service se... Mehr ansehen
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Das sagen Bewerter
Tiles were exactly what was required. There was a delay but they were a special order and I was kept informed re progress.
I'm always a little apprehensive about dealing with a company I've never dealt with before, especially on-line but my fears were allayed after my order was delivered: A. - on time B. - extreme... Mehr ansehen
I’m happy with the service I received from this roofing and ventilation company. I ordered plastic sheets and connectors for my extension. At first, not everything was delivered, but after I contact... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Roofing Ventilation Online we specialise purely in the supply of Roof Ventilation Products, Polycarbonate Sheet, Roof Domes and Other Roofing System's. As a specialist we differ from general merchants by holding extensive stocks of all of our key product ranges. These volumes enable us to offer a next day delivery service on the majority of our products and at very competitive prices. We only sell quality products manufactured in the UK by Brett Martin Harcon, a market leading manufacturer. We understand that product accreditations, certification and testing are increasingly important, particularly in the building sector. All our products comply with the latest British and European standards and are CE marked, so when you buy from the Roofing Ventilation Online, you can be sure you will be buying a quality product that is fit for purpose and made to last. We have worked within the merchant industry for the past 30 years gaining not only product experience, but also the knowledge of the requirements that our customers need, from the enthusiastic DIYer to the experienced project manager. We offer a user friendly shopping solution, on a safe and secure site. We will strive to give you all the information you need at the click of a button with the help of installation guides and technical downloads, but are also glad to respond to emails, telephone calls and even snail mail. Visit our Contact us page for all the details you may need.
Kontaktinformationen
184c Wisbech Road, PE15 8EZ, March, Vereinigtes Königreich
- 03302 230 267
- sales@roofingventilation.co.uk
- roofingventilation.co.uk
4,2
Gut
349 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bar area
Great helpfully company the order came on time. Kept me informed where I was upto All the items I purchased was there highly recommend them again big thank you to everyone involved in the purchased
4. Juli 2023
Late delivering.
Took too long to deliver. Otherwise the material was well packaged with no damage.
4. Juli 2023
Antwort von Roofing Ventilation
Hi John,
We are sorry to hear that your order did not arrive within the expected time frame. We understand the frustration this may have caused you.
Please note that all delivery times provided are estimated, and while we make every effort to deliver within these time frames, there are occasionally unforeseen circumstances beyond our control. It appears that there were issues with the courier in this specific instance.
We appreciate you bringing this matter to our attention, and we apologise for any inconvenience the delay may have caused you.
Thank you for your understanding and we are glad to hear the package arrived to you in good condition.
Kind Regards,
Roofing Ventilation Team
Efficient and Cost Effective Service
Easy system to order really cost effective polycarbonate. Cut to size, well packaged and delivered promptly. Ordering from Roofing Ventillation saved me a huge amount of time and wastage, meaning great savings over buying large sheets. I ordered 35 1cm thick sheets. Not all sheets were exactly to my precise measurements, but this was not critical for the job they were intended. All sheets arrived safely packaged without a scratch or imperfection. Will definitely be ordering again.
6. Juli 2023
Very good Staff and Product
Delivery was on date and the lad put the package in the rear garden.
He was polite and curtious and helpful a credit to your company. The material was damage free and to the quality expected.
Thanks you
😁
29. Juni 2023
The products were covered by your…
The products were covered by your masking tape that was impossible to take off.
2. Juli 2023
Antwort von Roofing Ventilation
Hi Louis,
We're sorry to hear about your experience with the masking tape. We apologise for any difficulty you had in removing it from our products.
We appreciate your feedback and will take this into consideration to improve our packaging materials. We strive to provide a hassle-free experience for our customers, and we regret that we fell short in this instance.
If you have any further concerns or need assistance, please feel free to reach out to us directly. We value your business and want to ensure your satisfaction.
Thank you for bringing this to our attention.
Kind Regards,
Roofing Ventilation Team
Good prompt service.
2. Juli 2023
Professional & friendly service
Professional & friendly service. Good quality products.
Only reason for the 4 star instead of 5 is that some products are ordered by them direct from the supplier, which means they are the middle man. Sometimes effects the delivery time by quite a margin. Other than that, all good.
2. Juli 2023
Easy to order
Easy to order. Delivered within time frame given. Good communication. Great product well packaged
27. Juni 2023
Delivered as promised
Delivered as promised, in very good time. Products well packed and in good order. Thanks
29. Juni 2023
Good service from start to finish
28. Juni 2023
Excellent customer service
Excellent customer service
All 7 roofing sheets damaged
Upon delivery.
Emailed photo to customer service on a Thursday received replacement on Monday. Excellent
27. Juni 2023
Excellent fast service.
27. Juni 2023
It took ages and lost me money on a job
11. Juni 2023
Antwort von Roofing Ventilation
Good morning Chris,
We apologise for the delayed delivery of your product. We understand that waiting longer than expected can be frustrating, and we regret any inconvenience caused.
At Roofing Ventilation, we take pride in delivering our products to customers on time, and we are disappointed that we did not meet our usual standards in this instance. We do want to clarify that the product you ordered was a made-to-order bespoke item, which typically has a longer lead time than most products (10-15 working days). We see that your product was delivered on the 18th working day, three days later than anticipated, and we apologise for any inconvenience caused.
As a company, we always advise against scheduling any work until goods have been received on-site and checked, to avoid the risk of losing money due to unforeseen circumstances. We would like to emphasise that the lead time is only an estimate and not a guaranteed delivery time in any case.
Despite the delay, we hope that you are satisfied with the product you received, and we appreciate your feedback.
Kind Regards,
Roofing Ventilation Team
Awesome service
8. Juni 2023
the pvc corrugated sheets arrived…
the pvc corrugated sheets arrived before the three to five days .they were well packaged.they are good value for money
7. Juni 2023
Very disappointed
I was waiting for delivery 2 weeks. first time the roof was broken. I wait for delivery again and I hope to be ok. I was very disappointed because they told me delivery it's in 3,4 working days.
13. Juni 2023
Antwort von Roofing Ventilation
Hello,
Thank you for your review, and thank you for your time on the phone.
We are sorry your roof sheets are damaged. Although we do all we can to avoid this with packaging and labelling, occasionally damage in transit does happen.
As this was reported to us straight away, supported with clear images, we were able to request replacements be sent out as quickly as possible.
Although damaged, the delivery was attempted within our advertised 3-5 working day lead time - on the 5th working day after the order was placed.
We do understand that there was some miscommunication as to when delivery would be made, so we apologise again for that, the particular depot of the courier used to deliver your goods was experiencing some delays which did affect your order.
We will continue to communicate to you via the current channels used as to when the replacement sheets will be with you.
Kind Regards,
Roofing Ventilation Team
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