Product slow in being delivered after dispatch. After my review regarding slow delivery a prompt follow up call and email updating my on the delivery time. A company that takes customer service se... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Tiles were exactly what was required. There was a delay but they were a special order and I was kept informed re progress.
I'm always a little apprehensive about dealing with a company I've never dealt with before, especially on-line but my fears were allayed after my order was delivered: A. - on time B. - extreme... Mehr ansehen
I’m happy with the service I received from this roofing and ventilation company. I ordered plastic sheets and connectors for my extension. At first, not everything was delivered, but after I contact... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Roofing Ventilation Online we specialise purely in the supply of Roof Ventilation Products, Polycarbonate Sheet, Roof Domes and Other Roofing System's. As a specialist we differ from general merchants by holding extensive stocks of all of our key product ranges. These volumes enable us to offer a next day delivery service on the majority of our products and at very competitive prices. We only sell quality products manufactured in the UK by Brett Martin Harcon, a market leading manufacturer. We understand that product accreditations, certification and testing are increasingly important, particularly in the building sector. All our products comply with the latest British and European standards and are CE marked, so when you buy from the Roofing Ventilation Online, you can be sure you will be buying a quality product that is fit for purpose and made to last. We have worked within the merchant industry for the past 30 years gaining not only product experience, but also the knowledge of the requirements that our customers need, from the enthusiastic DIYer to the experienced project manager. We offer a user friendly shopping solution, on a safe and secure site. We will strive to give you all the information you need at the click of a button with the help of installation guides and technical downloads, but are also glad to respond to emails, telephone calls and even snail mail. Visit our Contact us page for all the details you may need.
Kontaktinformationen
184c Wisbech Road, PE15 8EZ, March, Vereinigtes Königreich
- 03302 230 267
- sales@roofingventilation.co.uk
- roofingventilation.co.uk
4,2
Gut
349 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Two orders made.
Two orders made.
Both orders were dispatched quickly and delivered as advised the following day by DX.
The |Coroline roofing sheets were excellent quality and easy to install on a summerhouse.
Very good company and a very good product.
Will be ordering again in the near future.
8. August 2023
Antwort von Roofing Ventilation
Good afternoon Alex,
We are delighted to hear that your orders were dispatched and delivered quickly. It is also wonderful to know that you found our Coroline roofing sheets of excellent quality and easy to install on a summerhouse.
At Roofing Ventilation, we strive for the utmost customer satisfaction in all areas, so it's great to know that you'll be ordering from us again in the future.
We look forward to your next order and thank you for taking the time to share your feedback with us!
Kind regards,
Roofing Ventilation Team
Very good first class service
30. Juli 2023
Antwort von Roofing Ventilation
Hi Mary,
Thank you very much for taking time to leave us such a great review!
We are delighted to hear that you had a great experience with us and look forward to dealing with you again in the future.
Kind regards,
Roofing Ventilation Team
Antwort von Roofing Ventilation
Good afternoon,
We are pleased to hear that your order was delivered quickly and you were able to find the product you required.
Here at Roofing Ventilation, we take pride in providing reliable products and services to our customers, and it's great to hear that you had such a positive experience with us.
We look forward to dealing with you again.
Kind regards,
Roofing Ventilation Team
Very little communication
Very little communication. Materials arrived damaged. Not a happy customer. I have asked for an update as to replacement items await a response
3. August 2023
Antwort von Roofing Ventilation
Hi John,
We are sorry to hear about your experience with your order and understand that you are not satisfied. We apologise for any communication gaps and would like to address these issues promptly.
Firstly, we sincerely apologise if you felt there was a lack of communication. We strive to provide timely updates and responses to our customers. Upon reviewing our records, we can see that we sent an order confirmation after your purchase and a dispatch email 3 days later to notify you that your order was on its way.
Regarding the damaged sheets, we received an email from yourself, informing us about the issue. We responded within an hour, asking how you would like us to rectify the situation, providing 2 options. Once we received your response requesting a full refund, we began processing it. However, the next day, replacements were requested instead. Therefore, we cancelled the refund request and arranged for replacements to be sent as soon as possible.
We sincerely apologise for any inconvenience caused by the damaged materials. This is not the level of quality we strive to deliver, and we believe we have taken appropriate steps to make it right for you by arranging replacements.
Kind Regards,
Roofing Ventilation Team
Very good service delivered on day
Very good service delivered on day bit of a wait for material about three and a half weeks but arrived in the end thank you..
7. August 2023
All delivered as expected and…
All delivered as expected and efficiently by a friendly driver even though lashing with rain!
30. Juli 2023
very good and organised
2. August 2023
A person always answers the phone and…
A person always answers the phone and deals with queries and order problems (my end!) straight away. A great service and quite surprising these days. Prices good also.
31. Juli 2023
Fast response to my query and good…
Fast response to my query and good quality. For the price is cheapest out there.
31. Juli 2023
Great items delivered in perfect condition
A little sceptical at first as items (roofing sheets) much cheaper than other sites ! On delivery perfect not only for the job I had planned but the sheets were spot on , good quality and packed and delivered in perfection condition. And within the time frame too 😊 thank you
30. Juli 2023
quality products
Came in time, put at my back door as asked and quality product. Very pleased with this company
30. Juli 2023
thank you for a reasonable sensible &…
thank you for a reasonable sensible & realistic cost of delivery for a small item worth but £3. Your competitors online were charging ridiculously high amounts for the same delivery of the same item, not available in my local outlets, up to 6 times the delivery cost!
26. Juli 2023
Damaged but maybe the courier
27. Juli 2023
Antwort von Roofing Ventilation
Hi Simon,
We are sorry to hear that your order arrived damaged. We understand how frustrating it can be when items are not in the expected condition upon delivery.
While we take great care in packaging our products securely, there are unfortunately occasions where damage can occur during transit. We acknowledge that this could have been a result of mishandling by the courier, and we apologise for any inconvenience caused.
Upon reviewing our correspondence, it appears that we took immediate action as soon as we became aware of the damaged sheets mentioned in your review. We reached out to you to address the situation and have already arranged for the replacement sheets to be sent to you.
Once again, we sincerely apologise for any inconvenience this may have caused you.
Kind Regards,
Roofing Ventilation Team
poor communication and only half the…
poor communication and only half the order has turned up with no update?
27. Juli 2023
Antwort von Roofing Ventilation
Hi Shaun,
We apologise for any issues you have experienced regarding the communication and the missing items in your order.
At Roofing Ventilation, we prioritise clear and timely communication throughout the ordering and delivery process. We send an order confirmation and dispatch notification via email to ensure transparency. If you did not receive these emails, please let us know so that we can investigate the issue further.
As soon as we were made aware of the missing items, we promptly contacted the manufacturer who confirmed that replacements would be sent. We attempted to reach you through phone calls on two separate occasions, but unfortunately, we were unable to connect with you or leave a voicemail. Therefore, we resorted to email communication as the next best option to keep you informed.
Again, we sincerely apologise for any inconvenience this situation may have caused you, and we appreciate your patience and understanding throughout the process.
Kind Regards,
Roofing Ventilation Team
Thé products and prices are very good
Thé products and prices are very good. Big chain DIY on seemed to stock thin corrugated clear sheets and only the one size. Opting for a larger, thicker more robust sheet was ideal.
Also the flashing and fixings were all readily available. My only Isuzu and obviously this won’t apply to everyone was delivery. The costs were excellent but I required more notice of the actual delivery day. Hats off to the delivery guy who carried the sheets on his own as I there was no one available to help him. Unsurprisingly a little damage to a couple of sheets but fortunately these were able to be cut off.
I recommend Roofing Ventilation.
26. Juli 2023
Very good service from start to finish
26. Juli 2023
Well informed of arrival goods were well packed
GOODS WERE WELL PACKED AND WE WAS INFORMED WELL BEFORE ARIVAL OF DELIVERY.
DRIVER WAS ACE , NOTHING WAS A PROBLEM
TO HIM AND PLACED THE GOODS JUST WERE
WE NEEDED THEM . MANY THANKS TO HIM AND THE
COMPANY FOR WELL PACKED GOODS.
MR G WAUDBY.
26. Juli 2023
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