Roofing Ventilation Bewertungen 

349
•
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Product slow in being delivered after dispatch. After my review regarding slow delivery a prompt follow up call and email updating my on the delivery time. A company that takes customer service se... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Tiles were exactly what was required. There was a delay but they were a special order and I was kept informed re progress.

Bewertet mit 5 von 5 Sternen

I'm always a little apprehensive about dealing with a company I've never dealt with before, especially on-line but my fears were allayed after my order was delivered: A. - on time B. - extreme... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’m happy with the service I received from this roofing and ventilation company. I ordered plastic sheets and connectors for my extension. At first, not everything was delivered, but after I contact... Mehr ansehen

Unternehmensdetails

  1. Bedachungsfachhandel
  2. auch in
  3. Baufachhandel
  4. Baustoffhandel
  5. Heimwerkerfachhandel

Vom Unternehmen geschrieben

At Roofing Ventilation Online we specialise purely in the supply of Roof Ventilation Products, Polycarbonate Sheet, Roof Domes and Other Roofing System's. As a specialist we differ from general merchants by holding extensive stocks of all of our key product ranges. These volumes enable us to offer a next day delivery service on the majority of our products and at very competitive prices. We only sell quality products manufactured in the UK by Brett Martin Harcon, a market leading manufacturer. We understand that product accreditations, certification and testing are increasingly important, particularly in the building sector. All our products comply with the latest British and European standards and are CE marked, so when you buy from the Roofing Ventilation Online, you can be sure you will be buying a quality product that is fit for purpose and made to last. We have worked within the merchant industry for the past 30 years gaining not only product experience, but also the knowledge of the requirements that our customers need, from the enthusiastic DIYer to the experienced project manager. We offer a user friendly shopping solution, on a safe and secure site. We will strive to give you all the information you need at the click of a button with the help of installation guides and technical downloads, but are also glad to respond to emails, telephone calls and even snail mail. Visit our Contact us page for all the details you may need.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

349 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 83 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(349)

28 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Product not delivered yet

Product slow in being delivered after dispatch.
After my review regarding slow delivery a prompt follow up call and email updating my on the delivery time. A company that takes customer service seriously. Very refreshing compared with some other companies. Will be a pleasure to deal with them again

15. Oktober 2026
Bewertet mit 5 von 5 Sternen

I’m happy with the service I received…

I’m happy with the service I received from this roofing and ventilation company. I ordered plastic sheets and connectors for my extension. At first, not everything was delivered, but after I contacted them, they responded quickly and were incredibly helpful. They sent the missing items without any hassle, and everything arrived as promised.
The products are excellent quality, and their customer service was outstanding. It’s great to deal with a company that genuinely cares about its customers and resolves any issues promptly.
I would definitely recommend them and wouldn’t hesitate to buy from them again. 100% satisfied – a well-deserved 5 stars!

16. August 2026
Bewertet mit 4 von 5 Sternen

Great product and great communication…

Great product and great communication when ive emailed only reason for 4 stars is the delivery time takes forever. Had problem with first order and they sorted it straight away thank you so much for that much appreciated

5. August 2026
Bewertet mit 5 von 5 Sternen

Fantastic service from start to finish

Fantastic service from start to finish. The roofing sheets are excellent quality, and I’m extremely pleased with them. One of the sheets was slightly damaged during transit, but the company responded quickly and resolved the matter professionally. Their communication was friendly and helpful throughout, and the customer service was exceptional. I would happily purchase from them again and highly recommend this company. Thank you Jess!

29. Juli 2026
Bewertung ohne vorherige Einladung
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Hi,

Thank you very much for your kind review.

We're pleased to hear you were happy with both the quality of your roofing sheets and service you received.

We really appreciate your recommendation and look forward to dealing with you again in the future.

Kind regards,

Roofing Ventilation Team

Bewertet mit 1 von 5 Sternen

If you are not in a rush, you will get what you paid for NEXT year

Well, you charge £30 for delivery a small item and the carrier you selected is worst of all! The items get lost in the system, on the delivery day, no show up, no message, no update. I have to call the carrier several times in 3 days to get to know what is happening with the item and rearrange for re-delivery, then, I have to wait for another week for the reattempt next week!

23. Juli 2026
Bewertung ohne vorherige Einladung
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Hi,

We are sorry to hear about your experience. We previously requested your order details so we could look into this for you, but unfortunately haven't received a response. As a result, we are unable to verify whether this order relates to us, or investigate what may have happened.

If this review relates to an order with us, please email your order number and contact details to sales@roofingventilation.co.uk and our team will be happy to investigate.

Kind regards,

Roofing Ventilation Team

Bewertet mit 5 von 5 Sternen

Excellent

Excellent. Product
Easy website and ordering process
Highly recommend these guys
Many Thanks

15. Juli 2026
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Good afternoon,

We're glad to hear you found the website easy to navigate and order from.

We appreciate you taking the time to leave us such a great review and look forward to dealing with you again.

Kind regards,

Roofing Ventilation Team

Bewertet mit 5 von 5 Sternen

Well worth it.

Delivered within the time frame. Fitted this morning. Blended in really well with the original tiles and we are really pleased with them.

15. Juli 2026
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Hi,

Thanks for taking the time to leave us a 5 star review!

We're pleased your order went smoothly and you're happy with the outcome of the fitted product!

We look forward to dealing with you again in the future.

Kind regards,

Roofing Ventilation Team

Bewertet mit 1 von 5 Sternen

Rather expensive shipping costs

Rather expensive shipping costs, took so long to deliver also they put returns policy conditions against customer’s rights! Once I have challenged them! They sent me an email immediately promising to issue full refund! There after yet again two weeks later I have to chase them for refund, then they deduct the cost of shipping when they sent it to me in a very poor package 📦!
Never deal with them again.

18. Juni 2026
Bewertung ohne vorherige Einladung
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Good afternoon,

We're sorry to hear that you were disappointed with your experience.

We understand your frustration regarding the time taken to process your refund, and we apologise for the delay on this occasion.

To clarify, the items were ordered in a size that was not suitable for your requirements. As these products are normally returned to the manufacturer, our returns policy states that a restocking fee may apply. However, as a gesture of goodwill, we agreed to waive this fee and accept the return directly, refunding the full value of goods. As mentioned in correspondence, the original delivery charge is non-refundable.

We also note your comments regarding the condition of the outer packaging. While we appreciate this is frustrating, the package was delivered by an independent courier and, although the outer box had been exposed to the weather, you did not report any damage to the products themselves.

We always aim to provide fair resolutions for our customers and appreciate your feedback.

Kind Regards,

Roofing Ventilation Team

Bewertet mit 2 von 5 Sternen

Bought couple of bags of fixings…

Bought couple of bags of fixings buttons for polycarbonate. At £18 (!) delivery charges I expected the CEO to deliver them personally the next day. Unfortunately was only DPD after 10 (!) days (order placed on 3rd of May and delivered on 13th of May) .
Make of this what you want, I say it's a rip-off.

12. Mai 2026
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Hi Darius

Thank you for your feedback. We completely understand that delivery times and costs are important considerations, and we’re sorry if this caused any confusion.

We’d like to clarify that your order was delivered on the 6th working day, which is within the lead time of 5–7 working days stated on our website which is visible before purchase.

Please note working days do not include weekends or bank holidays.

All delivery charges are also fully stated on each product and in the basket, so there are no hidden fees, allowing customers to make an informed decision, before proceeding with a purchase.

If you ever have any questions about delivery or need items sooner, we’re always happy to help and can often accommodate faster shipping where possible. Our team is available via phone, email, WhatsApp, Facebook, and Instagram to assist with any queries.

We truly value your feedback and if you have any further questions please let us know.

Best regards,
Roofing Ventilation

Bewertet mit 5 von 5 Sternen

Superb service07

Very easy to use website, good range of products, very competitive prices, fast delivery.
When my delivery of 12 corrugated PVC sheets arrived 4 sheets where damaged, I emailed the company explaining the problem, received a very fast response asking for photos of the damage , no questions asked replacements sent in 3 working days, superb service.
I highly recommend Roofing Ventilation, Many thanks.

7. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Jess at Roofing Ventilation was realy…

Jess at Roofing Ventilation was realy helpfull. There was an issue with delivery which meant the items took 3 weeks to arrive and only after myself contacting Roofing Ventilation querieing delivery? Thankfully all items delivered but DX are just not reliable enough..

1. Mai 2026
Bewertet mit 2 von 5 Sternen

Delivery was again appalling with DPD

Delivery was again appalling with DPD. Given a delivery window, not delivered, no call. Now, a whole bank holiday of work is wasted.

Roofing Ventalation are really helpful, DPD are not

30. April 2026
Roofing Ventilation-Logo

Antwort von Roofing Ventilation

Good morning,

We're really sorry to hear this and completely understand how frustrating delayed deliveries can be when you've planned around them.

We're pleased to hear our team were helpful, but we appreciate your feedback regarding DPD and will be passing this on to them directly. Thanks for taking the time to leave a review, and again, apologies for the inconvenience caused.

Kind regards,

Roofing Ventilation Team

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