rain South Africa Bewertungen 1.852

ŔAIN network has the worst service ever. I have numerous complaints about network. Im told my router (CPE x)is old ( over 6 years). They cant troubleahoot. All they do is create numerous tickets and no one ever follows up. If someone ever follows up...its a person tht is unable to help and also create a ticket. You chat to AI but NO human support. Can i please get my router upgraded. Hopefully on this platform RAIN will take me serious. Im tired of paying for service i dnt get. 0742083741. Is my contact

Great person to talk to explains everything thoroughly and helps you understand thank you once again 🙏 I would buy her flowers if I can

Immediate response. The friendly sales consultant explained everything in detail.

False Advertising – Totally Unreliable

I bought Rain’s service expecting what they promised: 30 Mbps download and reasonable upload speeds. What I got? Download is spotty at best, but the upload — the one thing my wife needs for her job — is a pathetic 5 Mbps.

This isn’t just inconvenient, it’s unacceptable. Rain sold us a lie. If you need your internet for work, don’t be fooled by their flashy marketing. Their speeds are a joke, their service is unreliable, and their advertising is misleading, We have had rain 2 days and it is constantly on and off. The sim cards provided only work sometimes.I got rain to improve my internet. I had no idea it could be worse than what it already was. Selling false promises affects remote income.

Dear RAIN - please see the below email sent to your so-called "support team" many weeks ago. To add to my previous review posted 11th Feb 26 please take this as a further complaint about your non-communication over a long period of time about your service.

No contact from RAIN and no ref no ever allocated but my number is clearly listed at the end of this post.

S Baker
​
Hi;

We terminated our contract with Rain after a period of non-service from them.

During this period we were told that, despite switching to 5G some time earleir we had still been on a 4G tower.

We asked to speak to somebody about this error by Rain and have since been assured 4 times that the issue was escalated to "management" who would contact us about it.

NO SUCH CONTACT HAS EVER BEEN MADE.

Recently, a courier has asked (for the second time) to collect your equipment. We have (again) told them that we expect a call from Rain management to settle our dispute with the company about poor service over a period of almost a year.

For almost a year we had a greatly reduced service whilst also being asked to pay more for that (supposed 5G) service and expect Rain to communicate with us over this before we BOTHER to make ourselves available for your equipment to be collected.

You BOTHER to speak to us about the service issues and we'll BOTHER to stay at home for your gear to be collected.

I referred this issue to your professional body just before Christmas with full details of all the appalling service we have received and are awaiting their response.

Perhaps you can actually get somebody from the "management" to respond to me on 0761574743. Until you do we are not prepared to BOTHER about handing back your gear.

Peter Baker

Maggy
It is now going for 2 weeks with no network especially at night. It has been a nightmare for me and my family especially doing homework for my kids.

I've been told every day to reboot, switch on and off, move around nothing works they lock a call still no help. Need to know is they have anything to offer while waiting for to have a solution

Now I have to pay full amount while I'm suffer for the network. Now I'm buying data for school homework I'm using money. Rain please treat you customers

If I had an option to give them zero I would. The technical team is useless!!! I've been having an ongoing issue with my connection and it still hasn't been resolved!!!!

We got the loop 475/25 gig and quickly released that 25gig is not cooking it. So we upgraded to the unlimited package. It's now been 5 full days and millions of calls to Rain, still not working. Rain is useless and support is shit. No luck. Will give the flipped router back and I will NOTbpay my account.

Been a loyal customer over 3 years. Rain Continued to deduct my account after canceling my account, 2 months after collecting their router. No one is of assistance, they always promise to call you back after the so called consultation with the manager.

"I'm extremely disappointed with Rain's service. I cancelled my subscription at the beginning of December due to persistent network issues that started in November. Despite cancelling, they continued to debit my account. When I requested a refund, they initially agreed but have since become unresponsive and uncooperative.

Their customer service has been appalling, constantly sending me on a wild goose chase - first it's 10 days, then another 10 days, and no resolution in sight. It's now the middle of February and I'm still waiting for a refund.

This is the Recent reference 43991836, I have had many references but nothing happens from your side

Tried calling rain WiFi but was left in the unknown about my delivery and no one was in contact with me whatsoever, I called them multiple times to try organise the best time for delivery they kept pushing delivery to the next week, called them again and they said they would schedule delivery and the courier company would be in contact. 4 weeks later… nothing

Reference number: 42905430

I am extremely disappointed with the service I have received from Rain.
Last week, I contacted their support team twice regarding ongoing connectivity issues. After lodging complaints, they reset my WiFi remotely and instructed me to reset my router, which I did exactly as advised.
Since then, my internet connection has actually worsened.
For a company advertising uncapped WiFi services, the level of customer support is unacceptable. The troubleshooting provided did not resolve the issue and there has been no meaningful follow-up or accountability.
Reliable internet is essential, especially for work and studies, and this experience has been frustrating and disruptive.
Based on my experience, I would strongly caution potential customers to reconsider before choosing Rain for uncapped WiFi services. The customer service and support have been disappointing and far below expectation.

The network is incredibly bad, have 5g but still get put on a 4g tower in the middle of nowhere, called rain yesterday to fix the problem is was fixed for 10 minutes and now it is extremely bad connection again, can't even send messages, considering canceling and looking for a new network, they say give us your trust but yet they can't give us wifi, big big problem, completely over the bad wifi connection and signal now, and it's never being sorted out.

I have had a very bad experience with rain loop unlimited package
I am still waiting for the refund please kind assist,my loop package only worked for the first mongh only in october2025, november 2026 i started having problems with the wifi that i requested cancellation,refund n loop collection but still in December 2025 money was deducted from my account again yet the router wasnt working
So after calling for3,months they hsve eventually collected the loop but stll deducting from my account but the router was not worki g

I just want my refund from the month i cancelled my package,i have screenshots

Really bad customer Service. Have been redirected 4 times in one call and always had to explain myself again and also share my login details again.

When I ordered the device, I was promised that the signal would reach all the rooms in the house (up to 30 meters). However, we only have wifi in our living room, it doesnt even reach out upstairs area.

Its been an absolute night mare to deal with the rain staff as everyone is telling me something different which now leaves me without any wifi from next week.

The application was easy

Reference numbers are as follows: 43059008, 43190832, 43276828, 43712322. None of the tickets were attended to. I cannot locate some of the tickets that were logged via askrain.

You have included the three months during which I was hospitalised, yet I am being billed for periods in which the service was not used. Please clarify why I should be liable for charges during months of non‑usage. Additionally, you have added charges for January 2026 and February 2026, despite the fact that the service was suspended. It is unclear why I am being billed for these months when the connection was inactive.

Furthermore, I was double‑debited, and my refund request continues to be declined without justification. I should not be expected to pay for five months of service that I did not receive. During my hospitalisation, I was not in a position to contact you immediately. Despite the poor service I received and my subsequent request to cancel the subscription, you proceeded to bill me for an additional two months while the service remained suspended.

More than one agent informed me that the three months of hospitalisation would be waived and that I would not be billed for that period. Instead of applying this, I have now been charged for two additional months, on top of the double debit that has still not been refunded.

It has now been more than two weeks since I requested a refund from Rain, and to date I have not received any form of correspondence—neither via email nor telephone.
On 15 January 2025, Rain processed a double debit on my account. I immediately requested a refund, as I had not used the service for over three months and my Wi‑Fi connection had been suspended. I was assured that the matter would be resolved within 24–48 hours; however, this did not happen. When I followed up after the promised turnaround time, I was met with unprofessional and dismissive behaviour from several agents. I was informed that I would not receive my refund, and my request to cancel the subscription was refused. Instead of cancelling the service and refunding the duplicate debit, Rain has attempted multiple debits from my bank account on a daily basis—despite the connection remaining suspended. One of the agents even stated that I should have contacted Rain the moment I was admitted to hospital.
On 28 January 2025, I posted a review on HelloPeter due to the unacceptable service received from the call centre. I had informed Rain of my hospitalisation, during which I was unable to use the service. After my discharge, I reiterated this, and Rain confirmed that there was no usage during that period. Despite this, they debited R1 178, kept the service suspended, refused to cancel the subscription, and declined to process my refund. The only response I received was a generic message on HelloPeter stating, “We're going to get on this ASAP.” To date, no further communication has been received, and no one from Rain has contacted me.
Rain does not respond to customers publicly because they prefer to provide misleading information privately. Do not be deceived—complaints are not resolved. If you subscribe to Rain, be aware that you may be subjected to the same treatment. You are going to be scammed by Rain.

I have been facing this issue for more then 5 days I don't have any connections because of incompetence of billing team that they can't transfer my payment the the correct account I'm so so exhausted have this issue end the can't even help like the don't care about customers service I wish at this stage just to go and sign I'm with another wifi company I'm not happy at all with your service I have been waiting since and nothing g still happening my kids are so bored just because of some people that need need us to get paid and the still can't do their job eating doughnuts and coffee when customer are not happy.So so so frustrating 😢.

I am very disappointed we have an agreement that you will deduct money from my acc on the 25th each month.. I made two payments yesterday one of R445 and the other R122. 55 because of my promise to pay fine.... I wanted to upgrade my plan to unlimited so the lady told me i I will have to pay an additional fee which she is not sure of... Fine she sent the link I paid the R122 got home wifi still off called them only to find out the the R122 was not to upgrade but because I am in arrears ok.... She told me that R373 will be deducted on the 25 of February so why did you deduct R495 without my consent from my account if I still owe you R373..... I called your client services and it seems like they don't know their job coz no one can explain to me what's going on.... Can you please give me feedback regarding my money coz I won't leave this hanging

The person who helped was patient with me great analysis great explanation