rain South Africa Bewertungen 1.852

Reference Number: 44696484

Rain billing practices are shit. Please excuse my language but I am frustrated. I had a rough month in February and I could not pay for the Wi-Fi and as a result they switched off the service. I paid today thinking that I am paying for march since the service was switched off for february and I am not supposed to be billed for a service I did not use. Today I paid but they did not switch my Wi-Fi back on. When I call them, they say the money is for february and I must pay again for march. But how is this fair? Why should I pay for a service that was not rendered? This is not fair!

Reference Number: 44742836

it was great

WORST ISP - TERRIBLE SPEEDS, EVEN WORSE SUPPORT
I cancelled my previous wifi with them for being absolutely terrible, got the new 5G Pro 60mbps package.
They are so f4king useless, they can't even respond to support tickets, their dumb4ass bot gives the same troubleshooting and logs a ticket which never gets answered.
I constantly have to struggle to get anything above 30mbps download, and my upload is barely above 1mbps
I have already rebooted, changed settings, and done a hard reset on the router itself. The bot is so clueless, just like the company. As this is the only step it gives you
The bot says my connection is healthy and normal, for the love of god enlighten me how my speeds are considered healhty
Do not even try to attempt to play any online game, also with this terrible ISP, you'll get extremely high ping, constant server connection issues, and packetloss
what a waste of an ISP

Rain is shit, excuse my language but rain is shit. The internet speed is shit you pay for 100 mbps you get 10 mbps you pay for 30 you get 3 mbps. Are these wifi companies even regulated cause we are being taken for a ride. I pay a lot of money everyday hoping for great service but no its rain a politician of a wifi service always lying to the people

If I could give you zero, I would.
There’s no official complaints team. This company is not accountable to any regulatory or official body. They breach their own service levels. They are not accountable for their actions.

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The consultant helped me in a good manner and helped me with a happy mood

I was disconnected way before month end and asked to pay early. when I revised my payment date option i paid on the 27th of February, had internet for a day. on the 2nd am told I have to pay again. I am told I was connected for a day as a grace period. what is your story

Where are my invoices from the 2 February 2025 until 1 September 2025?

Beautiful service, so understanding as well thank you so much for your help!

rain used to have an amazing "do it yourself" platform on their website. You could manage everything so seamlessly. Now it takes me a whole 3 days to cancel a sim card that I no longer need. Greatly disappointed and considering leaving and opting for a more smarter option. Its not as great as it used to be. From taking great steps to nose diving and conforming to all these other cooperations that hide everything through a call. If I could swear I would, but I don't want this to get taken down. Heads up to anyone who's considering them. There goes my recommendation out the window. Thanks rain.

Very very quick assistance from the workers at Rondebosch store , friendly and polite !!!!

The agent was petient and easy to talk to. Talk me through the process until the problem was fixed. Happy I got help that I needed thank you.

Ticket Number 44242306 service not activated waiting for connection from 21/02/2026 every time someone talks to you the turn around time prolong with 24h last time it was 48h now, Silence.

I would like to write a review about Rain Internet Service Provider

Call started with a bang. Great individual that helped me. One or two questions miss misleading which I came to be aware of later.
Rain definitely portrays a over promise but Under deliver service.
I rate there service 1/10. 1 purely for the one person who actually tried to help me which is not his fault. Unfortunately it seems like Rains infrusture is extremely poor. I have ordered a 5g 101pro router for delivery. Unfortunately after multiple calls between Rain and the courier service and I mean multiple calls. It's bad everyone. They can't even get a delivery delivered. Imagine what the aftersales will be. So disappointing it is unreal. Scary thing is I am actually giving them opportunity after opportunities to get this sorted. It is unbelievable how they advertise but yet it seems like they don't want my business. Getting the basics done should be easy. They can't do it. Promise after promise. They will need to win me over if they wish for me to continue. Last chance Rain. Final opportunity.
Order number 9928489. Refer to your call log notes

Rain is a scam. Every month I cancel my subscription and every month I am told that my account is going to be debited. This is unacceptable. I am paying for a service I am not receiving. Where can I go for help because this is unacceptable. I cannot be paying for a service I am not receiving and I cannot be forced to stay with a service provider I don’t want to stay with.

Don’t go anywhere near this absolutely terrible WiFi service

I cancelled in March last year. I received confirmation and thought it was over. I was then debited in April again. I phoned them and they assured me they would escalate the issue. To this day I’ve received no calls, no emails, no sms. The same process happened for the next 5 months. Costing me a total of R3540. Every month I called and the same process. The best thing about this, THE SIM CARD NO LONGER WORKS. I’m paying for a ghost service. It got so bad that I had to cancel the credit card I used for the payment as no one at rain can find a brain cell in their entire company to assist me. Now today I get an email stating that I owe them R4870 ???? What the hell ? Please don’t go near them. This is a criminal organisation

Unfortunately I will not be contacting them as I have tried many, many, many times. I’ve even met with a consultant IN PERSON. Your promises as as trustworthy as a politician. You say all the right things but don’t deliver anything you promise. I stand by my statement. Rain is rubbish

I ordered a loop device on the 11th of February 20226,Order No 9916640 I followed up with rain via their chatbot service then it told me they're awaiting instructions from the courier company called ccd,when I called ccd the said they're awaiting instructions from rain it's been ongoing since the 11th,terrible