Webafrica Bewertungen 17.097

Antwort von Webafrica

Vor 8 Stunden

Hello Nkululeko,

Thank you so much for taking the time to share this feedback. It’s great to hear that Nozithelo was able to assist you so smoothly and make the process feel easy from start to finish.

We’ve shared your kind words with her and the team, as recognising great service is just as important as improving where needed. If there’s ever anything else you need, please feel free to reach out. We’re always here to help.

Warm regards,
Webafrica Crew

Antwort von Webafrica

Vor 14 Stunden

Hey Londeka.

This is such a lovely review, thank you for sharing it with us 😊

We’re really glad Chulumanco could make the process feel simple and comfortable for you. Taking the time to guide you step by step and making sure everything is clear is exactly the kind of support we aim to deliver.

We’ll make sure your kind words reach her; it will mean a lot. Welcome aboard, and we’re so happy to have you with us!

Warm regards,
Webafrica Crew

Antwort von Webafrica

Vor 1 Tag

Hi Farzana.

We hear how frustrating and exhausting this experience has been for you, especially after submitting all required documents in December, only to be asked to resubmit and then facing repeated delays around your refund for the past three months. That kind of back-and-forth, with no clear resolution, is not the experience you should be having.

From what you’ve described, there are two key issues here: the onboarding process being reset due to document verification gaps, and the refund process not being actioned within expected timelines. Both should have been communicated far more clearly and progressed without repeated follow-ups from your side.

To move this forward properly, your refund case needs to be prioritised with Finance and formally tracked against your original cancellation request. This ensures we can confirm the exact status, identify where the delay occurred, and provide you with a definitive outcome instead of further escalation loops.

We want to take ownership of resolving this for you rather than adding more frustration.

Kindly email customer-reviews@webafrica.com
including the review info, a link or image, and your registered Webafrica email address. Once we’ve received all the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.

Warm regards,
Webafrica Crew

Antwort von Webafrica

Vor 2 Tagen

Hey Sinazo.

We’re really glad to hear this, especially knowing you were initially struggling to get connected. Jean-P’s patience and support clearly made a real difference in getting your WiFi up and running smoothly.

We’ll be sure to share this feedback with him. It’s always encouraging when great service is recognised. If you ever need anything else or want help optimising your connection further, we’re here for you.

Warm regards,
Webafrica Crew

Antwort von Webafrica

Vor 6 Tagen

Hi Christian.

Thank you for sharing your experience in detail. We truly understand the frustration this situation has caused, especially given the impact on your ability to work and the breakdown in communication you’ve described.

For clarity, a cancellation confirmation SMS was sent on 13 April, confirming the instruction was received and processed on our side. At present, the Frogfoot line status is showing as Inactive.
We also want to confirm that we have already escalated your case to the team who manage all line release requests directly with the network provider. They are currently reviewing your request and will provide an update as soon as the release status has been confirmed and actioned.

We understand how important it is to have certainty and timelines in a situation like this, and we are actively pushing for an expedited resolution with the relevant parties.

Warm regards,
Webafrica Crew

Antwort von Webafrica

14. Apr. 2026

Morning Heinrich,

Thank you so much for sharing this; it really means a lot.

We’re glad to hear that once you were connected, the support you received was fast, professional, and knowledgeable. That’s exactly the experience we aim to deliver every time. A big shoutout to Jean-Pierre D for getting you up and running so quickly after your move. We’ll be sure to pass this on.

We also appreciate the honest note on waiting times. That’s something we’re continuously working on to make sure you get the same great support, just faster.

Warm regards,
Webafrica Crew

Antwort von Webafrica

13. Apr. 2026

Hello Rosemary.

We hear how upsetting this has been, especially being offline since 9 April after the ONT swap and then not getting the service back up. After 13 years with us, you should feel supported, not left without answers, so we completely understand why this has pushed you to consider cancelling.

We’ve escalated your case to our Retentions team, who will review your account, the ONT upgrade impact, and the outage end-to-end, then contact you directly to guide the next steps and get this resolved as quickly as possible.

While this is being prioritised, a few quick checks can help:
Power cycle the ONT and router (off for 30 seconds, then back on)
Confirm all fibre cables are securely connected and not loose
Check if the ONT lights (PON/LOS) are stable; flashing red usually indicates a line issue
Try connecting via Ethernet to rule out WiFi

Your experience, especially around communication and downtime after the upgrade, is being taken seriously and shared with the relevant teams. We want to get you back online and restore your confidence in the service.

Warm regards,
Webafrica Crew

Antwort von Webafrica

13. Apr. 2026

Hi Rivaash,

We hear your frustration, and you’re absolutely right to expect clear communication, timely delivery, and accurate billing, especially for a simple line move. This experience is not what we stand for, and we appreciate you bringing it to our attention. We are here for you.

To get this properly investigated and resolved, kindly email customer-reviews@webafrica.com
, including the review info, a link or image, and your registered Webafrica email address. Once we’ve received all the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.

We’re committed to getting clarity on your order, addressing the delays, and ensuring the right outcome for you.

Warm regards,
Webafrica Crew

Antwort von Webafrica

13. Apr. 2026

Hi Nanette,

This is amazing to hear, thank you so much for sharing it with us! We’re absolutely thrilled that JP Du Toit was able to step in and make such a meaningful difference. That kind of support is exactly what we aim for.

We’ll be sure to pass your kind words directly to him and the team. It truly means a lot.

If there’s ever anything else you need, we’re always here for you.


Warm regards,
Webafrica Crew

Antwort von Webafrica

10. Apr. 2026

Hi Victor.

Thank you for sharing your experience with us. We really appreciate your honest feedback. It’s great to hear that when challenges do come up, there are agents who can step in and resolve things quickly for you. That’s exactly the kind of support we aim to deliver consistently.

We also take note of the billing challenges you’ve experienced. Feedback like this is incredibly valuable as it helps us identify where we can improve the journey and make things smoother and more transparent for you going forward.

We’re also glad to hear you’re happy with Vuma as your network provider. A stable infrastructure paired with responsive support is key to a great experience, and we’re committed to strengthening both sides of that journey.

Thanks again for taking the time to share your thoughts; it genuinely helps us do better.

Warm regards,
Webafrica Crew

Antwort von Webafrica

10. Apr. 2026

Hello Mark .

Thanks for sharing this with us. We can understand how frustrating buffering can be, especially when your speeds aren’t quite where you expect them to be. Let’s help you get the best possible performance from your line.

It’s worth noting that speeds are typically delivered on a “best effort” basis, and a slight variance from your package (like 60/30 vs 52/27) can happen due to factors like network overhead, peak-time traffic, or how your devices are connected. That said, buffering shouldn’t be a constant experience, so here are a few practical tips to help improve performance:

1. Use a wired connection where possible
Connecting directly to your router with a LAN cable gives the most stable and accurate speeds, as WiFi can be affected by distance, walls, and interference.

2. Check your router placement
Keep your router in an open, central area of your home. Avoid placing it near thick walls, metal objects, or electronics that can interfere with the signal. This helps your WiFi distribute more evenly.

3. Restart your devices regularly
A quick restart of your router and fibre box can refresh your connection session and clear any minor glitches that may be affecting speed.

4. Limit the number of connected devices
Multiple devices streaming or downloading at the same time can split your bandwidth, which may lead to buffering.

5. Run a speed test correctly
Test using a wired connection, with no other devices using the network, to get a true reflection of your line speed.

If you’re still experiencing issues after trying the above, we’d love to take a closer look for you. You can easily connect with one of our tech support agents via the Webafrica App, and we’ll run checks on your line and help optimise your setup further.

We’re always here and eager to assist you in getting the smooth, reliable experience you signed up for.

Warm regards,
The Webafrica Crew

Antwort von Webafrica

9. Apr. 2026

Morning Engela.

Thank you for bringing this to our attention. We completely understand how frustrating it must be to have paid the once-off fee for your new service and yet not receive the modem or any contact to get things activated. That’s certainly not the smooth start we want for our first-time customers.

To assist you properly and provide clear feedback on your order status and next steps, we’ll need to securely access your account and order details. Please email us at customer-reviews@webafrica.com with:

Your review details or a screenshot
Your registered Webafrica email address

Once we have this information, our team will review everything thoroughly and get back to you promptly with updates and the actions needed to get your service activated without further delay.

Warm regards,
The Webafrica Crew

Antwort von Webafrica

9. Apr. 2026

HI Gerswine.

This is such a great turnaround to hear about, especially after the two weeks you spent being passed between departments and trying to get things sorted. That kind of back-and-forth can really wear you down, so it’s brilliant that Jean-Pierre D, Nolitha F, and Zimi K stepped in when it mattered most and turned the experience around for you.

The way you’ve described their patience, empathy, and willingness to really help is exactly the kind of support we want every customer to receive from the start. We’ll make sure your feedback is shared with them and their team. It’s recognition like this that reinforces what great service looks like.

If everything is now up and running, you can also use the Webafrica App to keep track of your connection, manage your service, and avoid having to jump between channels in the future. It’s a handy way to stay in control: https://bit.ly/41VSThq

Warm regards,
Webafrica Crew

Antwort von Webafrica

8. Apr. 2026

Hi Sharon

We understand how disappointing this has been, especially after receiving your router and still not being connected, along with inconsistent feedback across support channels. That’s not the smooth experience we want for you.

We’ve reached out directly to the team handling all Vumatel service activations. We can also see that one of our agents assisted you yesterday (Ref#WA2269899) and started addressing your query.

To move things forward, we’ve logged an urgent follow-up with the Vumatel activations team. They will review your order and email you with an activation update and next steps ASAP.

If you need anything further in the meantime, please feel free to send us a message, we’re here to help and will make sure you’re supported through to activation.

Warm regards,
Webafrica Crew

Antwort von Webafrica

8. Apr. 2026

Hi Vanessa.

This is so great to hear, thank you for sharing! We’re thrilled that your entire connection journey, from signup to setup, felt smooth and well-supported. It’s exactly the kind of seamless experience we aim to deliver.

We’ll be sure to share your kind words with the team; they’ll really appreciate it.

If you ever need anything else, feel free to pop us a private message; we’re always here to help.

Warm regards,
Webafrica Crew

Antwort von Webafrica

7. Apr. 2026

Hi Johan.

We completely understand how frustrating this experience has been, especially with repeated issues and delays on what should have been a simple line switch. Waiting additional days for activation in this situation is far from ideal.

We can see that our agents connected with you earlier today and are assisting you directly (Ref#WA2266645). Your case is being actively handled, and the team is working to move things forward as quickly as possible.

Warm regards,
Webafrica Crew

Antwort von Webafrica

7. Apr. 2026

Hi Ashnee.

We completely understand how frustrating this experience has been, especially with conflicting information and unhelpful interactions. Being misinformed about moving home fees and not reaching a manager promptly is not the level of service we aim to provide.

We see that one of our agents connected with you via WhatsApp chat earlier this morning (Chat ref#12546447) to review your billing and work out the best way forward. They will ensure you receive the support you need directly, and your case is being prioritised to resolve the issue quickly.

Warm regards,
Webafrica Crew

Antwort von Webafrica

7. Apr. 2026

Hey Storm.

This is a deeply frustrating experience to go through, especially after upgrading your package and still receiving speeds as low as 5Mbps. On top of that, the interaction you’ve described with support is not acceptable, and we take this very seriously, particularly where professionalism and conduct are concerned.

Let’s break this into the two key areas so we can move it forward properly:

1. Speed not matching your 40Mbps upgrade
Consistently receiving 5Mbps after an upgrade points to a clear performance issue that needs proper investigation, whether it’s line configuration, network profile, or router-related. The brief improvement you experienced suggests the line can perform correctly, but something is not holding stable.

2. Support interaction and ISPA concern
Your experience with the agent, especially if communication came across as aggressive or unprofessional, is not aligned with the standards we hold ourselves to, or those expected under the ISPA Code of Conduct. The fact that you have screenshots is important, and this will be formally reviewed.

We’re taking full ownership of this and will ensure the following happens:

Your line and speed profile are reviewed end to end by the relevant technical team
The support interaction is escalated for internal review based on your evidence
Your request for a pro-rata credit and cancellation consideration is assessed fairly once the service review is complete

To help strengthen your case and speed things up, please include the following when we connect:

Your speed test screenshots (ideally both WiFi and wired, if possible)
The timestamps of when the issue occurs
The chat screenshots with the agent

A quick tip while this is being reviewed: if possible, run a wired speed test directly from the router. This helps isolate whether the issue is WiFi-related or line-related, which can significantly speed up resolution.

We want to resolve this properly and transparently, without you needing to escalate externally.

We’d really appreciate the chance to assist further. Email customer-reviews@webafrica.com
with the review details, the link or screenshot, and your registered email address so we can securely confirm your information. We do our best to respond promptly, with a general response time of up to 24 hours after receiving all required details.

Warm regards,
Webafrica Crew

Antwort von Webafrica

7. Apr. 2026

Hey Nomalanga

We completely understand where you’re coming from. Being without a connection for days, especially across an entire area from Friday through to Sunday, is incredibly disruptive. When you’re paying for a monthly service, extended downtime like this can feel unfair, particularly when it impacts your day-to-day life or work.

Situations like this are usually linked to a network-level outage affecting the area, which is managed by the fibre network provider. That said, it should never feel like you’re left in the dark or carrying the loss on your side. Clear communication and proper follow-through are just as important as restoring the connection itself.

We want to make sure this is properly addressed for you:

The outage needs to be fully reviewed and confirmed as resolved
You should receive clear feedback on what caused the issue and how it was handled

As a quick tip going forward, when there’s a widespread outage, checking your Webafrica app or portal can sometimes give you faster visibility on known network issues in your area, without needing to wait in a queue.

We’re here to make sure this is followed through properly and fairly.

We’d really appreciate the chance to assist further. Email customer-reviews@webafrica.com
with the review details, the link or screenshot, and your registered email address so we can securely confirm your information. We do our best to respond promptly, with a general response time of up to 24 hours after receiving all required details.

Warm regards,
Webafrica Crew