My wee dog Roxy unfortunately had an accident 2 weeks after I joined PD Insurance The claim process was all online, simple and I was refunded that same day! A month down the track she jumped off the f... Mehr ansehen
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Das sagen Bewerter
PD Pet Insurance can safely add Best Pet Insurance to their name There response times and claim settlement times are very quick Our little dog was operated on yesterday and today I sent thru the cl... Mehr ansehen
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My dog Layla was advisor go to PetRehab for her very bad arthritis in her hind leg. Contacted PD pet insurance to see if she was covered. Mallory the insurance claims officer said she’d ring my ve... Mehr ansehen
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Once again, PD Pet Insurance didn’t disappoint. We’ve have our dog insured with them for over seven years, and this week he needed major surgery costing several thousand dollars. The refund was in our... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Irresistible Pet Insurance. PD Insurance is a local pet insurance specialist that's 100% committed to protecting you from the unnecessary shock of a hefty vet bill. If you’re looking for low cost, high value pet insurance, you’ve arrived at the right place. Compare pet insurance plans with us. PD Insurance has everything you need to safeguard your beloved dog and/or cat. We offer three simple plans so you can easily choose the best option for you, your pet and your budget…
Kontaktinformationen
PD Insurance House, 5-7 Byron Avenue, PO Box 33540, Takapuna, 0740, Auckland, Neuseeland
- 0800 738 467
- contactus@pd.co.nz
- pd.co.nz
4,5
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142 Bewertungen
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Not an accident??????
My dog went to after hours after getting through our baby gate and getting the lid off her biscuits she consumed a whole lot so I had to get her stomach flushed out.
PD insurance claim that this is not an accident therefore will not pay out???
It blows my mind that they can get away with this and I would not recommend you take out pet insurance with them . I’m very angry.
2. August 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Jessica, we are hoping your dog is recovering well after the incident with the biscuits and one of the claims team is happy to further explain why this is not covered, in summary under pet insurance policies, an "accident" typically refers to sudden, unexpected events that result in physical harm. Overeating, even if unintended, doesn't fall under this definition. We genuinely care about the well-being of your pet and are here to support you in any other way we can, please connect with the team on contactus@pd.co.nz
Regards Michelle
Very disappointed with them when comes…
Very disappointed with them when comes to a claim!
31. August 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Jack,
We greatly value your feedback and want to ensure that our claims service meets your expectations. Could you please provide me with your policy number and pet information? This will allow me to promptly investigate the matter.
Thank you for reaching out, please send to
Contactus@pd.co.nz
Best regards,
Michelle
COO
We have been with PD for 3 years now
We have been with PD for 3 years now. Definitely love their services. My basset hound had an skin allergy and ears infection recently. So after 2 visits with the Vet we just email the team for a claim. We just get clinical reports and send off our invoices, they accessed the claim super fast, after 2 days money are already shown in our bank. Thank you PD, and we will definitely stay with PD for long long term 👍
28. August 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Thank you so much for your kind words! We're stoked to hear that you've had a positive experience with us over the past three years. It's our top priority to support our customers and their beloved pets, like your basset hound, during their times of need. We're thrilled to know that our claims process met your expectations. Here's to many more years of ensuring the well-being of your furry family member! Thank you for choosing PD, and we look forward to serving you for the long term.
Woof Woof, Michelle COO pd.co.nz 😊
Beware of hidden and unreasonable clauses
We changed to PD from PetPlan when we purchased 2 new cats and 1 dog. Everything seemed straight forward when signing up and I thought PD sounded like it cared a bit more than some others so we gave them a go, but man I'm kicking myself now.
We had 2 operations on our dogs eyes that our old provider and plenty of other providers cover, but good old PD had what I consider a hidden clause (clearly in the agreement, but nestled down in pages of other waffle) and was the only single operation that wasn't covered by our policy so you would of thought they would point that out as being something we needed to be aware of..........nope.
So their tag like of 'If something happens to your fur baby, the last thing you want is to be left wondering whether you can afford medical care' was a total joke as just when we needed them they walked away.
3. August 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Fraser, thanks for sharing your experience with us regarding claim experience. We understand that you are disappointed that this condition was not accepted regarding the specific clause related to your dog's eye operations.
We apologise for any confusion or frustration this may have caused. It is important to note that certain conditions, especially those specific to certain breeds, may come with limitations or exclusions in pet insurance policies. While we strive to provide comprehensive coverage, it is crucial for customers to carefully review their policy documents to fully understand the coverage and any specific conditions that may apply.
We appreciate your feedback and please do not hesitate to reach out to our customer support team directly to discuss this matter further.
Best regards,
Michelle COO pd.co.nz
These guys actually care about our dog
My sister recently insured her dog with these guys and they’ve been amazing. The support staff in the phone are lovely and they really seem to care about animal wellbeing. Highly recommend.
20. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Dear Dan, thanks so much for your fantastic five-star rating, we truly appreciate your kind words and we're thrilled to hear that your sister and her fur baby is insured with us. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again in the future.
Warm regards,
Michelle COO www.pd.co.nz
Don’t expect to be covered for an…
Don’t expect to be covered for an accident, they class any further implications from that accident as illness and won’t cover you for any vet charges for the treatment resulting from the ACCIDENT very disappointed and won’t recommend at all
8. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Dear Andrew,
Thank you for your feedback, we appreciate your input and take it seriously as we strive to improve our services. We apologise for any inconvenience or frustration you may have experienced and do have an internal claims review process if you believe the wrong decision was made on your claim. We genuinely value your feedback and would love the opportunity to make things right. Please reach out to our customer support team at contactus@pd.co.nz so we can address your concerns directly. Thank you again for sharing your thoughts, and we hope to have the chance to provide you with the exceptional service we strive to deliver.
Warm regards,
Michelle Le Long
COO PD NZ
Extremely easy to buy policy for my fur…
Extremely easy to buy policy for my fur baby!
Recommended!
8. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Ashish thanks for the 5 stars and welcome to the PD family, don't forget to activate your portal in case you need our help with your fur baby! Warm regards Michelle
To expensive
To expensive and the lower the excess the higher cost where spca has a zero excess and is only $36 to 48 a month
Where you are $92
18. April 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Titan many thanks for your feedback, whilst I am unable to comment on others products in market, we pay 100% of claim less excess against the claim/plan limit which will have an impact on the premium we charge, so rest assured the most you have to pay is simply our excess with PD. Thanks again for the feedback. Regards Michelle
Don't bother
At first it was easy to sign up & now when trying to claim and use my policy, it has become very difficult. The lack of response to my emails and the wait (around 4 weeks) to get a response is not what I had signed up for. I have received the same tempated email asking for more information to which I have provided. Please get back to me about my claim!
Unfortunately, I will be changing providers as you have not met the basic expectations of a company - providing the service that you have advertised.
I had a feeling that this was too good to be true. Time to spread some awareness about the poor customer experience.
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Kelvin - thank you for your feedback and again we're sorry for any difficulties during your claim process. We are happy that the cause was identified and your claim was settled, and hopefully the quick action taken helped improve your experience overall.
Worst insurance company
Worst insurance company, doesn’t even deserve a 1 star!!
Our dog had an allergic reaction to a worming tablet, and firstly the company argued that we were 5 hours off meeting the waiting period criteria. I noted that they had actually mucked up our “annual policy” timing as our cover was 1 day short, and if this had started at the correct time we would’ve been covered. They agreed with the muck up and said they didn’t know what happens (but still refused to cover us!!).
Then they said the worming tablet may qualify as an allergy and be covered, to which they followed up to decline the claim based on an allergic reaction to a worming tablet being “ingestion of a foreign object.” We have gone back with evidence that medicine cannot be deemed a "foreign object", with which the company responded to say even if it was an allergy, it would be an illness and have a 21 day waiting period applied. Despite being told over the phone that an allergy would be considered an "accident" and hence, no waiting period applied and our claim would be accepted.
This company will do anything in its power to not have to pay out. Do not fall for the positive reviews like we did. Would not recommend
21. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Sophie - we just wanted to follow up and say thank you again for your feedback, and we hope the claim has now been handled to your satisfaction. We truly value the opinions of our customers and are always looking for ways to improve our service.
Absolutely amazing insurance company
Absolutely amazing insurance company. Submitted a claim for our little pooch yesterday via the portal and paid today! Thank you, once again for the great service. Can definitely recommend them.
13. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Ria, thanks for the pawsome feedback, and hoping your little pooch is now back to full 100%! Regards Michelle
They advertise claims paid out for…
They advertise claims paid out for valid claims within 2 days. Complete lie. Never had a claim paid out in that time frame. Usually takes minimum of 2 weeks closer to 4 weeks and that is after numerous phone calls. And dont bother emailing, they dont answer. Ever. Always the same excuse, we are short staffed.
30. November 2022
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Thank you so much for taking the time to share your experience we make every effort to settle our claims super fast, and I'm so sorry this has not been your experience this time. Many thanks Michelle
Excellent service until the end!
Recently lost my fur baby Simba, he got really sick over a year ago, lots of vet visits and specialist care over the last year. PD made the whole thing so easy for us. Quick and easy claim process, staff was so professional and truly caring. Stayed with us right till the end. Even sent us a beautiful sympathy card with chocolates. Beautiful words, brought tears to my eyes! Really worth the premium we paid, honestly would have been happy to pay a lot more for the outstanding service! Have been recommending to all our mates. Highly recommend! Truely caring wonderful pet loving team. Won’t think twice to come back to you when we are ready for our next fur baby! Thank you for everything! Wish you all the very best!
4. November 2022
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Nadi, thank you so much for taking the time to write about your experience, losing a loved pet we see it as not different to losing a family member, they are a huge treasured part of your memories and life and time is needed to grieve! Take care, Michelle and the PD Team!
Fast prompt efficient service
23. September 2022
Antwort von PD Insurance
Hey Zara, Thanks also for your kind words and giving us 5 stars. I’m glad we were able to make your day!
So quick to pay the claim :)
15. September 2022
Antwort von PD Insurance
Hey Lucy, Have a pawsome day, and thanks for the review!
Antwort von PD Insurance
Hey Lisa, Our goal is to provide our members with Soft landings at claims time, and I’m ecstatic that we were able to make it happen for you here.
Antwort von PD Insurance
Hey Nick, Thank you for taking the time to review us! I’m sure that our claims team will be thrilled to hear this.
PD Insurance team are great the…
PD Insurance team are great the communication is great and fast :) I am very happy with the service.
30. Oktober 2022
Antwort von PD Insurance
Hi Adriana, Thank you for taking the time to review us! I’m sure that our claims team will be thrilled to hear this.
Great to do quick and easy online
6. September 2022
Antwort von PD Insurance
Hey Kelly, We’re always improving our service, so I encourage you to come back and check us out again soon to see what’s new!
Antwort von PD Insurance
Hey Ian, Wow – thanks for your furtastic remarks!
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