My wee dog Roxy unfortunately had an accident 2 weeks after I joined PD Insurance The claim process was all online, simple and I was refunded that same day! A month down the track she jumped off the f... Mehr ansehen
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PD Pet Insurance can safely add Best Pet Insurance to their name There response times and claim settlement times are very quick Our little dog was operated on yesterday and today I sent thru the cl... Mehr ansehen
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My dog Layla was advisor go to PetRehab for her very bad arthritis in her hind leg. Contacted PD pet insurance to see if she was covered. Mallory the insurance claims officer said she’d ring my ve... Mehr ansehen
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Once again, PD Pet Insurance didn’t disappoint. We’ve have our dog insured with them for over seven years, and this week he needed major surgery costing several thousand dollars. The refund was in our... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Irresistible Pet Insurance. PD Insurance is a local pet insurance specialist that's 100% committed to protecting you from the unnecessary shock of a hefty vet bill. If you’re looking for low cost, high value pet insurance, you’ve arrived at the right place. Compare pet insurance plans with us. PD Insurance has everything you need to safeguard your beloved dog and/or cat. We offer three simple plans so you can easily choose the best option for you, your pet and your budget…
Kontaktinformationen
PD Insurance House, 5-7 Byron Avenue, PO Box 33540, Takapuna, 0740, Auckland, Neuseeland
- 0800 738 467
- contactus@pd.co.nz
- pd.co.nz
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My claim was approved and paid into my…
My claim was approved and paid into my account within a couple of hours. Can’t ask for more than that!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Wow — now that’s what we love to hear! 🐾💨
We know when your pet needs care, the last thing you want is to wait around, so we’re thrilled your claim was sorted so quickly. Give your furry friend an extra pat from us — they’re clearly in very good hands!
Thanks so much for sharing your experience 💙
With kind regards Michelle COO
Easy, efficient same day claim process
My wee dog Roxy unfortunately had an accident 2 weeks after I joined PD Insurance The claim process was all online, simple and I was refunded that same day! A month down the track she jumped off the furniture and re injured her leg, same great fast and efficient service. Unfortunately it turned out that Roxy was becoming paralysed due to a tumour in her nerve plexus and we had to get her put down as she was unable to walk and had no quality of life and PD even covered the cost of the euthanasia and were super sensitive during the process. If I could give 6 stars I would! Highly recommend.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Thank you so much for sharing Roxy’s story with us 💙🐾
We’re so glad we could be there to support you through everything — from those early claims right through to such a difficult and emotional time. Saying goodbye to a much-loved pet is never easy, and it means a lot to know our team was able to handle things with care and sensitivity when you needed it most.
Roxy was clearly very loved, and we’re honoured to have played a small part in her journey. Thank you again for your kind words and recommendation — it truly means the world to us 🤍
With kind regards Michelle COO
Have not needed to make a claim yet
Have not needed to make a claim yet, but I called up to update details and I spoke to Amy on the phone (24/11/25). She was friendly, knowledgeable and a pleasure to speak to! Thank you for the great service!
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Thanks so much for your lovely feedback! 💙
We’re so glad to hear Amy made such a great impression — we’ll be sure to pass this on to her 😊 Friendly, helpful service is exactly what we aim for, even for the little things like updating details.
And while we hope you never need to claim, it’s great to know you feel well looked after in the meantime! 🐾
With kind regards Michelle COO
AMAZING
PD Pet Insurance can safely add Best Pet Insurance to their name
There response times and claim settlement times are very quick
Our little dog was operated on yesterday and today I sent thru the claim and its already been settled and the funds will appear in my account in the next 2-3 day Thanks PD Pet our little Crumble is well on the road to recovery.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Allan, we’re so happy to hear little Crumble is doing better! 🐶
Thank you for taking the time to share your kind words — it means the world to our team (and makes our tails wag!). We know how stressful it can be when a fur baby needs surgery, so we’re thrilled we could make things a bit easier for you. Give Crumble a gentle cuddle from all of us at PD Pet Insurance! 🐾
Supa quick refunds
My dog needs a regular allergy injection, and PD Insurance always pays super quick. e.g Last week had a vet appointment at 9.15 am, lodged the claim at 11.30 am (along with receipt and clinic notes) and the refund was in my bank by 3.30. Can't get better than that! Highly recommend them, they are lovely to deal with.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Wendy, Wow, that’s faster than most dogs can chase a tennis ball 🎾🐾 Love hearing stories like this – thanks for sharing, and that how we like to roll, I'll pass this pawsome feedback to our Claims team, thanks so much Michelle & the Pd team XX
Unreal service
Unreal service. Our cat was hit by a car, so it was a stressful time. Once I submitted the claim it was approved and paid the same day. The follow up appointments were also approved and paid the same day. Amazing!
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Oh Hayley, we’re sending the biggest virtual cuddles to your brave kitty! 🐾 Getting hit by a car is scary stuff, so we’re extra glad we could take one worry off your plate by getting those claims sorted straight away.
Thank you for trusting us with your fur family – speedy approvals are kind of our superpowers. Here’s to smoother days ahead.
Regards Michelle and the Pawsome PD Claims team
New Customer
Trish has been super helpful and made the process of signing up extremely easy and hassle free, excellent service!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Linda,
Thank you so much for your lovely feedback! We’re thrilled to hear that Trish made your sign-up experience easy and stress-free — she’ll be delighted to know her support made such a difference.
Here www.pd.co.nz we’re passionate about looking after pets and their people, so it’s wonderful to know you’ve felt that care from the start. We look forward to being there for you and your pet whenever you need us.
Warm regards,
Michelle & the Pawsome Pet Team 🐾
PD pet insurance has been nothing short…
PD pet insurance has been nothing short of phenomenal. An absolute financial lifeline in helping me give the best care for my Lab Mastiff cross Leilo! Claims are settled very quickly and any questions are answered quickly. I do not hesitate in telling anyone that will listen that if they have a fur baby PD is a no brainer. Special shout out this time around to Mallory who settled my latest claim, but I've found everyone on the other end of the phone really fantastic. Thankyou from jillayne and Leilo
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Jillayne,
Thank you so much for sharing this beautiful feedback. We’re over the moon to hear that PD has been such a support for you and Leilo — that’s exactly why we’re here. Your kind words about our claims process and team mean the world to us, and Mallory (along with the rest of the crew) will be thrilled to get this special shout out.
Please give Leilo some extra cuddles from all of us — we’re so glad to be part of your journey in giving her the very best care.
Warm regards,
MIchelle & the PD Claims Team 🐾💙
My dog Layla was advisor go to PetRehab…
My dog Layla was advisor go to PetRehab for her very bad arthritis in her hind leg. Contacted PD pet insurance to see if she was covered.
Mallory the insurance claims officer said she’d ring my vet to make sure it was not a previous medical issue. Within two hours she had got the answer from my vet. Then emailed me to say all would be covered including medications for pain.
Got an invoice and receipt from PetRehab and within four hours the insurance money was in our bank!
Amazing service …so friendly and helpful.
Thanks PD and Mallory, you’re fantastic 👏
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Judith,
Thank you so much for sharing Layla’s story – we’re thrilled to hear she’s getting the care she needs and that you had such a positive experience with us!
We know how tough it can be when our pets are unwell, and we’re proud Mallory was able to make the process fast, clear, and reassuring for you. We’ll be sure to pass on your kind words to her – she’ll be chuffed to hear she made a difference.
Wishing Layla all the best in her recovery from arthritis. We’re here anytime you need us.
Warm regards,
Michelle & the PD NZ Insurance Team 🐾
Misleading, Manipulative, and a Risk to Your Pet’s Wellbeing
Our experience with PD Insurance reflects a pattern of denial rooted in vague, discretionary policy language that obstructs responsible veterinary care.
Despite advertising coverage for retained deciduous teeth, claims are routinely denied due to a 180-day dental waiting period — effectively nullifying access to this benefit during the medically necessary timeframe (typically 5–7 months). The policy wording omits this clinical reality, rendering the benefit functionally unusable.
Premiums were increased without substantiated justification — in our case, a 50% rise attributed to general market forces, later walked back following dispute. This suggests the increase was neither necessary nor defensible.
Essential ear drops prescribed by our veterinarian to conservatively treat a fungal infection were rejected on the grounds that they fell under the catch-all exclusion for “ointments and other applications.” The wording is overbroad, encompassing nearly any topical product irrespective of substance classification or medical purpose.
The most concerning incident involved our senior dog’s eye consultation, neurological exam, and blood test. Despite being medically appropriate and undertaken to rule out treatable conditions, the claim was denied based on the insurer’s “inconclusive diagnosis” clause (Page 12). This clause appears designed to invalidate legitimate claims during the critical diagnostic phase of care — even in cases where no definitive treatment exists.
These examples show a troubling reliance on strategically ambiguous exclusions that allow the insurer to override clinical judgment. We strongly encourage any potential customer to scrutinise their policy wording, particularly the exclusions section, which is extensive, subjective, and in our view, written in bad faith.
We have terminated our policies and returned to a reputable provider. Based on our experience, PD Insurance functions more as a denial mechanism than a safety net.
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi TH,
We’re sorry to hear about your experience. As a regulated insurer, our policies and decisions are bound by the terms and conditions agreed upon at the time of purchase, and we assess all claims fairly and consistently under these terms.
We understand that insurance can feel complex — particularly when expectations don’t align with policy wording. That’s why we strongly encourage all current and potential customers to review the Policy Wording in detail and to reach out to us directly with any questions or concerns.
If you believe a decision was incorrect, we have a formal complaints and review process in place. Public forums unfortunately don’t allow us to discuss individual cases or provide the clarity and resolution we aim to offer through proper channels.
We welcome the opportunity to work through any concerns directly and fairly.
Kind regards,
The PD Insurance Team
Highly recommended
Once again, PD Pet Insurance didn’t disappoint. We’ve have our dog insured with them for over seven years, and this week he needed major surgery costing several thousand dollars. The refund was in our account the very next day. Fantastic service – couldn’t recommend them more!
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Wow — thank you Barbara so much for the pawsome feedback! 🐾 We’re thrilled to have been by your side for all these years and so glad we could help when it mattered most. Wishing your dog a smooth and speedy recovery — and lots of extra treats and cuddles! 💙
Disappointed
“I was disappointed to learn that my policy had been renewed a couple of years ago with changed terms for one of my cats — something I was not clearly made aware of. Although the change was mentioned in the fine print, I hadn’t realized it meant I would only be eligible for half the coverage I originally expected. While the claims payment was processed promptly, it unfortunately didn’t even cover a quarter of the actual expenses. A clearer notification of such significant policy changes would have been appreciated.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Debbie, thank you for taking the time to share your experience — we’re genuinely sorry to hear about your experience and can understand how frustrating it must have been to discover changes to your cat’s policy at claim time. Each year, we send out a renewal pack outlining any changes to terms or cover, and while these are detailed in the documentation, we understand it’s easy to miss important nuances if not reviewed closely. We aim to communicate clearly and transparently, and we truly regret that the policy updates weren’t more apparent to you at the time. That said, your feedback is invaluable — we’ll take it on board as we continue working to improve how we highlight updates. If there’s anything further, we can help clarify or support you with, please drop us an email on contactus@pd.co.nz.
Warmest regards
The PD Pet Insurance Team
Incredible insurance company
We got standard pet insurance for our cat. He developed a potassium-deficiency based illness out of nowhere and PD came to our rescue. Approved our claim within 24 hours and paid out within another 24 hours. Pepper is recovering steadily thanks to them enabling us to take him to the vet early and put him into hospitalisation.
Further to that, and the reason I wanted to write this review. They sent us a parcel with goodies for our cat to wish him a speedy recovery. So grateful to be with an insurance company that has a heart. ♥️
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Kiran, thank you so much for your beautiful message — it truly means the world to us! 💛 We’re so glad we could be there for Pepper when he needed help most, and it’s wonderful to hear he’s on the mend. Helping pet parents get the care their furry family members need quickly is exactly why we do what we do.
We’re also thrilled the little care package brought some extra cheer — Pepper absolutely deserves it. Sending him all our love for a smooth and steady recovery. 🐾💚
Purrs and Kisses,
The PD Pet Insurance Team
Amy is a star are sorting out Insurance…
Amy is a star are sorting out Insurance confusion
Fast Efficient and Freindly
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Rob, Thanks so much for the lovely feedback! We’re thrilled to hear Amy made your pet insurance journey smooth, fast, and friendly. We think she’s a star too, thanks for the pawsome feedback! #TeamPD #CustomerLove #NOPetsLeftBehind#
Smooth easy claims
Smooth easy claims. All money was in my account on the same day, once I gave them all the information needed. All emails were answered within 30 min. Amazing customer service.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Chanel! You’ve officially made our day! We’re so thrilled to hear your claim experience was as smooth as a happy pup's zoomies across the lawn! Fast payments, lightning-speed emails, and amazing customer service? That’s exactly what we aim for – and we’re stoked we nailed it for you. Thanks a million for the 5 stars ⭐⭐⭐⭐⭐ – we’ll wear them like a badge of honour!
Regards from the PD Insurance Team 💙
Absolutely great team
Absolutely great team, efficient, professional. Can't recommend the team that looked after my Marlee's case. THANKS
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Vicky, Thank you so much for the lovely feedback! We're thrilled to hear Marlee was in good hands 🐾💙 The team will be stoked to know their care and support made a difference.
Big hugs to Marlee from all of us!
The PD Insurance Team 🐶🙌
Hassle Free! PD Pet Insurance 5 stars!
I am on classic PD Pet insurance and my dog got very sicks over the weekend, submitted the claim online uploaded files and proof of payment and within 24 hours payment was made back into my account. Awesome service! Hassle free experience. Highly recommend!
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Janelle, Thanks so much for your kind words — we’re thrilled we could help when your pup needed it most 🐾💙 Fast, hassle-free claims are exactly what we aim for, so it’s great to hear we delivered! Wishing your dog a speedy recovery,
The PD Insurance Team 🐶
Helped me sooooo much with my girl…
Helped me sooooo much with my girl molly over the 5yrs I’ve been with them. Recently molly has been poorly but getting better, pdinsure covered and still cover all her meds and even sent me the cutest gift for molly as she was not feeling the best. 5* everyday from me and molly
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi George, We’re so glad we’ve been able to support you and sweet Molly over the past 5 years 💙 It means the world to hear she’s on the mend — and that her little gift brought a smile. Thanks for the 5 stars every day — right back at you both!
The PD Insurance Team
Hassle free
So impressed, I lodged a claim online on Saturday and the claim was accepted and paid into my account on Monday!
Hassle free and just what we need when having to ensure our accident prone furkids need treatment 😊
Thanks to Mackenzie for sorting this for us.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Rachel, Wow — now that’s the kind of weekend turnaround we love to see! We’re thrilled your claim was sorted quick-smart, and even happier to hear your furkid is getting the care they need without the stress 🐾💙
Mackenzie will be chuffed to get the shout-out — we’ll make sure he sees it!
Thanks so much for sharing your experience with us. We’ve got your back (and your pet’s paws) anytime. Warm wags and wishes, The PD Insurance Team
I have made my first claim with PD Pet…
I have made my first claim with PD Pet insurance and I have to say I'm really impressed, it was approved 2 hours after i sent it in. I'm so grateful I took this out when my boy was a pup, my vet bill wasn't too much but he needs further testing so I'm very grateful I have this. Money well spent, I highly recommend so easy to claim online too
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Amanda, that's pawsome news! 🐾 We're so glad your claim was as quick as a wag and a woof! Sending belly rubs to your pup and wishing him a speedy recovery. Thanks for trusting PD Pet Insurance – we're always here to lend a paw when you need us!
Regards the PD Claims team!
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