My wee dog Roxy unfortunately had an accident 2 weeks after I joined PD Insurance The claim process was all online, simple and I was refunded that same day! A month down the track she jumped off the f... Mehr ansehen
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Das sagen Bewerter
PD Pet Insurance can safely add Best Pet Insurance to their name There response times and claim settlement times are very quick Our little dog was operated on yesterday and today I sent thru the cl... Mehr ansehen
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My dog Layla was advisor go to PetRehab for her very bad arthritis in her hind leg. Contacted PD pet insurance to see if she was covered. Mallory the insurance claims officer said she’d ring my ve... Mehr ansehen
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Once again, PD Pet Insurance didn’t disappoint. We’ve have our dog insured with them for over seven years, and this week he needed major surgery costing several thousand dollars. The refund was in our... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Irresistible Pet Insurance. PD Insurance is a local pet insurance specialist that's 100% committed to protecting you from the unnecessary shock of a hefty vet bill. If you’re looking for low cost, high value pet insurance, you’ve arrived at the right place. Compare pet insurance plans with us. PD Insurance has everything you need to safeguard your beloved dog and/or cat. We offer three simple plans so you can easily choose the best option for you, your pet and your budget…
Kontaktinformationen
PD Insurance House, 5-7 Byron Avenue, PO Box 33540, Takapuna, 0740, Auckland, Neuseeland
- 0800 738 467
- contactus@pd.co.nz
- pd.co.nz
4,5
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142 Bewertungen
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Can’t rely on this pet insurer
I do not recommend this pet insurance provider. I’ve been with them for two years, and while I initially overlooked some issues, the experience this year has been extremely disappointing. My dog ingested a corn cob and required emergency treatment, which resulted in a $6,000 bill. While I was aware that the policy had a $2,000 limit for foreign body ingestion, I had no prior knowledge or experience to understand that this amount wouldn't be sufficient for such an emergency. I believe that pet insurance should have the customer’s back in situations like this, offering more comprehensive coverage to avoid overwhelming financial burdens. Instead, I was left with over $4,000 in expenses after the claim was processed. It feels as though I was trapped by the limitations of the policy without enough support or guidance from the company. I will be switching to an insurer that offers better coverage and ensures that pet owners can rely on them in times of need.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Lenise, thanks for sharing your feedback. We are sorry to hear about your disappointment and the challenges you faced during your dog’s emergency. It’s important for all customers to thoroughly review their policy entitlements and limits to ensure the coverage meets their needs, especially for unforeseen situations. Our team is always available to provide guidance and answer any questions regarding coverage details or policy features.
We understand that emergencies can be stressful, and we strive to support our customers as best we can within the scope of the selected policy. If you would like to discuss your experience further, please don’t hesitate to contact us directly at contactus@pd.co.nz and one of the team will look into this further.
Regards Michelle
Thanks so much to Mackenzie and her team
Thanks so much to Mackenzie from pd pet insurance.
One of the first times for me that an employee actually cared about my situation with my dog named Caeser.
Caeser is my 8 year old Labrador who was diagnosed with Stage 3 Cancer on New Years Eve 2024.
This news was devastating to me. The pain and stress was unbearable.
pd pet insurance has been outstanding with all my claims and it has limited the stress I’m going through.
I would recommend everyone to get insurance for their fur babies. Yes it can be financially hard, but in my situation it has been a blessing.
Id like to thank Mackenzie and her team at pd pet insurance.
Some of this best service I’ve ever received.
Thank you so much.
Alan ROBERTS
Christchurch
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Alan,
Thank you for sharing your story and kind words. We're so sorry to hear about Caesar's diagnosis, but we’re glad Mackenzie and the team could support you during such a tough time.
It means the world to know we’ve helped ease some of the stress for you and Caesar. We’ll pass your lovely feedback to Mackenzie and the pawsome claims team.
Sending love to you both,
Michelle and the PD Pet Insurance Team
Amazing experience
Name another insurance company that receives a claim on 30th December and pays it the very same day.
Or an insurance company that doesn’t increase our premiums at renewal even though they know they will make a loss due to monthly injections.
I can’t… but this is exactly what PD insurance are doing. It’s amazing and I can’t sing their praises enough.
Thank you.
30. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Kevin,
Wow, what an amazing review to kickstart the New Year—thank you! 🎉
We aim to be the insurance company you can’t help but rave about, so hearing your kind words means the world to us. Paying your claim the same day? That’s just how we roll—because when your pet needs us, we believe in delivering fast and fuss-free care.
Thanks again for your incredible feedback—we’re here whenever you need us (but hopefully not too often 😉).
Warm regards,
Michelle & the Pet loving PD Insurance Team
Super Fast & Efficient Service
I forwarded a claim for my dogs Vet visit at 10:21am and by 11:44am on the same day, Mallory had responded with an approval and confirmation of the payment amount.
This is such efficient and fast service, and I am very impressed!
Thank you so much for making life easier the week before Xmas!
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Rochelle,
Wow, you sure know how to make our day!
We’re thrilled you had such a “super fast and efficient” experience – Mallory is indeed a superstar, and I’ll be sure to pass on your kind words!
We know the week before Christmas can be ruff, so we’re glad we could make things a little easier for you and your pup. 🐶
Thanks for taking the time to share your feedback – it means the world to us. We’re always here to help keep tails wagging and your life a little simpler!
Wishing you and your furry friend a pawsome Christmas!
Michelle & the PD Insurance Team 🐾
Claim processed within 24hours
My dog had to have stitches along his chest after he ripped it chasing rabbits through a fence. Straight after the vet visit and receiving the treatment notes/ invoice, I put in a claim and the next day by midday the money was in my account and I had a confirmation email that my claim went through.
They are really good and make you feel reassured that you won’t be out of pocket with expensive vet bills
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Myron,
Thank you so much for sharing your experience! We’re thrilled to hear your claim was settled so quickly and that you felt supported during such a stressful time. Our aim is always to provide those soft landings when you and your fur baby need them the most. We know how important it is to get claims processed swiftly so you can focus on your pup’s recovery rather than worrying about the bill. We hope your dog is on the mend after his adventure through the fence – those rabbit chases can sure lead to some mischief! If you ever need us, we’re just a call or click away. Wishing you both plenty of happy, mischief-free moments ahead! 🐾
Warm regards,
Michelle and the team at PD Insurance!
Highly recommend PD
Highly recommend PD!
I have comprehensive cover for my cat, who had to get 2 teeth removed due to damage.
I’ve lodged the claim today at 7am, had an acknowledgment at 12pm, advised of cover at 1.30pm and money paid - excess into my account not long after.
Not sure what other company would be that prompt!
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Rachel,
Thank you so much for your glowing feedback! We’re absolutely thrilled to hear your claim experience was smooth and speedy, especially when your cat needed extra care.
At PD Insurance, our goal is always to provide a soft landing for you and your furry family members, making things easier when you need it most. It’s so great to know we’ve been able to meet your expectations.
We hope your cat is bouncing back well after their dental procedure! If there’s anything else we can do to help, please don’t hesitate to let us know.
Thanks again for choosing PD Insurance and for taking the time to share your kind words.
Warm regards,
Michelle
COO, PD Insurance
PD Pet Insurance is Exceptional
I recently had a remarkable experience with PD Insurance that I feel compelled to share.
When my beloved dog Harper became unwell, I was understandably worried and took her to the vet. After a thorough examination, it was determined that she needed to be admitted to hospital for treatment.
Navigating the stress of a pet in need is never easy, but with PD Insurance it made the financial aspect incredibly straightforward. After a two-day hospital stay and a hefty bill (nearly $1500), I submitted my claim online, and I was astounded by how quickly it was processed. Within just two hours, my claim was approved, and the payout was issued!
Thanks to PD, I could concentrate on Harpers health rather than the costs associated with her care. I highly recommend PD’s services to any pet owner looking for peace of mind. They truly stand out in the industry, and you won’t regret choosing them for your furry family member!
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Vanessa, Thank you for taking the time to share your remarkable experience with us—it truly means a lot! We’re so glad to hear that we could make things a little easier for you and Harper during such a stressful time.
At PD Insurance, our aim is always to provide a soft landing for our members, especially when their furry family members need extra care. It’s wonderful to know that our quick claims process allowed you to focus on Harper’s health without added financial worry.
We hope Harper is recovering well after her hospital stay and getting back to her usual self. If there’s ever anything else we can do to assist, please don’t hesitate to reach out.
Thank you again for trusting us with Harper’s care and for recommending our services to other pet parents—it means the world to us!
Warm regards,
Michelle
COO, PD Insurance
Quick and Easy
Quick and Easy
Our experience with PD pet insurance has been fantastic. 1 year old Lenny has already had 2 claims paid out in full (he has an appetite for slugbait) and we couldn't be happier with the service. Easy online claims process with the claim accepted within hours. Definitely helps to alleviate the stress of having a sick pet knowing the cost is taken care of.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Sarah, Thank you so much for sharing your experience! We’re delighted to hear that our claims process has been quick and stress-free for you and one-year-old Lenny (who clearly keeps life interesting!).
At PD Insurance, we’re all about providing a soft landing for our members during those unexpected moments, so you can focus on helping your furry friend feel better. It’s wonderful to know our service has made a difference and helped ease the stress of having a sick pet.
If there’s ever anything else we can do to support you and Lenny, please don’t hesitate to reach out. Thank you again for trusting us to care for your precious pup!
Warm regards,
Michelle
COO, PD Insurance
Took out accident cover for over one…
Took out accident cover for over one year. When our dog had an accident, the claim was declined. Very quick to take policy money each month but non-existent to help protect the health of your pet. PD Pet Insurance are the only ones benefiting from your bank account. Be WARNED: they are not the quality pet insurance they claim to be! Cancelled policy with immediate effect!
23. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Bruce,
We’re really sorry to hear you feel this way. We know how upsetting it can be when a claim doesn’t go as expected, especially during a stressful time for your pet. Every claim is assessed carefully against the policy terms, but we understand it can be frustrating if the outcome isn’t what you’d hoped. That’s why we have a review process in place — to make sure every decision is fair and transparent.
Wishing you and your dog all the best,
The PD Insurance Team
Excellent
I've had my cat insured with PD for the past four years. She was recently very sick and had a five-day stay at the vet with loads of tests and treatment needed. I lodged a claim with PD as soon as I made the payment as it was quite a sum (over $2000) and was quite nervous about having to wait. However, I received a reply from their claims consultant, Mallory, and had the money back in my account by the very next day. Honestly, very impressed and would highly recommend.
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Batool, Wow, thank you so much for the lovely feedback! We're purring with happiness to hear that your experience with us—and with Mallory—was so smooth! It’s always stressful when our fur babies are unwell, so we’re thrilled we could help get your claim sorted and that you had the funds back quickly.
We hope your cat is feeling much better now and back to their playful self! If they ever need us again (fingers crossed they don’t), we’ll be here, ready to jump into action.
Thanks again for recommending us, it means the world! 🐾
Regards Michelle and the Pet loving team at www.pd.co.nz
Best thing I have ever done
I have had a policy for Gampa-Blue (cat) and Gina-Jean's (dog) for 3 years now. I have NEVER ever battled with a single claim. It was the BEST thing I every did with insuring my fur-babies with them. (even better than getting married🤣). I email my claim at 3.00pm and by 6.00pm I have the money in my account. You CANNOT get any better than that!!!!
Thank you to all the staff for such WONDERFUL service. 💜 Regards Joy
21. September 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Joy,
Wow, thank you so much for your beautiful message! We're absolutely thrilled to hear that insuring Gampa-Blue and Gina-Jean with us has been such a positive experience for you. Your kind words about our service mean the world to us, and we’re so glad we could help make things a little easier for you and your fur-babies. We'll be sure to share your lovely feedback with the team—it'll definitely make their day! Thanks again for your continued trust and support. 💜
Warm regards,
Michelle
Excellent service
Mallory who i dealt with at PD Pet Insurance was amazing! Everything was sorted so quickly, very impressed! I would 100% recommend them to anyone looking for pet insurance!
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Mallory and that everything was handled so efficiently. Your recommendation means the world to us, and we’re glad we could help.
If there's anything more you need for your four-legged mate, please don't hesitate to reach out.
Paws up,
Michelle
Absolutely recommended!
Could not fault PD Insurance. Easy on-line claim experience, very quick acknowledgement, processing and payment of our claim. Very clear communication around what the reimbursement covered.
I have no hesitation at all to recommend them to pet owners and we will be using them for our new furry family member that will be joining us soon. Great job PD Insurance!
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Tracey,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our online claim process and communication. It's wonderful to know that you'd recommend us to other pet owners and that you'll continue to trust us with your new furry family member. We look forward to supporting you and your pets in the future!
Paws up, Michelle & the PD Insurance Team
PD Pet Insurance is Excellent
I have had a few claims unfortunately due to two very active dogs. The experience of my claims has been faultless. In most cases claims settled within day, I think the latest I’ve waited is a week. The process is straightforward and communications fantastic. I love the seamless process and the follow-up calls for longer problems to check on our dogs progress on the problem.
Continue doing what you are doing, I appreciate the awesome service and cover.
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Melissa,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our claims process and customer service. It's great to know that our team could provide that Soft Landing when you needed it most. We'll continue working hard to provide you with the same level of excellent service. Give your dogs a pat from us!
Regards
Michelle & the PD Pet Team!
Highly recommend PD Pet Insurance
Highly recommend PD Pet Insurance, NZ. We've made three claims in the last three years, each claim was been paid out within 24 hours. Excellent communication, friendly professional customer service and easy to use online account. Definitely 5 stars from me.
26. August 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Hazel, thank you so much for your kind words and recommendation! We're thrilled to hear that you've had a positive experience with PD Pet Insurance NZ. It's great to know that our fast claim processing, excellent communication, and easy-to-use online account have made a difference for you. We appreciate your trust in us and look forward to continuing to provide you and your pet with the best service possible. Definitely 5 stars from us to you as well! Regards Michelle
Not happy
The last two times we’ve made claims, the claim has included multiple vet visits and invoices, amounting to large sums of money. Both times we’ve had to chase the PD team multiple times to get them to actually pay the proper amount back, as they’ve only paid one invoice (this time they said via email ‘we are happy to let you know that your claim has been accepted’ and paid me back $27), when the total amount actually came to over 5k - money I didn’t have and really needed repaid with urgency. It took around three months to get my money back the first time, and this time we’re up to weeks. It takes a lot to get everything together to send to them, and I don’t have time on top of all the stress of trying to look after a very sick animal and work full time, to have to keep following up and re-explaining the issue to every new person who answers the phone.
If PD fixed their website so that the ‘add more to this claim’ function actually worked, it would be a lot easier to manage a claim from both ends. I don’t like leaving negative feedback, and have stayed with this company even after the first experience a year ago, but feedback is the only way people know what’s going on and hopefully this will give them an opportunity to change things.
17. April 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi there,
Thank you for taking the time to share your experience — we’re genuinely sorry to hear how stressful this has been for you, especially when juggling a sick pet and everyday responsibilities.
We completely understand how frustrating it is to wait for reimbursement, particularly when dealing with multiple invoices and urgent costs. You're right — it shouldn't feel like a full-time job to manage a claim, and we’re sorry the process added to an already difficult time.
Your feedback about delays, follow-ups, and our online platform is being taken seriously. We’re actively working on improvements to both our systems and communications so claims are clearer, faster, and easier for everyone to manage — especially when it matters most.
If you haven’t already, please feel free to reach out to our team directly so we can ensure everything for your current claim is progressing as it should. We'd really like the chance to make this right.
Kind regards,
The PD Insurance Team
Refused to pay.
Covered for ingesting foreign object.
Vet diagnosis dietary indiscretion.
A very clear definition of dietary indiscretion is swallowing foreign object.
PD did not pay
9. März 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi Michelle, thanks for your feedback, and we’re sorry to hear about your concerns with your claim. We aim to ensure all our policyholders receive clear and supportive guidance through their claims process. Please reach out to us at claims@pd.co.nz for a thorough review of your case. We're here to reassess and clarify any issues, ensuring your satisfaction with the resolution. Looking forward to assisting you.
Regards Michelle COO
Excellent Customer Service
My claim was dealt with very quickly with same day turnaround. The staff member I dealt with (Nomathemba Malgas) was personable and very informative. They were able to answer all of my questions and even called me back to update me on the status of my claim. Excellent customer service : - )
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey there! Thanks a ton for the paws-itively wonderful feedback. We're over the moon to hear that our team lived up to our promise to you. How's your four-legged buddy doing now? Hoping they're back to their playful self!
Trustworthy and reliable and honest both company and staff
I have just signed both my dogs to PD insurance after a very unpleasant and expensive experience with another well known pet insurance company. Luckily I was able to change and I had PD insurance recommended to me by several other people. I can't praise the customer support team enough. It was a truly incredible experience, very knowledgeable and transparent advice and walking me through the process and just there for me 24/7. My first contact was with Trish who is an incredible ambassador for this company. My policy is very clear and concise and easy to understand that is a breathe of fresh air. The company itself has amazing transparency of all it's legal and regulatory compliance and is intended to make their customers lives so much easier and I have a great feeling of security that I didn't with my previous insurance company. I would absolutely recommend this company to any pet owners who are trying to navigate the tricky situation of insurance. Well done.
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hi there, Welcome to the PD Insurance family, and a big shout-out to your furry friends! 🐾 We're thrilled to hear about your smooth transition to us, especially after your previous experiences. Big thanks to Trish and our support team for guiding you with transparency and knowledge.
It's music to our ears that our clear and concise policies have made things easier for you. We're all about offering peace of mind and top-notch service to pet parents like you.
Thank you for recommending us to other pet owners. We're delighted to have you with us and look forward to ensuring a secure and happy future for you and your pets!
Kind regards Michelle & the PD Insurance Team 🐕🐈✨
Shout out to Shani
Shout out to Shani, she called me today as I hadn't replied to the email. Pup and our dog sorted for cover. Easy process. She also explained it all so good and easy to understand.
Happy dog mum here and will definitely recommend ❤️💙💜
19. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von PD Insurance
Hey Karleena! 🌟 Absolutely thrilled to hear Shani took good care of you and your pups 🐶. It's all part of our 'No Pet Left Behind' service promise to ensure every pet gets the cover they need. We'll definitely give Shani, our puppy star 🌟, a high paw for her excellent service! Thanks for your kind words and recommendation ❤️💙💜. We're super happy to have you in our pet-loving community. Cheers, Michelle 🐾
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