Friendly and helpful customer service. Shout outs to Dalia (Hendon branch) and Mark (Shepherd’s Bush branch) who sorted me out and made sure I had everything I needed before starting my first journey

I would strongly advise others to think twice before renting from otto car.

My experience with their customer service has been extremely disappointing. Communication is poor, and it feels like they simply don’t care once you’ve signed the agreement. Any issues or concerns are either ignored or handled in a very unhelpful way.

Financially, it’s also not worth it. You end up paying a significant amount, and the return just doesn’t justify the cost. Instead of feeling supported, you’re left feeling stuck and frustrated.

Overall, the experience has been stressful enough that I’m seriously considering returning the car altogether. That says a lot about how unsatisfactory this has been.

If you’re considering renting from Autocar, be prepared for a lack of support and a potentially costly experience.

Very friendly and cordial. Reuben helped me to make the right decisions and he helped me all the way till the end.

Shockingly poor service. I booked a vehicle online on Monday, having been told that it is a 48 hour service. Today (Thursday) I have no idea where the vehicle is and when it will be ready, despite multiple calls to the company. It seems the staff have no more information than I have and all they can say is that I just have to wait for a call to tell me when the vehicle will be ready, which is completely unacceptable. So I have cancelled and will take my business elsewhere.

Incidentally, it is a mystery to me how this company has such a high rating here!

used them three time in different years. Straighforward contracts and vehicles were given in good conditions.

Thank you Ashedh, very helpful and professional.

Very good service

My enquiry wasn't resolved, otto car charged me £25 holiday fee then they refunded me back the £25 because I don't come under that category to pay holiday fee, after that refund second week otto cars has charged me £25 pounds again I've called them they told me I should get a refund but I didnt. Then otto cars replied to my review mentioning that my problem was solved and they refunded me which is true but a week after they have taken £25 out of my account they basically charged me again, MY ENQUIRY WASNT SOLVED IM STILL WAITING

Very patient and ready to understand my situation.

Great experience with Awele from Otto Car. She was professional, clear, and reassuring, and promised my car would be fixed as soon as possible. Really appreciated her quick response and commitment to getting things sorted. Excellent customer service.

Just had amazing customer service from Jahsiah. Thank you so much again Otto.

Never answer the phone or have enough staff to answer the phone, I was call number 32 in the queue.

Never reply to email and like to ignore you whenever you have a problem.

AVOID OTTO CAR AT ALL COSTS!!!!

Andrew is awesome during the whole process the guy goes above and beyond to help. A true gem to Otto car and taxi rentals

The customer experience from Vasant was excellent, was able to address all my concerns. Thank you.

I had the privileged of meeting Aune, whom assisted me with my vehicle repair process. Such a gentleman and professional, knows his stuff,. Thank-you again Aune

Daniel and mo at Hendon helped me a lot happy with my new rent to buy

OttoCar Northfield Ealing has an impeccable service team. They were transparent, resolved my situation with a lot of patience, provided all necessary information, and I’m totally happy with their service.

Very easy process very friendly staff Caleb and Kevin who dealt with my order from the Ilford branch were brilliant very smooth handover would definitely recommend them

To all I would like to state I had a wonderfull experience from Otto car the advisor by the name of megha was excellent she addressed all my needs she was very proffesional in all my expectations all was completed precisely I'm impressed thanks megha ..cheers

Abdul gave an exceptional service from start to finish.He was genuinely committed to ensuring the whole experience was smooth & effortless! Very clear that Customer satisfaction is at the top of his priority! Class !!! Thanks