Otto car is very reliable , and service is great ,and the service team is amazing and hard working . And i give MR. VASANT 5 STAR . He was very helpful person.
Kind regards.
SUNNY.

Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him with out hesitation. Thanks Abdullah for your help again

Fantastic service from Abu. Did everything to make sure I leave with a car on the same day. All in less than an hour. Outstanding. Thank you very much!

The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my queries. Special recommendations to these two Abu and Abdul.

Abu was very helpful!
Sorted out a very stressful situation for me. Give him a pay rise!!

Friendly and helpful.

Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind your payment for any circumstances they don’t even contact you, what they do now they block your uber account and make you jobless,! So guys think 5 times even🙌🏼🙌🏼

Great service from Abu Khan.Very helpful make my car collection smooth.Excellent customer service and a great ambassador for Otto Car

Very fast and clear. Abdullah explained everything very professional

Mark has been absolutely brilliant throughout. He is always very kind, helpful, and available whenever I need assistance. He has helped me resolve several different issues with my car and has always gone the extra mile to find a solution.

I really appreciate his professionalism, patience, and willingness to help. It’s reassuring to know that you can rely on someone like Mark when you have an issue. Highly recommended!

I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He was patient and understand. He was helpful and professional. He explained everything to me clearly and still gave me additional advice as I am a new private hire driver. Definitely would recommend him to anyone.

Smooth experience. Abdullah was very helpful.

I have great costumer service and very fast help full I like to say thank you to Abdalla

THANK YOU ABDULLAH FOR YOUR HELP

This is an absolute joke of a company, hired a vehicle short term on a part time basis, vehicle had its MOT and Vehicle inspection due during this period.

As I was on an allowance of 400 weekly, this was part time basis, to take the car to one of their test centres which are in London and me being in Luton they said to me that it will be deducted from my weekly allowance.

They said get it done locally and we will reimburse you the amount which was £50. Now they are saying we only give up to £40 if you had it done from another garage.

It’s taken about 20 calls to get my deposit back and 3 weeks of going back and forth.

You will be making the biggest mistake for taking a vehicle off them believe me when I say that and you’ll be thanking me later

Otto car pricing is wonderfully competitive and good value BUT that is where the plaudits end ..
I have a damaged boot glass that I can only contact service through email that has me in a 48 HR queue before a response. When they eventually did respond the email TOLD ME THE SITUATION WAS RESOLVED???? Any news there queries should be emailed no doubt for another 48hr response to their lack of response and action on the initial broken book glass. I am losing money over this issue as a Bolt driver and there is no doubt there will be NO DELAY WHEN OTTO ASK FOR THEIR HIRE FEE FOR THE WEEK..
Another time before the MG I got had an electrical fault on a Sunday around 1am and no one answered the Emergency Service until after 5am then taking 1hr 30 min to get to me.
Basically... GO ELSEWHERE FOR A BETTER SERVICE BECAUSE THATS HOW THEY ROPE YOU IN FROM THE CHEAP PRICING.

Ash , always professional and very helpful. Happy to be served by him again. Thank you so much

Great experience with Abdullah.
Very professional service.
I am very happy with car.
Thank you guys at Otto in Shepherds bush.

Very bad customer service, was ill for a few weeks, asked for some leeway, but nope. No one to talk to in credit department. Just automated messages on WhatsApp. Zero help and very unclear.

I have been with otto for 3 years and they used to be a great company but since getting bigger their level of service has drastically gone down. It's hard to reach the customer services & it's nearly impossible to reach accounts they have to call u.
They have lost that personal touch they had now they have staff in a different country picking up the calls

They deactivate drivers without any prior notice from the uber platform.