Lugg Online Bewertungen 

I ordered a Skywanderer cabin bag on next day delivery and paid the extra, it hasnt even been sent yet, i go away tonight . No refund of the extra delivery , no apology ! You get no response from customer service . The Evri tracking is expecting the parcel on a two day delivery service. Avoid!
Shame as they look stylish cases :(

Late delivery meaning i had to borrow a case, no point trying to live chat online

Good customer service

Brought suitcases in September 24, not used until holiday in March. Suitcase handle broke when removing it from belt at the airport. LUGG unhelpful and say the only deal with returns/refunds within 30 days of purchase. I don’t want a refund I want my broken suitcase part replaced. ABSOLUTELY DO NOT BUY FROM THIS BRAND. Listen to all the 1* reviews, there’s a reason for them! Sadly due to being under £100 I can’t complain to my credit card company for them to act on my behalf.

Paid over £150 for 3 suitcases and next day delivery. Order wasn’t dispatched in time for next day delivery and have now only received 1 suitcase out of 3!
Only means of customer service is through their email which they state can take 1-5 business days to reply on. An unnecessary stress when you are due to go on holiday in a weeks time.
Tried to call the phone number provided on their website and after ringing and ringing someone answers and then knocks the call off immediately. What great customer service, NOT

Products are good ,customer service is superior ,I am a happy customer ,thanks Arthur

Customer service is best , Arthur is the best

I purchased a suitcase and it has a missing tag ,I called customer service and Atharva helped me by sending a quick replacement

Absolutely fantastic customer service after a problem with one of my suitcase wheels I spoke to Niha in customer service at Lugg and they have been fantastic and very understanding. I was offered a refund or replacement and I chose replacement as the suitcases are very good for a great price.

Disappointing customer service.
Suitcase bought as Christmas gift and on first trip zipper breaks but customer service not interested as out of 30 days.
Please Check Items carefully before using. (Update) Customer service have now sorted issue.

A good experience. There was an initial problem with my purchase and the very helpful Customer Service team resolved my issue very quickly. I would definitely use this company again :)

I tried to make a purchase but the initial 10 percent coupon code did not work , I called them and they gave me an extra coupon code and also explained the materials used to make the cases . Absolutely delighted

Ps- Call them rather than sending an email for a quick answer

I purchased 3 pc suitcases for my trip to Italy last month ,the wheel came off , I contacted their customer support and asked for a resolution, Since I am disabled and I have mobility issues , Customer support arranged a home collection for me and then rearranged a replacement accordingly to my availability , This whole process was completed in a couple of days . One cannot find such good customer service nowadays, The man I spoke to Arthur was kind and gave me a good resolution.

Niha and her team helped with an issue I had couple of days before I travelled. They under promised and over delivered…..received my package in good time before our family holiday.

Arranged to pick up the item I wanted returned seemlessly and got my package a day earlier.

Thank you and I would recommend their services to all.

Many thanks

Excellent response to query. Haven’t used the new cases yet but they look good, feel substantial and wonderful colour burgundy!
Thanks for the speedy reply

Great team and prompt responses. Very professional approach to all the questions raised. Sorry for being a tough customer. Your team definitely deserve the 5 star rating.

I was a bit worried having read the reviews after I ordered one of these. Turns out it's actually a nice suitcase. Loads of compartments inside, colour looks nice and smart.

I'll be honest the carry handles on the side don't seem great quality so I wouldn't trust picking it up with a lot of weight in. However the telescopic handle and the wheels work okay.

End of the day you get what you pay for. If you want quality then go pay £100+ for a designer suitcase. Not sure why so many people have high expectations after spending £35.

These are for sale on Amazon and have mostly positive reviews. I'd recommend purchasing there instead of directly from Lugg as you'll have a better chance of returning the item.

just wanted to let you know I had my lugg luggage delivered today and I am absolutely over the moon with it. Fabulous colour and it’s lightweight and easy to use and I am looking forward to using it on my forthcoming holiday, it’s exactly what I needed and the quality is excellent.
The delivery was quick and straight forward and my packing cubes also arrived spot on.
Thank you for the great service

Don’t buy the underseat case thinking it will comply with Ryanair’s underseat bag policy, because it won’t. Despite showing that the underseat bag is compatible with Ryanair guidelines it states in virtually unreadable letters underneath, ‘priority only’. Customer services were very unhelpful.