Keplin Group Limited Bewertungen 

Absolute rubbish. The air fryer stopped working within weeks. One side died completely and the customer service was shocking. Just endless emails, no proper help, no solution. Total waste of money, wouldn't recommend this brand to anyone.

Great product support by Carl when my product appeared to be failing. Advised me on things to check which resolved the issue.

Awful company help... rude lady that just said yes when I phoned for help and I said can you help me and again all I got was a yes... All I was trying to do was register my hot water bottle and had to take a photo of proof of purchase from my email and I said I dont know how to do that I DID buy it direct from them too.. I am 74 and not very good on the computer product is great but when I need another one I will NOT be purchasing from them ever again .. so now I havent registered ALL BECAUSE I DONT KNOW HOW and I Purchased from their website so SURELY that should be enough proof
UPDATE they DID NOT REACH OUT TO ME TWICE THEY ARE LYING YET AGAIN.. AVOID this SO CALLED COMPANY

I ordered a suitcase from Kelpin prior to a forthcoming trip the delivery time quoted as 2-4 days which was perfect for my time scale. Unfortunately the courier failed to meet their obligation.I duly contacted Kelpin and Manasi from customer service immediately arranged a refund. The courier eventually delivered the item two weeks later. I duly informed Kelpin who generously informed me to retain the item as a gesture of goodwill which certainly over and above their contractual requirements. Thank you Kelpin

Good communication had a problem but man I spoke to helped me quickly satisfaction would use again well already placed another order

I accidentally ordered a duplicate laundry basket and contacted the Keplin group. I was very pleased to hear back from them that very same week and Carl from customer services sorted the issue very efficiently and professionally. Absolutely amazing customer services. Would 100% recommend their products in the future!

We bought the excellent value Keplin Air Fryer on Amazon. It has been absolutely brilliant and cooked much better than our previous Air Fryer.
We had an issue with it after approximately 9 months and contacted Keplin who offer a two year warranty.
Their customer service dept are amazing, they understood the issue and sorted a replacement Air Fryer for us, amazing!

I bought my original air fryer from TikTok shop they were not helpful in the exchange. Went directly to Kremlin explained product stopped working . They were very helpful and exchanged my air fryer. Love this air fryer as great for a big family easy to use . Highly recommend . Kipling thank you for making an amazing product . Customer service excellent .

Customer service (Carl) were very helpful. They responded to my query quickly and with helpful information.

Unfortunately the Group was let down by the delivery company who after a week of changing the delivery day and time finally lost my parcel. Carl was very helpful and when I asked for a refund it was sent almost immediately so the service by Keplin Group was excellent in the despatch of the parcel and the refund, however the service by the courier
- - - - was appalling, their system suddenly lost my tracking details when it was about to be delivered Keplin have had to refund me for a parcel I have not had and has not been returned to them.

Bought dual airfyer from tiktok shop. Under 6 months and its broken. Apparently my fault because I haven't cleaned it properly.
Very offensive because I am a clean person and the baskets or the alignment guide do not have grease or build up on them. Can't do chargeback with my bank as it is over 120days.

Consumer act states repair, replace or refund under 6 months but this company have their own rules.

Update 7/10/26: Customer service reached out and have sent a replacement airfryer, due to purchasing on tiktok shop I can't have a refund. I received no apology for their warranty team insulting me, the actual CS caller also used the word 'dirty' .... I asked him if he could view the photos as he would see the airfryer is not dirty (no build up of grease or oil).

I have changed/updated the review as requested by the caller, I am appreciative of the replacement (thank you) but I will not be changing my score/ rating I will never purchase from or recommend this company to anyone ever again.

After an initial complaint about the non issue of a suitcase warranty, customer service responded positively and resolved the issue to my satisfaction.

I bought the small Keplin air fryer only to discover when reading the manual that one can’t use it to cook sausages or home made potato chips. Keplin were very good about arranging a return and I received the refund immediately. Thank you to Carl for sorting this out.

Absolutely fantastic customer service. Would purchase from this company again.

Ordered an XL dog crate and it arrived earlier than expected and is perfect for my 2 medium sized dogs.

I’m really pleased with my Keplin air fryer. The two separate drawers make it so convenient, as I can cook two different foods at the same time without having to wait for one thing to finish before starting the next. It cooks quickly, gives really crispy results and makes preparing meals so much easier.

I use it regularly and love how much time it saves compared with using the oven. The two-drawer design is definitely one of my favourite features. Overall, a great air fryer and excellent value for money. I would definitely recommend it!

Customer service were really helpful when my bottle stopped charging properly. They refunded me despite me not having a warranty. Thank you.

Had an issue with my Air Fryer 5 months old and a piece had broken off. I hadn’t registered the warranty but contacted customer services and they said no problem. Registered it and received a replacement product a few weeks later. Excellent communication and very responsive. Wanted to find out any potential problems and follow up.

Excellent customer service, recently had a problem with our airfryer,promptly sent out a replacement no hassle whatsoever

Update to this review below...

An impressive amount of effort went into avoiding replacing/repairing a suitcase that failed on its second use.

My LUGG Venus 20" cabin suitcase suffered a complete internal zipper failure while I was closing the compartment on only its second use.

There was no resistance, sticking, overpacking, excessive force or unusual strain. It simply broke.

As it was within the one year warranty period, I contacted Keplin Group with photographs and answered every question they sent me. I was asked whether it had been checked into the hold, whether airline or transport staff had handled it, whether there had been unusual pressure, and various other questions which seemed designed to establish how I could possibly have caused the failure.

I was then told to try reattaching the broken slider. I tried, it wouldn't reattach.

Finally, after all the questions and troubleshooting, my warranty claim was rejected because zippers and sliders are considered "wear and tear" even when they fail on the second use.

I challenged this and pointed out the rather obvious problem with describing something as "wear and tear" when it has barely had an opportunity to wear. Their response? Essentially, the same answer repeated again.

Apparently, the expected lifespan of a LUGG zipper is short enough that two uses can constitute wear and tear.

For comparison, we have IT Luggage cases that have been used for almost nine years and are still going strong.

The suitcase may have failed in two uses, but Keplin's ability to avoid accepting responsibility has certainly proved much more durable.

I won't be buying LUGG again, and based on this experience, I wouldn't recommend either LUGG or Keplin Group.

Update 28/09/2026: Following my review, I was contacted by Pranav from Keplin, who was very helpful in resolving the situation. He acknowledged that a zipper failing after only two uses wasn't acceptable and offered me a replacement suitcase.
I have now received that replacement, and I appreciate Pranav taking the time to contact me and get the matter sorted.
I think it's important to be fair and acknowledge this. My original experience with the warranty process was frustrating, and I still stand by what I wrote about that. However, Keplin/LUGG did ultimately listen to my concerns and provide a replacement, which I am grateful for.
So this isn't an "everything was wonderful" review — because it wasn't. But thanks to Pranav, it did eventually have a positive outcome.