Lugg Online Bewertungen 

The suitcase i purchase for my daughter was soo nice which she took for her holiday trip
Very nice product and value for money

Recently I purchased a traveler suitcase and it was very much suitable for trip and the good thing was the support team helped me in registering the warrenty for the product which I was more happy for it Thank you team

Lugg sent my suitcase promptly, but the courier lost it in transit. I contacted Lugg and they very kindly refunded my money saying that if my bag did eventually turn up i could keep it, no change.

Very efficient and friendly service. Shame about the courier!

Fab experience, and lovely suitcase

I stupidly ordered the wrong size of cabin luggage, upon receiving it and immediately phoned Lugg, spoke to Pranav who handled my returns request was very good, eventually kindly offered a returns label, I immediately reordered another case and it arrived 2 days later in time for my travels.

Your staff member Manasi was a great help to me and also my wife on an other order.

Thank you so much Manasi

My parcel was delayed by courier. I contacted customer services and Carl provided good communication. A replacement was sent very quickly. Very pleased with my purchase.

Manasi was so helpful in me returning the wrong size luggage and approving refund.
He made everything simple and straightforward.
Thankyou would recommend Luggage online.

Excellent!!
Quality is so good , love the colour !!
Literally came the next day.

Great Customer Service when having to return my items and the fact that one was misplaced by the delivery company Masai was most helpful and supportive and refund was arranged within a couple of minutes.
Thank You

My first experience with this company was poor: they listed an item as in-stock on their website, only for a completely different item to arrive. When I called, I was told they shipped an alternative because my original choice was out of stock, rather than cancelling or checking with me first which felt like a tactic hoping customers wouldn't bother returning it.

However, after leaving my initial feedback, their customer service team reached out directly to resolve the issue. While there were still some further mix-ups with replacement models along the way, they ultimately sent out the correct item (plus letting me keep the accidental extra). It took a lot of chasing and back-and-forth, but credit where it's due for customer service stepping up in the end to fix the mess.

Great assistance from mansi, and the bag look so amazing, I bought for my wife and she so much loves it

Lost delivery and no help whatsoever … please can someone respond !?

Issue with delivery which was resolved very quickly!

I placed an order and the product received was not suitable. As requested, sent an email to customer services to arrange a return OVER 10 DAYS AGO and have not received a response. I have followed up several times and still no update, their phone line keeps you waiting for long periods then disconnects. Almost certain this company is scamming - AVOID !

Two uses. That's apparently all you can expect from a LUGG suitcase.

My Venus 20" cabin suitcase suffered a complete failure of the internal zipper on its second use. I was simply closing the compartment. No overpacking, no excessive force, no sticking, no resistance, just normal use.

I contacted LUGG, as it was still under warranty. I supplied photographs and patiently answered their increasingly detailed questions about exactly how I'd managed to operate a suitcase in such a reckless fashion. I was even asked to reattach the broken slider. I tried, but it wouldn't reattach.

The warranty claim was then rejected because zippers, pulls and sliders are considered "wear and tear" even when they fail this early in the product's life.

So there we have it: apparently two uses is sufficient for a zipper to be considered worn out.

We have IT Luggage cases that are approaching nine years of use and are still going strong, including their zippers. I had rather hoped a suitcase might manage more than two outings before its components were considered expendable.

Needless to say, I won't be buying another LUGG suitcase. If this is the level of durability they consider acceptable, I'll stick with luggage manufacturers who have rather higher expectations of their products.

Update 28/09/2026: I have to say that I am pleased to be able to add a more positive part to this review.
After I posted my review, Pranav from LUGG contacted me personally. He was very helpful and acknowledged that a zipper failing on only its second use was not acceptable. He offered to replace the suitcase and took the time to speak to me about the situation.
A replacement was subsequently sent to me, and I really do appreciate Pranav taking the time to sort this out and LUGG ultimately putting things right.
So, while I still stand by my original experience and my disappointment with how the warranty claim was initially handled, I also think it's only fair to acknowledge when a company listens and makes an effort to resolve a problem. Thank you to Pranav for doing exactly that.
Hopefully my replacement will give me the long service I originally expected from the Venus.

I recently purchased a suitcase and matching duffle bag and toiletry bag in a green colour. The items are lovely and it’s such a great set. The material for all items feels quality. When I made contact with Lugg the response was quick and the service brilliant (in particular Manasi) thank you very much!!

I have given three stars because the refund process is drawn out. I ordered a case which arrived the next day. I emailed customer services to request how to refund the item (it was too small, the measurements seem to include the handle and wheels) I was asked to send photos to show the suitcase was in the same condition as delivered. Really? I asked for a return the same day that it arrived! I sent photos and have received an email asking if I can return by Evri but no details of how to do this. Waiting for a reply on how to do this.
If the return process had been straightforward I would have ordered a larger size because the case is lovely. I’ve since gone to Matalan for a larger case and I won’t ordered from Lugg again.

The suitcase was a great size and price and I loved that it came with a 1-year guarantee. However it broke straightaway on first use and Lugg refused to refund, replace or repair it. Disappointing quality and poor service.

Absolutely brilliant service
Ordered on Sunday and arrived the very next day