Lugg Online Bewertungen 

I recently ordered some bags from Lugg, and although the delivery was initially arranged through Evri, the experience with Evri was very disappointing — the bags were either lost or never delivered.
However, I have to say that the Lugg customer service team, especially Sakshi, completely turned things around. Sakshi went above and beyond to help me. She took full ownership of the situation, arranged a DPD delivery, and ensured the bags reached me on time with constant updates and clear communication throughout the process.
It’s rare these days to see this level of dedication, professionalism, and genuine care for customers. Thanks to Sakshi and the Lugg team, what started as a frustrating situation ended up being a truly positive experience.
I’ll definitely choose Lugg again in the future and highly recommend them to anyone looking for quality products backed by exceptional customer service.

Both large suitcases have cracked on first use and customer services are absolutley useless. They just do not want to know

I bought a case from Morrisons and have used it many times and had no issues. Taken it on trains, dragged it through London, taken it on a flight etc I didn’t use the little padlock because it looked rubbish. The case itself has been great. Think I paid £25 so if I get another year out of it I don’t think that is bad for the money!

I placed an order on the Tuesday and received confirmation.

The bag i selected wasnt my first choice but the others were out
Of stock.

I then chased to see what their estimated despatch times were, i got a message that same afternoon saying they have stock issues and can no longer fulfil my order.

Given the amount of reviews saying this, i dont think this is a one off! Note a lot of the reviews are from people based in India.

I am under the impression a lot of the good reviews are fake given the names.

Bought two cases from Morrisons, and as advised by the manufacturer, I changed the combination on both cases and checked that they worked OK. But when we came to use the cases (01/09/25) we were unable to fasten the zips into the lock on one of the cases. Then when we reached our destination, we were unable to open the lock on the other case. Luckily the locks are so poor, I was able to force the zips out of the locks (without too much effort)
Contacted Customer services when we got home. Automated reply said they would respond within 2 days. Over a week now and heard nothing from them since.
I have to say that after reading lots of reviews I am not very hopeful of a satisfactory outcome.

I ordered my suitcase 11 days ago on the 1st September, with the free standard delivery (which takes 2 days according to them), and I hadn't received any tracking information. I emailed them yesterday and got a response today saying the item was out of stock and they're refunding me (which will take 3-5 days to clear).

They never informed me it was never going to be sent, and waited until I chased my order. I need my suitcase for Tuesday do now online isnt an option and I have to go out somewhere and find one.

They haven't even offered an alternative and just left me hanging.

Disgusting service. Do not buy as a last minute holiday purchase as the company can't be trusted to deliver.

Very very poor quality outer shell of the case was wafer thin, also after setting the combination lock and testing before closing I made sure all was working fine, then I closed the suitcase and it instantly became permanently locked with all my good inside, nether had this problem before with a suitcase.

The people that didn’t get their cases are lucky! I bought the jetset 3 pce set in November 2024.
December 24 holiday the medium case wheel broke off.
August 25 the large case wheel broke off
September 25 the handle of the small case ripped off.
Response of customer service to all: you are outside the 30 day warranty.
Cases are pathetic, policy are outdated and clearly aligned with the quality they expect.
Avoid, spend your money with a company that stands by its quality.

Purchased set of 3 skywander and the delivery was very late. called customer service and they shipped it in priority and I got my suitcases before going out for my vaccations

Ordered a case, that I required fairly quickly, only to receive an email a week later to say my order had been cancelled because they had run out of stock. No apology and clearly lies as the same case is still advertised on their site but now at a higher price. Would never use them again.

On time delivery ,perfect for my trip , compatible with Ryan air and good quality

DO NOT USE!!!!
I ordered 5 cases, 2 arrived, 3 went missing. Customer service seem to only work 1 afternoon a week judging by the response time, didn't receive my cases in time. Still waiting on either a refund or the items. DO NOT USE THIS COMPANY IF YOU ACTALLY WANT TO GET YOUR ITEMS

A good experience. I definitely recommend this to everyone

Ordered through KG-Driect on Amazon which is the same company. 2 days before we were due to travel, the luggage did not arrive on the day of delivery. Called their support number only to be told "there was a fire in the corner of the warehouse where my bags were so they could not fulfil the order". I didn't realise that lugg-online was the same company so tried to order via their site to get next day delivery but it wasn't available as an option. I called to be told that because it was past 13:00 they couldn't, even though the only reason I needed this was because they failed to deliver the original order.
The person on the phone told me I could order the luggage but it would be there the next day - I pointed out that obviously they'd 'had a fire in the warehouse' but she knew nothing about this.
Things go wrong, I accept that, but a proper company does what it can to resolve the situation and owns up to it's mistakes, it does not make up stories and then fail to take accountability.
Avoid at all costs

Absolutely lovely customer service , Very informative and very patient with an old man like . I WOULD DEFINITELY RECOMMEND IT TO ALL MY PALS

Fab little suitcase-outstanding customer service considering the excellent value for money. I would definitely recommend. It’s rare to find such helpful and swift customer service. Long may that continue. Thanks Lugg

I purchased the wrong case.Although fantastic quality it was too big.They quickly arranged a free return and refund.
I subsequently ordered the correct size.They could not have been more helpful

I ordered a suitcase online, due to there being no stock i was given a refund, I then rang up customer service and asked for them to send me out a different coloured suitcase rather than the refund as I had a holiday coming up, and thanks to Pranav because of the inconvenience that was caused i received my suitcase free of charge, as well as keeping my refund so thank you very much!!! and I’ll definitely be shopping again.

LUGG Online: Exceptional Service That Exceeds Expectations!
I recently purchased a luggage set from LUGG Online, and while there were some initial imperfections, the way LUGG handled the situation truly blew me away. From the moment I contacted them, their customer service was outstanding. They not only sorted the issue quickly and efficiently but went above and beyond anything I could have expected.
I am more than 100% satisfied with the resolution and the entire experience. I highly recommend LUGG Online for their fantastic products and, more importantly, their absolutely exceptional customer service. They've definitely earned a loyal customer in me!