Lugg Online Bewertungen 

I received my delivery on time but wrong order - a set of 2pcs suitcase instead of a set of 3pcs, emailed Customer Service immediately and Pranav got in touch promptly and apologetic explaining the next steps. After sending photos of proof, I received regular updates regarding the part refund process. Was pleased with the customer service. Thank you.

Oil spray item packaging was in a poor condition when arrived and lid did not close in item. Received good response when complained and replacement sent immediately.

I placed an order online through Amazon and then duplicated it by mistake the next day. When I called them about this they told me to send the second one back by giving it to the courier. He took it and it was credited within 24 hours. Excellent!

The staff member known as Miss Saksh
Was a Great help in helping me Register for my suitcase as I found it difficult online, she was very professional .Lugg staff are great originally the case was brought through Temu even the suitcase is great. Keplin Group Ltd, Great.

⭐️⭐️⭐️⭐️⭐️ Great Service from Pranav!
Given that I am such a terrible customer, and all round pain (I think I've been called a "Karen" before), Pranav deserves a medal for dealing with me.

First of all, it's rare to have a fantastic experience after a disheartening start. But somehow, Pranav and Sakshi have pulled it out of the mud.
As a frequent traveller across many areas of England for commuting, I had an issue with a broken suitcase.

Despite ordering a suitcase on Monday, 27th October, Evri—the delivery company—has somehow lost my order.

It is now Thursday, 6th November, and I, being very disappointed, decided to send emails and calls to Saskhi and Pranav.

Without hesitation and fuss, Pranav especially decided to raise my spirits to the moon! Offering me a free suitcase alongside my refund and a very valuable coupon code for Lugg.com.

Stuff like this is very rare; no company ever values its customers more than itself, but Pranav (and Lugg) understood how disappointed I, a frequent traveller, am when I have to deal with a broken suitcase with no handle (it's a total pain to roll!).

I had to write a review so people are aware of customer service, such as Pranav and Sashki, who can switch on the light for you.

Do not get it twisted, the collection at Lugg.com is very modern and too unique compared to your regular suitcases.

To conclude, despite my being disappointed about having to carry another week without a proper suitcase, at least I am happy to wait for a free suitcase later next week, around 17th-20th November, which will look fabulous as I travel. (I ordered a Cream Brown, a must-go).

Ordered 2 cases and they were delivered next day. Realised we had received 2 the same colour in error. Contacted customer service and received a quick response with a solution. Pranav was particularly helpful and can’t fault the customer service provided.

Ordered cases too small so had to return but free swift return process

The customer service was 5*. My contacts name was called Pranav and helped me out a lot!

The customer service was excellent and I received a full refund. Thank you.

I received my case and the colour was not quite what I had hoped for. I contacted Lugg who arranged for a return and refund. Customer service was great. Pranav was most helpful.

I had to return the product as it was too small but this is an oversight on my part. The team I was emailing, especially Pranav, were super helpful in sorting my return and refund for me.

I asked online how I could get a user manual for a Vacuum Cleaner. The original one was lost. Within 24 hours Carl S sent me a PDF manual. A rapid response. THANKS

My hand luggage case has been on one trip and so far so good. The shell is a little softer than I thought but that's ok, as it will be used as take on hand luggage, so don't expect it to be getting bashed about. It's a lovely colour, wheels well and I like that it has a inside mesh zip. I would recommend.

Pranav in the customer service team provided excellent customer service when I bought the wrong product. They quickly sorted out an evri return option and have processed my refund. Really responsive on email. Can't fault the service and I will be purchasing the correct product with no hesitation.

Totally useless.Firstly they use EVRI for deliveries and my case was not delivered so Lugg sent it again and it was not the case I ordered.I was asked to send photos to show it was the wrong case and they sent EVRI to collect it and they assumed it had already been returned It is now over 3 weeks since my original order and I am left to sort out problems not of my making.
If you want a simple purchase and help when things go wrong then DO NOT use Lugg

When you buy a suitcase with the attached labels stating that they’re under guarantee for a year, with a QR code to submit your warranty you presume that the warranty is legitimate, NO it’s NOT! Although the OR code takes you to their website, when you can’t find the model you bought and contact customer services, only to be told that the particular model you bought isn’t under a yearly warranty 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️
Is it actually legal? I don’t think so.
Terrible customer service, couldn’t care less attitude!
AVIOD! AVOID! AVOID!

Bought a 2 piece luggage set 2 weeks before my holiday as delivery was meant to be quick, got a order confirmation, 2 weeks later I had to borrow some cases for my holiday as they still hadn't arrived. I emailed and got a response "they must of been lost in transit and a refund will be issued", no looking into it, no alternative cases sent ( I will still need cases for future holidays) I don't think they were ever sent as no delivery notice was emailed and looking at the reviews it seems to be a common problem when you buy from thier website.

Bought a 3 piece luggage set on Amazon. The lining ripped on the medium case on its first use and the cabin bag cracked on the hard case around the wheel on the third use - never put in the hold or any abnormal use. I have never had a hard case break like this before and they claim extra durability when the quality is very poor.
If you buy through their website you get a 5 year warranty but nothing when bought on Amazon and despite it being their product they took no accountability when I contacted them about the poor quality. Definitely wouldn't buy again, wish I had checked the reviews here - the website claims 1000s of 5* reviews but in that case there must be 10,000 1-2 stars to be 2.9 overall!

Had an issue which was reported out of office hours online. Pranav Responded the following day with an apology and a resolution to solve the issue. Took responsibility and provided a swift solution. Happy customer! Thanks for your help Pranav.