Lugg sent my suitcase promptly, but the courier lost it in transit. I contacted Lugg and they very kindly refunded my money saying that if my bag did eventually turn up i could keep it, no change.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I placed an order and the product received was not suitable. As requested, sent an email to customer services to arrange a return OVER 10 DAYS AGO and have not received a response. I have followed up... Mehr ansehen
Long complicated story following order of Voyager chairs via Amazon. Wrong colour sent but then decided not to replace but to return for refund, Couldn't get answer from phone for complete day but no... Mehr ansehen
Unternehmen hat geantwortet
I recently purchased a suitcase and matching duffle bag and toiletry bag in a green colour. The items are lovely and it’s such a great set. The material for all items feels quality. When I made contac... Mehr ansehen
3,9
Gut
151 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 37 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
GREAT CUSTOMER SERIVCE
I ordered a suitcase, a duffle bag and a luggage scale from Lugg online . Unfortunately, Evri (delivery company) they lost one of my parcels and caused a delay. I needed these items for my trip and the lack of communication from Evri was frustrating. I contacted Lugg Customer Service and the advisor, Manasi, was incredibly helpful. She quickly arranged a replacement order and reassured me that it would be delivered. She also checked in daily to keep me updated on the tracking. Thanks to her assistance, I received both replacement items promptly. I don’t know what I would have done without her. I’m very satisfied with the outcome.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi Jenny,
Thank you so much for sharing your experience with us. I’m truly glad to hear that Manasi was able to support you so promptly, especially during such a stressful situation with the delayed parcel. Losing an item in transit is incredibly frustrating, and I’m pleased she could step in, arrange a replacement quickly, and keep you updated every day until everything arrived safely.
Your kind words mean a lot to us, and it’s wonderful to know you’re satisfied with the outcome. We’re always here to help make things right whenever something goes off track.
Warm regards,
Lugg Customer Support
Bought a cabin bag for my girlfriend…
Bought a cabin bag for my girlfriend from Lugg and she loved it! ✨
I have recommended this for my family too...
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi Johan,
Thank you for sharing your feedback with us. We’re so glad to hear that your girlfriend loved her new cabin bag — that absolutely makes our day. It’s wonderful to know the experience was positive enough for you to recommend Lugg to your family as well.
We truly appreciate your support and trust in our products. If you ever need anything else, we’re always here to help.
Warm regards,
Lugg Customer Support
Happy with the product!!
I purchased a suitcase, arrived on time and in good condition.
Satisfied with the product and service.
29. Januar 2026
Bewertung ohne vorherige Einladung
Comfortable and nice colour.
I bought 3 piece suitcase set for my grandma... Loved it... Will surely recommend
15. Februar 2026
Bewertung ohne vorherige Einladung
Very Comfortable and Travel Friendly Suitcase
I purchase a suitcase for my traveling purpose two weeks ago this suitcase is very comfortable and easy to carry my thing and wheel are superb and smooth
10. Februar 2026
Bewertung ohne vorherige Einladung
Quick to respond
This company responded very quickly to address a problem caused by the courier leaving the delivery at the wrong address.
I was very well treated and the problem was well resolved.
24. Februar 2026
Bewertung ohne vorherige Einladung
The ordering and delivery was great.
The ordering and delivery was great,easy and quick.Was very happy with the packaging as I knew dpd were delivering my luggage and was apprehensive but it was all in tact and couldn’t wait to open the box.I am so happy I picked the forest colour as it’s easier to pick out on the airport Travelator.😊😊😊😊
23. Februar 2026
Bewertung ohne vorherige Einladung
Bought a 3 pc set
Bought a 3 pc set, happy with the product and customer service
22. Februar 2026
Bewertung ohne vorherige Einladung
28inch lugg purchase
Recently purchased a 28inch lugg suitcase,Which was a gift for my daughter. Faced difficulty with the tracking of the item.
Contacted the customer service team and recieved a very proactive response and solution was provided very quick. Thank you Aaron for the help.
4. Februar 2026
Bewertung ohne vorherige Einladung
Lovely product
Lovely product. Very Sturdy. Took this to travel to Spain recently and loved it!!
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
"Thank you, Tanaya, for sharing your wonderful feedback! We’re delighted to hear your suitcase was a sturdy and reliable companion on your trip to Spain. Knowing it added ease to your travels means a lot to us, and we look forward to being part of many more journeys ahead."
Blue and Brown Lugguage
Took the blue and brown lugguage from this brand and honestly quite surprised with the quality !! Would recommend!
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
"Thank you, Kareena, for your lovely feedback!
We’re thrilled to hear the blue and brown luggage exceeded your expectations. Your recommendation means a lot to us, and we’re glad our product added ease and style to your travels."
The product is better than expected
The product was better than expected
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
"Thank you, Satish, for your kind words! We’re thrilled to hear the product exceeded your expectations. Delivering quality that surprises in the best way is exactly what we strive for, and we’re glad it made a positive impression."
Awesome products and smooth after sales…
Awesome products and smooth after sales service
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
"Thank you, Anamika, for your kind words! We’re delighted to know you’re happy with both our products and the after-sales support. Providing a smooth and reliable service experience is something we take pride in, and your feedback truly motivates our team."
Lovely Pranav
My original order of a 2 case set was missing a case but the amazing Pranav went above and beyond to resolve the problem. I was refunded immediately and then ordered a replacement set. Pranav arranged for the case to be uplifted and I received the new order the same day. Unfortunately the same thing happened and only one case arrived! Pranav was so apologetic, refunded me immediately and let me keep the case!
I also had a follow up e mail from Manasi, apologising for the inconvenience and explaining what went wrong.
I honestly cannot fault the customer service I received and would absolutely order from Lugg again
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi Maggs,
Thank you so much for your lovely review. I’m delighted to hear that Pranav was able to support you so promptly and professionally throughout — he truly goes above and beyond for our customers. I’m also glad Manasi could follow up and provide clarity on what happened.
We’re sorry for the inconvenience caused with the repeated delivery issue, but it’s wonderful to know you felt well looked after at every step. Your trust means a lot to us, and we’re grateful for your kind words and recommendation.
We look forward to welcoming you back to Lugg again.
– Team Keplin
Keplin Customer Service
The refund process for my two suitcases took 10 days to fully resolve, which was longer than I anticipated. However, I worked with Carl (CS), who was very polite and helpful throughout the interaction. While the resolution was a bit slow and required patience, I am glad we reached the right outcome. I appreciate the support!
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi HK,
Thank you for sharing your experience. I’m glad to hear Carl was polite and helpful throughout the process, even though the refund took a little longer than expected. We appreciate your patience, and we’re pleased the issue was resolved with the right outcome in the end.
Thank you for choosing Keplin — your feedback truly helps us improve.
– Team Keplin
They contact me and arranged a very fast delivery.I am very happy.
I have ordered a cabin luggage on 16th delivery was delayed then one of the team member name Prano from lugg-online contacted and resolved it promptly.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi Md,
We’re really sorry to hear about the delay with your cabin luggage and the difficulty you’ve had reaching us. We understand how frustrating this must be, especially after being told the parcel couldn’t be located — that’s not the experience we want for any of our customers.
We’ve already requested your details through Trustpilot so we can look into this urgently and get it resolved for you as quickly as possible. As soon as we receive your information, we’ll take immediate action to sort out the delivery issue.
Thank you for bringing this to our attention, and we appreciate the chance to put things right.
Kind Regards,
CS manager
020 7569 3007
Fantastic buy!
The quality of the cases is great for the price and the customer care is first rate.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi Karen,
Thank you for your lovely feedback. We’re delighted to hear you’re pleased with the quality of the cases and that our customer care team made a great impression. Your support truly means a lot to us.
– Team Keplin
Don't buy lugg luggage,its awful and…
Don't buy lugg luggage,its awful and the warranty isn't worth the paper its written on and they're customer service is a total joke! Brought a 28in Venus suitcase, hard shell,4 wheels. Registered it when brought for the warranty. First time I took it away,not on a plane but in the car to a hotel,a wheel came off when wheeling into hotel. Got in touch with lugg and claimed to have a replacement as it was brand new, after a week or so they responded wanting to know how it happened etc and 4 weeks later they said they would repair it (remember it was brand new never been out of the house) but we have to send it to them at our expense! It's your crappy luggage that broke its your responsibility to pick it up and repair it at your expense not mine! Your a JOKE! DO NOT BUY THEIR RUBBISH.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Hi Andy,
We’re really sorry to hear about your experience — having a wheel come off on a brand‑new suitcase is incredibly frustrating, and the delay you described only adds to that frustration. This is not the level of quality or service we want any customer to receive.
We’d like to look into this properly and get it resolved for you. We’ve requested your details through Trustpilot so we can review the case and see what the best solution is. Once we have your information, we’ll make sure this is handled quickly and fairly.
Thank you for bringing this to our attention — we appreciate the chance to put things right.
Kind Regards,
CS manager
020 7569 3007
Customer Service is excellent
Customer Service is excellent, I especially want to mention Pranav who goes above and beyond to ensure customer satisfaction. Item arrived quickly and as described and very good quality. Would definitely recommend this company :)
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Thank you so much, Lucy.
We’re delighted to hear that you had such a positive experience and that your item arrived quickly and in great condition. Pranav will be thrilled to know his support made such a difference — he truly takes pride in going the extra mile.
We really appreciate your recommendation and your kind words.
Never recived my suitcase
Never recived my suitcase
Emailed they said it was lost in transit
Terrible serivce at lugg
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lugg Online
Dear Customer ,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this quickly. Please call us on 02039266466, mention Trustpilot, and ask to speak with a manager so we can assist you promptly.
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