Lugg Online Bewertungen 

I was very skeptical as I always am with websites, but after seeing Luggs suitcases in other retailers I thought yeah this has to be legit. I ordered two suitcases one rose gold and one midnight blue at around 5/6pm. It was delivered literally the next day at 3pm which is amazing I did not expect it to come so fast. The product looks and feels amazing and they gave the right colours I ordered couldn’t not give a fault them.

DO NOT BUY THESE CASES!
The pull along handle broke on the first use, and they won't replace, repair or refund it under warranty as they class this as "normal wear and tear"... if one use is the limit they expect for their products, they really shouldn't be allowed to see these in the UK.

I had an amazing experience with LUGG customer service, especially thanks to Carl. He was incredibly helpful, friendly, and professional throughout the call. He understood my query straight away, answered all my questions clearly, and made the whole process feel effortless.

It’s rare to speak to someone who is so patient, approachable, and genuinely willing to help. Carl went above and beyond to make sure my issue was resolved, and his excellent customer service really stood out.

Thank you, Carl, for your fantastic support. LUGG is lucky to have such a great member of the team. A truly 5 star experience!

I must add additional thanks for their wonderful Customer Service. Difficulties registering the 12 month Warranty were resolved by Pranav calling me & personally completing the necessary.
Any company that adds a customer team like this deserves support & consideration for future purchases.

I ordered 2 cabin cases, the company quickly dispatched them to me. The local national delivery company had them in the warehouse for over a week, no notification and one arrived, no sign of the other. I contacted the service department, a Miss Manasi quickly sent an email, she was professional and polite during all communications. A refund was authorised and guess what the said missing item arrived that afternoon, I contacted Miss Manasi to let her know
During this whole process I dealt with very politely and promptly

the suitcase is big and spacious runs well on wheels and put up with being lugged up and down bridges in Venice I bought this from the Keplin group who were very helpful when contacted .

Purchased 2 luggage cases from Morrisons, these cases are exceptionally very good quality and very light offering great protection for your luggage and great value for money.
However when I got them home I could not register them online for warranty it would not scan the codes and provide the link details . Telephoned customer services and Reena who I spoke with was very helpful and was able to take my registration over the phone and send a conformation email. Thank you Reena for your friendly and efficient service for registering my wonderfull quality luggage cases.

Superb customer service. Reena was so helpful. A very positive experience and would definitely recommend the company as being an honest and reliable one.

Sakshi was extremely helpful and got the bags as ordered

I ordered 2 suitcases. They came quickly and seem strong. They were as were as described apart from one being the wrong colour. This was resolved quickly though it was annoying to have to drive to an Evri hub to return it. Then I had trouble registering the guarantees as the dates of purchase/ colour didn't match up. However Manasi at customer service was brilliant (5 stars for him!) and sorted it all out really quickly

I've bought a brand new 48" suitcase from Morrisons and on the day of my flight I changed the three digit 000 code. With the new code selected, I closed the case. After many attempts with the new code the case would not open. Luggs online guide was useless as it did not feature the type of lock on my Venus model.
I went on to their online support chat line that did not respond or send an email as stated.
With the flight leaving soon, I had to physically break the lock to get back into my suitcase.
I now have travel with an unsecured suitcase!!!

Long complicated story following order of Voyager chairs via Amazon. Wrong colour sent but then decided not to replace but to return for refund, Couldn't get answer from phone for complete day but now know that whole system was out on that day. Bottom line today is that have had wonderful help from Pranav who has made its return v simple. V polite, courteous, practical and straightforward. Would't hesitate to purchase from this company again...! Initial reservations (because I couldn't get hold of them) completely overturned. Thank you very much, Pranav!

Thy have been very helpful in getting my case register, and emailed me to say all is good thank you .

The customer service was excellent when I got in touch with a question. Manasi was quick to reply and offered to solve my problem. The situation was very well dealt with and resolved. The luggage is good value for the price. I am happy with this company

My experience was made better by Prevan who helped a lot because I couldn't register y QR code.He was very helpful with the process.

Having bought my daughter the large Lugg suitcase from Morrisons, we were having an issue with validating the warranty for the case. I contacted customer services and wish to say it has been a pleasure. Having corresponding with firstly Manasi, and then Pranav, who has now kindly resolved this issue and re instated the warranty. The service, response time along with the courteous replies I received, has been excellent . A pleasure to deal with. Thank you

Great customer service. Thanks Manasi

Had a pop up for 30% off but only 10% was coming off. Emailed and was told I had to spend £120 so topped up my order but still only 10% off. Called and was told its "upto 10%" and they wouldnt honour it. Screen shot showing 30% off sent as well as the email from them.
Haven't bothered ordering.

Luggage was out of stock, but received refund in seven days.

I had a problem with my order of two cases which I ordered have to say that Carl in customer services went above and beyond to sort it out and solve the issue. Highly recommend as the customer service is excellent, thank you Gary