Appreciate the fast response same day to close my account. Somehow to ordered a 3 month supply and also checked reorder subscription. I am not too impressed with the dissolving rate so slow! Also the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Resolved beautifully, thankyou Despite multiple requests to stop an order that I didn't actively set up, for Subscription - my initial request was to cancel was not implemented, despite your emails... Mehr ansehen
Unternehmen hat geantwortet
This has been a regrettable purchase time with your company. After I reached for a third time to stop a subscription I never signed up for, I continue to get product. Although I did get a refund, I ca... Mehr ansehen
Unternehmen hat geantwortet
Quick reply and actions were what made me rate you so highly. Because of that, if I decide to continue the hydrolab program after my initial order is exhausted, I will reorder from your company. I jus... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
156 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank you for the quick response
Thank you for the quick response, although it was a cancellation of further orders ..it's nice to know people are honest to their claims .
Have a nice day ♥️
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for your kind words, and you have a lovely day too. Being honest with our customers matters a lot to us, and you are always welcome back.
Great customer service!
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the great review! We are so glad you had a good experience with our team.
quick,not aggressive customer service.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the review! We always aim to help quickly and without any pressure, so we are glad that came through.
This product is great
This product is great! While I did cancel my subscription, it was only due to me wanting to order as needed. I received an answer to my email quickly. Customer service is fantastic.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much! We are thrilled you love the product, and ordering as needed is completely up to you. We are here whenever you need us.
Potential Scam Companies selling inferior products.
I placed an order. Received product, but something feels off.
1. It took a long time to receive.
2. The packaging looked like it came from China.
3. The product tabs packaging didn’t have expiration dates on it.
4. There was No invoice with delivery.
5. I wrote to the company a week ago with No reply.
I don’t trust this product and will not open it. I am so disappointment. Does the company read these reviews? So many scams out there using a companies information to sell junk. Help!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for sharing this, and we are sorry for the slow delivery, the missing reply, and the doubts it has left you with. We do read every review.
Your feedback helps us improve our packaging and communication.
Please email us at hello@hydrolabs.shop with your order number so we can verify your order and make this right for you.
Fast response and very understanding.
Fast response and very understanding.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the kind words! We are glad our team could help quickly and with understanding.
Thank you for your professional and…
Thank you for your professional and prompt resolution of my grievances with the slow dissolving of your product. Much appreciated the immediate refund, without questions, just understanding. Dr. Gene
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for your kind review. We are sorry the tablets dissolved slowly for you, and we are glad we could resolve it quickly. Feedback like yours helps us keep improving our quality.
Antwort von Hydrolabs
Thank you, Rafael! Simple, kind and fast is exactly what we aim for.
Very customer friendly service
Very customer friendly service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Kathy,
Thank you so much for the 5 stars, we are delighted to hear you found our service so friendly.
Making every customer feel looked after is what we aim for, and your kind words mean a lot to our team.
Warm regards,
The HydroLabs Team
I would’ve given 5 stars to this…
I would’ve given 5 stars to this company but by ordering the tablets to trial I was automatically entered into a subscription for auto ship when I know for sure I did not sign up for that. I will say however when I sent an email to complain it was dealt with immediately and I was offered a 50% discount on the order they’re sending (have not received it yet). I may continue to order going forward but I want it to be on my terms.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Judie,
Thank you for the 4 stars and for your honest feedback. We are truly sorry the subscription came as a surprise when you only wanted to try the tablets, and we are glad our team was able to help you quickly once you reached out.
Your experience helps us improve, and we have been making our subscription details clearer at checkout so every order is exactly what you choose. You are always in full control, whether that is a one time order or a schedule that suits you.
If you have any questions about your upcoming order or your account, just email us at hello@hydrolabs.shop with your order number and we will take care of it.
Warm regards,
The HydroLabs Team
Fast and accurate customer service
Fast and accurate customer service. Rica was very efficient and offered me the right solution.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Sean,
Thank you so much for this wonderful review, it truly means a lot to us.
We are so glad you received fast, accurate help and the right solution for you. We will make sure your kind words reach our team member, it will absolutely make their day.
Warm regards,
The HydroLabs Team
Answered quickly and gave me a full…
Answered quickly and gave me a full refund.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Alison,
Thank you so much for taking the time to leave this review, it truly means a lot to our team.
We are glad we could respond quickly and get your refund sorted without any hassle. Reviews like yours keep us going.
If you ever decide to give HydroLabs another try, we would love to have you back.
Warm regards,
The HydroLabs Team
I was contacted almost immediately…
I was contacted almost immediately after I sent my Gmail and also immediately my order was corrected. I had used the water tablets for the first time and I really like them and I googled where I got them from and they were not from a reputable company so I googled what is the most reputable place to get the molecular hydrogen water tablets and you guys came up. I intend on drinking the rest of my life and so you're going to have my business for years to come. Thank you again
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Wade,
Thank you so much for your kind words, it truly means a lot to our team.
We are so glad we could get back to you quickly and get your order corrected right away. It is great to hear you are enjoying your first tablets, and we are honored you chose us when looking for a trusted place to buy them.
Welcome to the HydroLabs family, and enjoy your daily hydrogen boost. We look forward to being part of your routine for years to come.
Warm regards,
The HydroLabs Team
It took several attempts to cancel my…
It took several attempts to cancel my subscription, but I finally got an answer. I wish your product helped my health, but I couldn't get the tablets to fizz very well unless the water was warm.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Daniel,
Thank you for the 4 stars and for sharing your honest feedback. We are truly sorry it took several attempts to cancel your subscription, that should have been simple from the start.
We use reviews like yours to improve, and we have been making our subscription easier to manage for exactly this reason. We are also sorry the tablets did not fizz the way you expected. For the best results, dropping the tablet into cold water in a sealed bottle or cap usually helps, and we would be glad to check that your batch was not affected.
Please email us at hello@hydrolabs.shop with your order number so we can confirm your cancellation and make this right for you.
Warm regards,
The HydroLabs Team
Excellent if my subscription is truly…
Excellent if my subscription is truly cancelled!! Thanks
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Dawn,
Thank you for the 5 stars, and for letting us know you want to be sure your cancellation went through.
We want you to have complete peace of mind. If you would like written confirmation, just email us at hello@hydrolabs.shop and we will confirm your subscription status for you right away.
You are always welcome back anytime.
Warm regards,
The HydroLabs Team
Antwort von Hydrolabs
Hi Ricardo,
Thank you for the 4 stars and for taking the time to leave a review, we really appreciate it.
We are glad our team could get back to you promptly. If there is anything we could have done to make your experience even better, we would love to hear it at hello@hydrolabs.shop.
Warm regards,
The HydroLabs Team
They canceled the subscription made in…
They canceled the subscription made in error without any hassle. Much appreciated!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi,
Thank you so much for the kind words, we really appreciate you taking the time to share this.
We are glad we could cancel that subscription for you quickly and without any hassle. Feedback like yours also helps us as we keep making our subscription options clearer at checkout.
You are always welcome back whenever you would like.
Warm regards,
The HydroLabs Team
Prompt Refund complying with their guarantee
I wanted a refund as product did not work for me and they promptly confirmed my refund. Nice to see that they comply with their guarantee - many do not.
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Charles,
Thank you for taking the time to leave this review, we truly appreciate it.
We are sorry the tablets were not the right fit for you, and we are glad we could process your refund promptly. Standing behind our guarantee matters a lot to us, so it means a great deal that you noticed.
If you ever want to give us another try, we would be happy to have you back.
Warm regards,
The HydroLabs Team
Very good customer service
Very good customer service
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi,
Thank you so much for the 5 stars and your kind words about our customer service, it truly means a lot to our team.
We are always happy to help, and reviews like yours keep us going.
Warm regards,
The HydroLabs Team
Quick response and answered my…
Quick response and answered my questions.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Hi Dan,
Thank you for the wonderful review, we really appreciate you taking a moment to share it.
We are glad our team could get back to you quickly and answer your questions. If anything else ever comes up, we are always here to help.
Warm regards,
The HydroLabs Team
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