Appreciate the fast response same day to close my account. Somehow to ordered a 3 month supply and also checked reorder subscription. I am not too impressed with the dissolving rate so slow! Also the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Resolved beautifully, thankyou Despite multiple requests to stop an order that I didn't actively set up, for Subscription - my initial request was to cancel was not implemented, despite your emails... Mehr ansehen
Unternehmen hat geantwortet
This has been a regrettable purchase time with your company. After I reached for a third time to stop a subscription I never signed up for, I continue to get product. Although I did get a refund, I ca... Mehr ansehen
Unternehmen hat geantwortet
Quick reply and actions were what made me rate you so highly. Because of that, if I decide to continue the hydrolab program after my initial order is exhausted, I will reorder from your company. I jus... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
156 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good customer service
I decided that I could not use the product and asked them to cancel my monthly subscription. I received a prompt response. My request was handled with friendliness and efficiency. I complemented them on their good customer service.
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the kind words and the 5 stars! We are sorry the product was not a fit for you, and glad we could take care of your cancellation quickly. You are always welcome back.
Customer service is exceptional.
Customer service is exceptional.
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much for the 5 stars! Kind words like yours mean the world to our team.
The cancellation was prompt.
The cancellation was prompt.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the 4 stars! We are glad your cancellation was handled promptly. You are always welcome back.
I never felt such warmth and caring in…
I never felt such warmth and caring in a text before I could just see how Nell cares about people and she is genuine. That’s me as important. I think she is a person that anybody would employ because of her way.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much for these heartfelt words! Genuine care is what we aim for, and we will make sure your message reaches our team member. It will truly make her day.
Hydrogen tablets
Hydrogen tablets
Solved my issue to my complete satisfaction
Top people .. friendly and professional
Would recommend
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much for the kind words and the recommendation! We are glad we could resolve your issue to your complete satisfaction.
Overall good
The experience was good you were a little slow on response time compared to other companies I correspond with but overall a good experience.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the 4 stars and the honest feedback. We are sorry our reply was slower than you expected, and we are working on responding faster. We are glad the overall experience was a good one.
Fast, Efficient Resolve
Fast, efficient response in addressing my issue. Thank you.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the 5 stars! We are glad we could take care of your issue quickly.
The product comes in a timely manner...UNFORTUNATELY
The product comes in a timely manner. However, after the first batch (july) I was sent a follow up batch in August...which didnt ask for. I sent an email to.cancel.the repeating order with no reply, except ANOTHER order in September. Another ignored cancel email. The October order comes in and we now officially have a communication problem.
Can we stop the monthly order. I will order as needed.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
We are truly sorry your cancellation emails went unanswered and the orders kept coming. You should not have had to ask more than once.
We are working on making subscriptions easier to manage, and you can absolutely order as needed.
Please email us at hello@hydrolabs.shop with your order number and we will confirm your cancellation and make this right for you.
I've had to e-mail the compy twice got…
I've had to e-mail the compy twice got no responce to the fact that I have recieved nothing from thr compy and they took my money on the 25 th of Sept . My only thoughts are this is a scam , so I suggest if someone wants to buy some H2 tablets give your money to some that will send something for your mone
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
We are truly sorry your order has not arrived and that your emails went unanswered. That is not the experience we want for you.
We have moved to faster express shipping with better tracking to help prevent this.
Please email us at hello@hydrolabs.shop with your order number and we will get a replacement or a full refund sorted for you right away.
Disgraceful
Disgraceful - they promise free returns for 90 days but then say they will only accept the latest order returned. This product does not do what it claims and the tablets do not dissolve properly so there is no hydrogen benefit. Do not get conned by these scammers.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
We are truly sorry for your experience, both with the tablets and with your refund request. We stand behind our 90 day guarantee.
Your feedback helps us keep improving our quality control.
Please email us at hello@hydrolabs.shop with your order numbers and we will review this and make it right for you.
I've never received such a prompt…
I've never received such a prompt response! Thank you so much for your understanding and for taking care of the problem. I wish I hadn't had to cancel my credit card in the process, but oh well.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much for the kind words! We are sorry for the hassle with your card, and we are glad we could take care of the problem for you.
I received a damaged shipment of hydrogen tablets
I received a damaged shipment of hydrogen tablets. The tablets were not sealed individually and do not dissolve like they are supposed to. After contacting them, sending photos, emailing 3 times, they refused to refund my money, even though it says 90 day refund.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
We are truly sorry your tablets arrived damaged and that you had to reach out three times. That is not how we want to treat you, and we stand behind our 90 day guarantee.
Your feedback helps us improve our packaging and quality control.
Please email us at hello@hydrolabs.shop with your order number and we will make this right for you.
I appreciate the rapid response
I appreciate the rapid response . I will do a full evaluation once my order arrives.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the 4 stars! We are glad we could respond quickly, and we hope you enjoy your order when it arrives.
Fantastic service
Fantastic service! They got back to me right away and was concerned with my health issue and refunded my subscription! I will be ordering from Hydrolabs as soon as my throat cancer treatments are done!
Thank you!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much for your kind words. We are glad we could help, and we are sending you our very best wishes. We will be here whenever you are ready.
My request to cancel was answered right…
My request to cancel was answered right away by email and I was very pleased with the outcome.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the review! We are glad your request was handled quickly and that you were happy with the outcome. You are always welcome back.
I was unable to use the product
I was unable to use the product, although I was charged for it, but I was willing to pay because it was already charged to my card. Not complaining, just glad it was canceled and I won't be receiving any more. My primary DR said I should not use it do due my on going health issues. I am glad it got resolved so I won't be charged again for something I can't use.
thank you
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the kind review, and we are glad everything is resolved for you. Please take good care, and reach us at hello@hydrolabs.shop if you ever need anything.
Support is excellent
Support is excellent. Not happy with the product, money back as promised
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the kind words about our support. We are sorry the product was not right for you, and we are glad we could keep our promise.
No where to return for a refund
Product not great. Didn't make any difference for me. I hadn't even finished my first order when they sent more. Gave me no notice to cancel the subscription and just took the payment. They said I could return them but no return address provided anywhere. Have asked twice now and no response.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
We are truly sorry about the unexpected order and charge, and that your messages went unanswered.
Your feedback helps us make our subscription details clearer and easier to manage.
Please email us at hello@hydrolabs.shop with your order number and we will sort out your refund directly, no return needed.
Quck reply and handled my problem .
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you for the review! We are glad we could reply quickly and get your problem handled.
Extremely fast and easy
Extremely fast and easy, they got it done.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Hydrolabs
Thank you so much! We are happy it was fast and easy for you.
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