Glide Bewertungen 

Had some problems registering but eventually managed to sign on. Excellent response - called back to check that everything was working OK

I think the whole internet thing at my uni accom was a shambles but it was rectified by Shahed in about 15 minutes. so if you need someone to go to, he’s your man! He’s great and deserves a raise. :)

Bilaal was very helpful, made my day by sorting out my internet issues with my playstation!
Very helpful and contagious energy.
Very happy with the service :)

Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about and went out his way to provide additional help in case I had any further problems. Thank you so much.

I had been having issues with my wifi for a couple of days as a student, but as soon as I got in touch Shahid was extremely helpful. He helped to resolve WiFi issues across multiple, separate devices and had fantastic customer service!

I regularly get booted off the internet and multiple times now I’ve been unable to reconnect at all with the wifi saying “no internet.” I did every troubleshooting step they told me to do and still nothing. I’m not having to leave my flat to get course work done, for a company that markets towards students and student housing specifically this is absolutely unacceptable. I would not recommend this company if they paid me.

Effortless conversation

I had intermittent issues reported it and got follow up email and call from shahed, I missed the first call but he tried again the following day, troubleshooted the issue and got it resolved

Great work from Shahed and great customer services

Great communication from Shahed regarding what was causing my internet problems and step by step instructions on how to fix it. Really appreciate the help as I had been struggling all year with no help from accommodation staff

Their basic plan was already working great but I needed more speed. Support was quick in answer and Naz helped me get the internet speed ai needed.

Shahed was excellent

Always have polite and courteous customer service when ringing Glide with any questions or concerns.

Mr Naz helped very professionally and very easily, he understood my problem very well and made sure, it is resolved till end. Great customer care, solution and service.

Terrible. Constant issues with speeds, Wi-Fi and even Ethernet drops for no reason. I've had several engineers come out in the last few months just to install a Router.

The Router they gave us throttles the speed, from what we are paying for 250Mbps to 100 or less, then have the cheek to tell me that the 250Mbps speed we PAY FOR is "up-to" meaning they can get away with throttling the speeds.

What's worse, is our property / building has contracted out this "service" so we can't even change our Internet Provider (ISP) because they have exclusivity / monopoly for the site.

Other residents in my building have also been complaining about the speed issues, the disconnections, only to be told that there is an issue in the building and they will fix it. When next year?

In order to get the internet working again, you have to constantly go onto their site and "login" to restart the connection. Who came up with that idea?

Completely inept company. Having exclusivity for entire apartment buildings should be illegal. It traps consumers into ridiculous contracts and services that aren't provided despite paying for them!

I'll be contacting OFCOM if this continues. Because why should anyone pay a premium for something they aren't even getting? Now to their credit, it was working fine for the most part, up until the last week, where it's starting doing what it did in December 2025 and throttle speeds/ disconnects frequently.

Moving into a new building is stressful enough, but Glide made the WiFi setup the easiest part of my day. They handled my account creation in a snap and the directions to access the network were incredibly smooth. I was connected and online within 5 minutes of starting. Total lifesaver!

I would like to share a genuinely positive experience with the customer service I received today from Mohamed Ali and Eli at Glide.

From the start, Mohamed handled the situation in a very organised and professional manner, taking full ownership of the issue and coordinating everything efficiently. Eli then stepped in with his expertise, quickly identifying the root of the problem, despite the fact that it was not initially clear.

What truly stood out is that Eli came to my flat personally and resolved the issue within minutes. This level of commitment is rare.

It was not just about fixing the problem; both Mohamed and Eli went above and beyond, thinking proactively and doing more than expected to ensure I was fully satisfied.

This is an honest review, I have not experienced such attentive and dedicated customer service in a long time.

Thank you again, Mohamed and Eli, for your outstanding support.

Prompt answering on phone. Confident delivery of advice and supply of incident reference. Extremely easy dialogue and excellent listening skills along with patience. Timely call-backs, resulting in a positive result. I would feel confident re-engaging if necessary

I had an issue with my Wi-Fi connection.. and i called up the support for the same, Naz was very helpful and efficient in helping me deal with this issue.. Thank you so much Naz!

Shahed was very helpful with my issues and talked me through the steps he was taking to solve the problem. Thanks Shahed.