Glide Bewertungen 

Naz was really helpful! I raised a ticket and within minutes received a call, my concerns were heard & Naz was able to trouble shoot and find a solution. Really professional, approachable and friendly service.

Patient, polite, and helpful. Willing to spend time to get the work done.

Shahed was great. Very clear and smooth process. Cheers mate.

Immediate response, my issue is fixed quickly by Naz

Naz was absolutely brilliant; resolved my speed issues in minutes!

Thank you again for the swift fix, I really appreciate it :)

Shahad helped me with my internet issue today. He was excellent: skilled, courteous, clear communicator, considerate, great manners. And of course effective, he troubleshot and solved my problem perfectly. And did not waste any time. Thanks Shahad!

I have moved into a new flat after an incredibly stressful two days of moving and cleaning.

When I arrived, I found out my WiFi provider was Glide and only Glide. I tried to get my WiFi automatically set up over the phone. What then happened was a call that lasted over 90 minutes, with me being fobbed off between four different people.

What I was told is that because I have an old router that the previous tenant failed to replace, I will be charged £50 to have it replaced, and I have to wait a week for it. This is after being charged £35 for a service that Glide couldn't get working and still isn't working?!

I am fuming angry with this, and I now have to wait for an invisible manager I can't speak to to resolve this issue. I have never had a worse setup experience with a company before.

I don't have a choice of network provider; I will be left without service for at least a week, and I am being charged £50 because of the negligence of the previous tenant.

Shame on you, Glide!

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EDIT: Before I moved in, the previous tenant was supposed to upgrade their router, which was initially done for free. Said tenant failed to do this. What you claim is a standard setup charge is a fine to me for something someone else didn't do?!

Why on earth should I be the one to pay for someone's neglect?! This is a fine, NOT a standard setup charge, as you falsely claim, Glide.

Stop lying to me.

I will continue to give 5 stars to this service because of the exceptional customer service delivered by Naz. Naz, as he reminded me today, was actually the person to set up my account when I moved in almost a year ago and from then I remember him providing some of the best customer service I’ve ever received. Fast forward a year and he’s still the most pleasant, patient, kindhearted person with a lovely sense of humour. He is so good at what he does and not only does he always fix whatever the issue is but he does so with a great attitude and that’s commendable in this day and age. His work ethic is stellar. I’ve never been so happy to leave someone a review. So I’ve said it before and I’ll say it again, excellent job Naz, you are truly a breath a fresh air and people may not say it enough to you but thank you for the excellent work you do and continue to be who you are.

Big shout out to Naz who helped me with a WiFi issue today as I just moved into a new apartment !! Was very quick and easy and took a-load of stress off , thank you Naz

Thank you. Shahed was extremely helpful and the problem was sorted quickly and efficiently.

Naz was absolutely amazing! He had my internet all setup in no time. The process was easy and super straight forward. He also made note/extra effort to check my line is working properly a day after setup.

Brilliant stuff. Thanks to the one and only Naz☺️

Great support from Akram. Friendly, helpful and easy to talk to. He made everything straightforward and helped us find the right connection for my boyfriend's PlayStation too. Thanks again! 😊

Naz got my issue sorted very quickly and politely.

Very polite customer service, always willing to help solve problems the customer service agent is naz

Am very happy to have shahed on the line to retified my network issue,his a very lovely kind man and his directives and explanation to handle my issue was so amazing.indeed his a good listener nd also a wonderful representative in handling issues.am really grateful that he retified my network issues perfectly.and I rate him 💯% good.

Quick turnaround from problem to fix. Shahed recognised the possible issue almost immediately. Once resolved, he gave a follow-up call to ensure all was good to go. Quickest internet resolution I have had, to include other providers over the years.

Thank you to Billy! He helped to fix my WiFi and was super personable and friendly!

I was helped by Naz who was very patient and personable. Naz helped me deal with my issue whilst keeping me calm through his kindness and also got to the root of the issue very quickly. This is honestly some of the best customer service I have received. Thank you.

I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and did not find the issue. Shahed, followed up on an email I sent to Glide and with his patience and determination he figured out what the problems were. My issue is still not resolved but at least its not a mystery anymore and the resolution should be resolved shortly. P.s. when ringing glide always ring the residential number as this number is answered swiftly.